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Maui Condo and Home, LLC

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Reviews Maui Condo and Home, LLC

Maui Condo and Home, LLC Reviews (1)

Aloha [redacted],
First and foremost I'd like to thank you for choosing to stay with a Maui Condo and Home, LLC managed property. We do try our very best to make each guest's visit enjoyable, leaving with fond memories of our beautiful island, Maui. We are committed to providing the best...

guest service and appreciate your comments and concerns as we strive to meet and exceed our guest's expectations.
Our records reflect that you booked your reservation through an online travel agent, [redacted].com for a 1 Bedroom, Ocean View unit at the Maui Kamaole on 07/18/14 for your arrival on 09/11/14. All 1 bedroom units at the Maui Kamaole are on the ground floor, whether it be garden view or an ocean view unit. Each building is set up into clusters only being 2 stories high; the 2 bedroom units are located upstairs. At the time of your booking we unfortunately did not have any 1 bedroom ocean view units available, so we took the initiative and upgraded you to a 2 bedroom ocean view, thus giving you a larger unit and a better ocean view then the ground floor. We do apologize if you felt that this upgrade was insufficient.
All units are inspected prior to each guests arrival, and if during the inspection the unit is not deemed clean and ready for arrival after housekeeping has been completed, the cleaner is called back to take care of the area(s) of concern. There are no excuses for your dissatisfaction and I certainly will not make any with regard to your accommodate experience except to say how sorry we are that we did not live up to what were reasonable expectations. We do make every effort to try and rectify a guest's dissatisfaction while you are here. Although the unit was inspected and deemed cleaned on the day of your arrival, we do apologize you felt otherwise. All Maui Condo and Home managed units do have a/c and had also been working during inspection. Once we were made aware of your dissatisfaction of the condition with the unit at the Maui Kamaole, claims of no a/c and internet trouble we did immediately offer alternate accommodations at the property. However, It is unfortunate that even after speaking with the [redacted] agent, then the [redacted] Supervisor and reaching out to you directly via phone, leaving a message, we were not made aware of your continued disappointment and departure from the property nor were we given the opportunity to impress upon you one of our many different units at the same property or elsewhere.
We do make every effort to ensure that the photographs on the Maui Condo and Home, LLC managed websites and all marketing material produced are a true representation of the condo properties and the individual units. Thank you for bringing these matters regarding the unit ([redacted]) at the Maui Kamaole through the Revdex.com. We will be sure to inform the owner of the individual condo as well as work with [redacted] to ensure they are truly representing the property for all future guests. Despite your disappointment with the accommodations, I do hope that you were able to enjoy the beauty of our island home, Maui!
Sincerely,
[redacted]
Owner Services and Guest Services Manager

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