Matt's Moving, LLC

Per the signed receipt of service (attached for reference), the [redacted]'s verified they had inspected the goods/premises, and the move was complete, noting one item of damage.After service, the [redacted]'s opened a claim stating the move was not complete, bathroom goods were left behind, and 3 patio items were left in the garage. Making an exception to terms, we agreed to a non-revenue appointment to move 3 items from garage to patio, in effort to provide exceptional service.This kind of exception is rare, and our accounting team overlooked the non-revenue note, and attempted to pull a deposit (as is normal process). This was identified and corrected immediately, however, the [redacted]'s were understandably upset, and cancelled the appointment.We explained the error, and offered to maintain the appointment, but the [redacted]'s declined stating they did not want our employees on-site. Supporting docs attached. Additionally, we have forwarded docs that the [redacted]'s info has been provided to a repair contact, who is attempting to schedule repair.As a business, our obligation to the [redacted]'s is $1.20 per lb, per article for damage of items moved. Our offer to dispatch movers to rearrange items, and to cover costs of repair, are non-obligatory offers made because we believe in taking care of customers. Post service, the [redacted]'s noted the following damage: Ottoman bracket broken, 12qt Stockpot Broken, Suitcase soiled, Side of bed soiled, Receiver damage, Handrail Nick.The business is obligated to a reimbursement of approx $125.00, per the terms agreed to. Our offer was reimbursement 6x the amount eligible, complimentary rearrangement of items, and costs of handrail repair covered in full. We feel badly the [redacted]'s remain dissatisfied, however, our contractual obligations as a business have been exceeded far beyond what is reasonably owed, and as a result, we ask the Revdex.com close this complaint, in recognition of its lack of merit

I am rejecting this response because: When our woodwork is repaired and the two items are moved to the deck from the garage, we will accept the settlement. We have an appointment for the woodwork repair for next week. We need someone to come out and move the patio table base and two propane tanks. Then the complaint can be dismissed.

Initial Business Response /* (1000, 5, 2015/08/11) */
We have talked with Ms. [redacted] and have explained to her that we were having problems with our process system that takes care of our payments, refunds etc. and that we were doing our best to get it straightened out and that rest assured...

we will refund her money as soon as we get the system debugged. We did in fact finally get the problem resolved and have refunded her money on August 7th at 11:32:31 am. We do our best to take care of our customers quickly and efficiently and to stay in contact with them explaining any issues we may have getting the situation resolved. Thank you.

Terrible Terrible Terrible Terrible would never call this company again and never advise, recommend their service to anyone!!! They intentionally broke my furniture by dropping a very heavy box on a wood frame table and refused to pay for it. Then came up with we could weigh it and pay you by the pound. But they threw the shattered pieces away so the was nothing to weigh!!! Oops to bad Mr. [redacted].
2 THUMBS DOWN!!!!

We recently moved in October and had Matt's Movers twice, first trip just to move heavy furniture and second trip for the rest of our belongings. I was very satisfied with the professional job that they did and not one thing was broken or damaged. They were really easy to work with as far as scheduling and arrived on time and worked extremely fast and efficiently. I would not hesitate to recommend Matt's Movers to anyone looking for a reliable moving company with reasonable pricing.

Initial Business Response /* (1000, 5, 2014/12/16) */
[redacted] reached out to us at 11:00 a.m. wondering if we could do a short notice move and help her ASAP because her moving company wasn't showing up. The moving company had quoted [redacted] $250 to do the entire move. When she called us, we...

told her numerous times that the move would not have a "Locked in Price" and as always, we would charge time-on-the-job as well as a one-time trip charge. [redacted] was not easy to get booked in through the phone as she was yelling at her mom and grandma while they were in line ordering food. She told me on the phone she would be paying in cash. On all cash jobs we still take credit cards on file to ensure that worst case scenario, the money owed for our services is indeed available. [redacted] agreed and provided me with her credit card. Once the job was complete, it took 1.5 hours to load her storage and move her into her new place. The total move should have costed 347.50, and as I told [redacted], we would be charging per 15 min, at 1/4 of our hourly rate until the job is complete. [redacted] was still under the impression she was only paying $270 dollars so Matt the owner gave her a $80 dollar discount for the confusion. She did not have any money ready to pay once the movers had completed the job, they waited on site for 15 min while [redacted]'s relatives helped fund her move. She then called into the office asking why we didn't use the card we had on file (She had said she was going to pay in cash) and was concerned that we were going to charge her card as well as take her cash, I assured her this would not happen. She asked for a receipt, so we emailed her the receipt once the movers made it back to the office. [redacted] did sign the Release of liability on her storage locker, stating that we would not be held responsible for damages, due to the fact that we did not load the goods into the storage unit initially. As far as the TV, we were told the TV was in its original box, and our movers/office team was never notified about the TV being broken after the move except through this review, this is the first time hearing about it. Regardless, we tried to fit [redacted] into our schedule with short notice on the day of, however it seemed due to her hectic day, our Hourly rates must not have made sense.

This company is the ONLY one that you should use. We have used them twice now. Nothing but pure professionalism. They are worth every penny, but don't worry, because they are the most affordable moving company that I have found in the Twin Cities. If you need to move, Call Matt's and let them take care of you.

I have had the arduous task of moving twice in the past two years, and both times we used the services of Matt's Moving Inc. In my most recent move of October 9, 2014 we contacted Matt' Moving on short notice. two individuals came to our office to assess the move. I met with [redacted] and [redacted], We had dealt with [redacted] on the first move, and he immediately took control of the situation and told us what we should be doing to make the move easier and more cost-effective for my new start-up firm. [redacted] was not only professional, but hard working and accomplished the move in a very short amount of time. Both [redacted] and [redacted] went out of their way to make sure that me and my staff's needs were accommodated. Both [redacted] and [redacted] were extremely kind throughout the move from one office to another. They did not disrupt the flow of the previous location and made our transition that much easier during a very difficult time.

I wanted to highlight this information because they were both excellent workers and should deserve some praise for taking the extra step to satisfy the customer and they did just that. I am frequently asked who I have used for moving companies and what I think of their work. I will most definitely recommend Matt;s Moving based on my interaction with [redacted]and [redacted].

I've used Matt's Movers twice now - both for moving in to my apartment last year and moving out of the apartment a few days ago. Both experiences have been exceptional. The movers were the most professional I've ever met - there were a lot of issues that held them up during the move-out and they handled all of them calmly and with a positive attitude. Beyond that, they are incredibly skilled at packing - they moved by belongings into a POD and I don't think there was one empty square inch left in it! Unfortunately, I'm moving out of state, so I probably won't be able to use Matt's for a while, but should I ever find myself back in Minnesota or need to recommend movers to anyone, Matt's is at the top of the list!