RE: [redacted] , ID # [redacted] Dear Ms [redacted] : This is in response to Mr [redacted] ’s March 8, 2018, complaint, ID # [redacted] We regret that Mr [redacted] is not satisfied with Matvey’s services The first technician who inspected the site (whom is no longer with Matvey) believed that the floor issue could be corrected with the use of new posts and beams Unfortunately, due to pre-existing foundation problems that were subsequently discovered by a second technician, the posts and beams could not achieve a full lift and complete leveling of the floor without additional work being performed on the foundation The existing foundation has settled and needs to be lifted before further lifting and leveling of the dining room floor can be performed The technician advised Mr [redacted] on an estimate for the additional work The installed posts and beams were necessary but, without the additional work on the foundation, they cannot achieve their full benefit Certainly, the posts and beams have not adversely affected the house, nor do we believe that they would have any adverse effect on any resale value Any settling of the foundation pre-existed any work by Matvey In any event, we do appreciate Mr [redacted] ’s position and, for purposes of maintaining customer relations and as an extension of good will, Matvey is willing to waive the remainder of Mr [redacted] ’s bill and will accept the sum previously paid as payment in full In exchange, we would require Mr [redacted] to execute a release, which we can provide to him upon his acceptance of Matvey’s offer We would ask that Mr [redacted] confirm his acceptance to us in writing via mail or email within five days of the date of this letter Sincerely, Matvey Foundation Repair
Complaint: [redacted] I am rejecting this response because:This response is inaccurate, if not completely falseMatvey has never severed or attempted to serve me, in fact I filed a lawsuit (Case # [redacted] ***) and served Matvey 8/citing the damages as previously mentioned in person and in writing, which include lying about permitting, improper abetment of asbestos, improper engineer protocol per code, not completing the job per the contract, damages to the property, amongst other issuesI have hired an independent engineer and have solicited opinions from independent contractors who conclude "Matvey, did a horrendous/improper/ illegal job"The damages are clear, I've notified Matvey of damages, he refused to settle has tried to bully me, lied, hired an attorney to hound me, improperly filed a lienThis behavior is typical of his business approachIf you have a simple project you want done "on the cheap" with no regulations, give him a look, but for complex issues I would strongly suggest to look elsewhereBuyer beware! Sincerely, [redacted] ***
RE: [redacted] , ID # [redacted] Dear Ms [redacted] : This is in response to Mr [redacted] ’s March 8, 2018, complaint, ID # [redacted] We regret that Mr [redacted] is not satisfied with Matvey’s services The first technician who inspected the site (whom is no longer with Matvey) believed that the floor issue could be corrected with the use of new posts and beams Unfortunately, due to pre-existing foundation problems that were subsequently discovered by a second technician, the posts and beams could not achieve a full lift and complete leveling of the floor without additional work being performed on the foundation The existing foundation has settled and needs to be lifted before further lifting and leveling of the dining room floor can be performed The technician advised Mr [redacted] on an estimate for the additional work The installed posts and beams were necessary but, without the additional work on the foundation, they cannot achieve their full benefit Certainly, the posts and beams have not adversely affected the house, nor do we believe that they would have any adverse effect on any resale value Any settling of the foundation pre-existed any work by Matvey In any event, we do appreciate Mr [redacted] ’s position and, for purposes of maintaining customer relations and as an extension of good will, Matvey is willing to waive the remainder of Mr [redacted] ’s bill and will accept the sum previously paid as payment in full In exchange, we would require Mr [redacted] to execute a release, which we can provide to him upon his acceptance of Matvey’s offer We would ask that Mr [redacted] confirm his acceptance to us in writing via mail or email within five days of the date of this letter Sincerely, Matvey Foundation Repair
Complaint: [redacted] I am rejecting this response because:This response is inaccurate, if not completely falseMatvey has never severed or attempted to serve me, in fact I filed a lawsuit (Case # [redacted] ***) and served Matvey 8/citing the damages as previously mentioned in person and in writing, which include lying about permitting, improper abetment of asbestos, improper engineer protocol per code, not completing the job per the contract, damages to the property, amongst other issuesI have hired an independent engineer and have solicited opinions from independent contractors who conclude "Matvey, did a horrendous/improper/ illegal job"The damages are clear, I've notified Matvey of damages, he refused to settle has tried to bully me, lied, hired an attorney to hound me, improperly filed a lienThis behavior is typical of his business approachIf you have a simple project you want done "on the cheap" with no regulations, give him a look, but for complex issues I would strongly suggest to look elsewhereBuyer beware! Sincerely, [redacted] ***