In this complaint to the Revdex.com, we lack sufficient information to look up the account being disputed. The phone number provided has too many digits, the Date of Service given appears to differ from any that we have in our system, and we lack the patient name and other markers we use to pull up...
the correct information in our system. Since Ms [redacted] states the patient is not her, then we need the information listed on any statement we have sent and/or the account number on the statement. With such limited information, we simply can’t proceed further and the account could end up staying in her name (which she are contesting). Please provide us with more information so we can respond and get this issue resolved quickly. If you would like to talk to someone, call ###-###-#### and ask for Carli and she will be able to help further.
We are sorry there is a feeling that PMA is being too aggressive. Part of this feeling may stem from some other underlying issues including · We are contractually required by BCBS to collect deductibles and co-insurance. ...
· We sent two statements: one on 6/3 and another on 7/3. We are not sure why Mr. [redacted] may not have received the first statement. However, during our first live call on 7/6/17, we received confirmation a statement was received and Mr. [redacted] would pay as soon as he could. · 2 of the 5 noted calls may have come from another provider for services. We only made 3. We made our first computer call on 6/26, 3+ weeks after we sent the first statement. The following 2 live calls were made on 7/6 and 7/26 respectively. These are spaced out in order to allow the patient time to make a payment. The patient made his complaint on the last live call We do our very best to provide a proper balance between providing patients sufficient reminders to help them meet their obligations while also not being overbearing. Our collection efforts are well within market practices and legal guidelines. Further, we have spent several thousand dollars developing technology to provide patient convenience. On 7/3, the patient should have been offered to set up a payment program that would have eliminated all future mailed statements and calls while easing his cash-flow burden resulting from his higher deductible. We recommend Mr. [redacted] call us and take advantage of this program. While we make calls to help patients avoid the risks of not paying their deductible, we have removed Mr. [redacted] from our call list. This does not relieve the patient of the financial obligations incurred. Again, we want to make payments as easy as possible and can set up a program to spread the payments over a few months to minimize the financial shock. Feel free to contact us at ###-###-#### for additional assistance.Tell us why here...
I am rejecting this response because: the reason I didn't reach out to the manager to get reimbursed for the poor service and low quality of the food and decided to approach Revdex.com is because I was treated with disrespect by the server at the bar when I tried to explain my opinion about the service at the establishment where she basically snubbed my comments and told me to get lost!!!!! So tell that to that manager when he writes that there wasn't a need to reach out to Revdex.com. Plus, in his email message I don't see him apologizing but instead justifying himself. If you google customer comments about this establishment Revdex.com should see that I'm not the only one who has noticed the poor service and low quality. For him to say that it's ok not to provide ice with your beverage and only accept cash in the 21st century just because that's the way it was many years ago it's not acceptable to me. I think it has more to do with cutting costs and not reporting taxes. The department of MN revenue should be looking into this business. However, when I reached out to them they say that there's nothing they can do (shocking!).
A clerical error was found where the explanation of benefits was not attached to our system notes properly. We will be writing down the remaining balance so the net balance is Zero. Further, we will contact the patient to affirm that there is a zero balance, that statements for this...
visit have been turned off, and to validate that she has no additional questions or concerns. We apologize for this clerical error and will have conversations with the staff directly responsible for this error including the impact on the patient due. If the patient would like to discuss further, feel free to contact [redacted], V.P. of Billing Operations at [redacted] (direct line).
In this complaint to the Revdex.com, we lack sufficient information to look up the account being disputed. The phone number provided has too many digits, the Date of Service given appears to differ from any that we have in our system, and we lack the patient name and other markers we use to pull up...
the correct information in our system. Since Ms [redacted] states the patient is not her, then we need the information listed on any statement we have sent and/or the account number on the statement. With such limited information, we simply can’t proceed further and the account could end up staying in her name (which she are contesting). Please provide us with more information so we can respond and get this issue resolved quickly. If you would like to talk to someone, call ###-###-#### and ask for Carli and she will be able to help further.
We are sorry there is a feeling that PMA is being too aggressive. Part of this feeling may stem from some other underlying issues including · We are contractually required by BCBS to collect deductibles and co-insurance. ...
· We sent two statements: one on 6/3 and another on 7/3. We are not sure why Mr. [redacted] may not have received the first statement. However, during our first live call on 7/6/17, we received confirmation a statement was received and Mr. [redacted] would pay as soon as he could. · 2 of the 5 noted calls may have come from another provider for services. We only made 3. We made our first computer call on 6/26, 3+ weeks after we sent the first statement. The following 2 live calls were made on 7/6 and 7/26 respectively. These are spaced out in order to allow the patient time to make a payment. The patient made his complaint on the last live call We do our very best to provide a proper balance between providing patients sufficient reminders to help them meet their obligations while also not being overbearing. Our collection efforts are well within market practices and legal guidelines. Further, we have spent several thousand dollars developing technology to provide patient convenience. On 7/3, the patient should have been offered to set up a payment program that would have eliminated all future mailed statements and calls while easing his cash-flow burden resulting from his higher deductible. We recommend Mr. [redacted] call us and take advantage of this program. While we make calls to help patients avoid the risks of not paying their deductible, we have removed Mr. [redacted] from our call list. This does not relieve the patient of the financial obligations incurred. Again, we want to make payments as easy as possible and can set up a program to spread the payments over a few months to minimize the financial shock. Feel free to contact us at ###-###-#### for additional assistance.Tell us why here...
I am rejecting this response because: the reason I didn't reach out to the manager to get reimbursed for the poor service and low quality of the food and decided to approach Revdex.com is because I was treated with disrespect by the server at the bar when I tried to explain my opinion about the service at the establishment where she basically snubbed my comments and told me to get lost!!!!! So tell that to that manager when he writes that there wasn't a need to reach out to Revdex.com. Plus, in his email message I don't see him apologizing but instead justifying himself. If you google customer comments about this establishment Revdex.com should see that I'm not the only one who has noticed the poor service and low quality. For him to say that it's ok not to provide ice with your beverage and only accept cash in the 21st century just because that's the way it was many years ago it's not acceptable to me. I think it has more to do with cutting costs and not reporting taxes. The department of MN revenue should be looking into this business. However, when I reached out to them they say that there's nothing they can do (shocking!).
A clerical error was found where the explanation of benefits was not attached to our system notes properly. We will be writing down the remaining balance so the net balance is Zero. Further, we will contact the patient to affirm that there is a zero balance, that statements for this...
visit have been turned off, and to validate that she has no additional questions or concerns. We apologize for this clerical error and will have conversations with the staff directly responsible for this error including the impact on the patient due. If the patient would like to discuss further, feel free to contact [redacted], V.P. of Billing Operations at [redacted] (direct line).