Dear Revdex.com,This letter is in regards to ID ***I have tried a couple times to contact *** *** by phoneI have not received a call back as of todayWe are currently working with her eye care professional on getting *** a new pair of prescription sunglassesIf
*** does contact me, I will notify the Revdex.com on our conversation.Sincerely,*** ***Customer Service***Maui Jim, Inc
Aloha. I have reached out to Nikole by email twice in the last week. I have not received any response from her. I will continue to watch for her email reply for a good time to contact her to discuss options for her sunglasses. Mahalo, Monica
Aloha! We have reached out to Willam for a signature required address and will be sending the replacement pair of sunglasses out tomorrow. Mahalo, [redacted]Customer Service Manager
Initial Business Response /* (1000, 5, 2016/07/25) */
On 7/25/2016 I spoke to [redacted] Moore about her complaint. We are sending [redacted] a Fed Ex prepaid label to send her sunglasses to my attention so we can get them fixed right away. Thank you.
Initial Business Response /* (1000, 11, 2016/01/05) */
The manager of our RX department has been working with Mr. [redacted]. Mr. [redacted] will be going into an optical retailer to find a pair of sunglasses that will work with his prescription and then the optical retailer will contact our RX manager. ...
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Initial Consumer Rebuttal /* (2000, 13, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company representative contacted me quickly. He and I agreed upon a satisfactory resolution. I am very pleased with the outcome and know I will continue to enjoy and purchase Maui Jim prescription sunglasses.
Aloha! I have spoken to Donna and we are working on a solution to her situation. When I talked to Donna today, she seemed happy with what I have suggested. Mahalo, Monica
Aloha! I have contacted Mr. [redacted] and we are currently working on a solution for his complaint. Mr. [redacted] is sending his sunglasses to my attention and I will be working on his exchange. Mahalo,Monica [redacted]Customer Service ManagerMaui Jim
June 19, 2017 Aloha! This letter is in regards to 12202120. Mr. [redacted] has been dealing with John [redacted] here at Maui Jim. In speaking with John, we are unable to refund Mr. Besser's money for the purchase of the sunglasses at the Stagecoach Festival because Maui Jim did not...
take his money at the event. Sunglasses of Palm Springs received the money for the sunglass purchase. Maui Jim apologized for his situation and offered Mr. [redacted] 70% off a new pair of sunglasses. Mr. [redacted] declined our offer. Sincerely, [redacted]Customer Service ManagerMaui Jim, Inc.
Initial Business Response /* (1000, 5, 2015/05/19) */
I have left 2 messages for the customer to call me back so we can help her with the complaint. Hopefully I will hear from her soon. Mahalo.
Dear Revdex.com,This letter is in regards to ID ***I have tried a couple times to contact *** *** by phoneI have not received a call back as of todayWe are currently working with her eye care professional on getting *** a new pair of prescription sunglassesIf
*** does contact me, I will notify the Revdex.com on our conversation.Sincerely,*** ***Customer Service***Maui Jim, Inc
Aloha. I have reached out to Nikole by email twice in the last week. I have not received any response from her. I will continue to watch for her email reply for a good time to contact her to discuss options for her sunglasses. Mahalo, Monica
Aloha! I have tried to contact Mrs [redacted] by phone and email with no response. I will continue to try to contact her. Mahalo, Monica [redacted]
Aloha! We have reached out to Willam for a signature required address and will be sending the replacement pair of sunglasses out tomorrow. Mahalo, [redacted]Customer Service Manager
Initial Business Response /* (1000, 5, 2016/07/25) */
On 7/25/2016 I spoke to [redacted] Moore about her complaint. We are sending [redacted] a Fed Ex prepaid label to send her sunglasses to my attention so we can get them fixed right away. Thank you.
Initial Business Response /* (1000, 11, 2016/01/05) */
The manager of our RX department has been working with Mr. [redacted]. Mr. [redacted] will be going into an optical retailer to find a pair of sunglasses that will work with his prescription and then the optical retailer will contact our RX manager. ...
::
Initial Consumer Rebuttal /* (2000, 13, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company representative contacted me quickly. He and I agreed upon a satisfactory resolution. I am very pleased with the outcome and know I will continue to enjoy and purchase Maui Jim prescription sunglasses.
Aloha! I have spoken to Donna and we are working on a solution to her situation. When I talked to Donna today, she seemed happy with what I have suggested. Mahalo, Monica
Aloha! I have contacted Mr. [redacted] and we are currently working on a solution for his complaint. Mr. [redacted] is sending his sunglasses to my attention and I will be working on his exchange. Mahalo,Monica [redacted]Customer Service ManagerMaui Jim
June 19, 2017 Aloha! This letter is in regards to 12202120. Mr. [redacted] has been dealing with John [redacted] here at Maui Jim. In speaking with John, we are unable to refund Mr. Besser's money for the purchase of the sunglasses at the Stagecoach Festival because Maui Jim did not...
take his money at the event. Sunglasses of Palm Springs received the money for the sunglass purchase. Maui Jim apologized for his situation and offered Mr. [redacted] 70% off a new pair of sunglasses. Mr. [redacted] declined our offer. Sincerely, [redacted]Customer Service ManagerMaui Jim, Inc.
Initial Business Response /* (1000, 5, 2015/05/19) */
I have left 2 messages for the customer to call me back so we can help her with the complaint. Hopefully I will hear from her soon. Mahalo.