Maui Leasings and Sales

Dear [redacted] ***,I would like to confirm that [redacted] never ignored the request for repair from the tenant.On August 7, 2014, we received an e-mail from the Tenants, mentioning for the first time the fluctuation in the hot waterOn August 9that 7:am we sent our service person [redacted] [redacted] could not see any problems with the water heater or the hot water therefore suggested that we contact a plumber [redacted] was later accompanied by ***, a superior plumber that works many of our jobs [redacted] could not detect an actual problem yet mentioned that he was not an expert in “on-demand” gas water heaters.On August 14, Tenant called and informed that “Water heater is ok now, pilot is staying on, no need for a plumber”.On September 5th, we received the first letter informing us of the Tenant’s intention to terminate the rental contract Tenant complained that the hot water was still an issue We requested the opportunity to correct the problem.From that point on we had another SIX plumbers checking the situation in respect to the water heaterEach returned a different opinion It ranged from changing the water heater, which in the end was confirmed to be in perfect working order, to changing the shower valve, which was not the cause either These different opinions were proposed with a solution at the cost of $4+K It caused delays for us to evaluate the proposals and come up with the correct decision We decided to apply a process of eliminationThis is well explained in the letter that I sent to the Tenants There was not a day when we were not working at resolving this issue and never did we ignore this problem I can support this statement with quotes and schedules of calls as we dealt with different plumbing companies Here is a short resume that does not include the great number of calls and action that was taking place in the background.- [redacted] – September 9th quoted to change heater and change shower valves – Checked the water pressure And found that it was low.- Cleaned Sewer Lines – September 9th also suggested to check the water pressure.- [redacted] – [redacted] – on Sept 10thremoved the flow restrictors in both showers which improved greatly the hot water result although the water pressure was still low At this point we received reports from the tenant that they were not using the shower regularly therefore could not really evaluate it fully.- Steve's Plumbing –Chris - September 14th – gave quote to put a regular water heater that would not be affected by the water pressure.- [redacted] – removed the water pressure regulator – September – This resolved the problem completely.Please evaluate fairly the activity above It seems to me that it demonstrates that we put several companies on the job to solve a mystery that not even the experts could confirm We cared and took our role very seriously theref [redacted] we threw all the resources that we could at the problem It would have been difficult to be m [redacted] responsiveSeptember 10th seemed to have resolved the hot water situation if not the pressure September 12th, Mr [redacted] shared that “he had a warm shower Wednesday & Thursday Other members of his family were not staying at the house” The next communication that we received was a second request for cancelation of the rental agreement.On September 29th we were informed that the water problem was now inverted as water would get “too hot”, however, tenants did not want any more repairs until they moved out at the end of October.It is important to know at this point, that I have accepted the early termination of the rental agreement from the Tenants, however, I requested that this be done according to the terms of the contract Please see below the addendum clause “l”- Early termination of rental agreement by Tenant This addendum was signed by Tenants on July 10, 2014.CLAUSE Early Termination of Rental Agreement by TenantIf Tenant chooses to terminate Rental Agreement prior to the expiration date of the contract and ONLY IF Landlord authorizes an early termination: Tenant shall provide Landlord with day written notice of intent to terminate Rental AgreementSignatures of all Tenants named on Rental Agreement must appear on the termination notice Landlord is authorized to advertise property for rent at fair market rental rateTenant shall be responsible for all costs of advertising If property cannot be rented at the same current Rental Agreement’s rent, Tenant shall be charged the difference between the new and existing rental rate for the remainder of the term of the existing Rental Agreement Tenant shall fully cooperate with all showings necessary to re-rent the unit (Full cooperation minimizes costs to Tenant for breaking Rental Agreement.) All prospective Tenants must adhere to the standard application process with LandlordLandlord has the right to reject a Tenant’s applicationLandlord shall make final determination of acceptability of application Tenant shall be responsible for paying rent until date of occupancy by new tenant.END OF CLAUSEAccording to this clause tenant can terminate the rental contract ONLY with approval In this case this Tenant has imposed the termination In spite of this we have graciously approved it.-According to l– Tenant must give day notice The tenant not only has not given day notice but informed us on October that they would surrender the home on October 21st and expect rent reimbursement From their October 3, letter, this would constitute an day notice.-According to l- Tenant must cooperate with showing the property to other potential tenants that could take over their lease This Tenant refuses to cooperate with showings which makes it impossible for us to rent the home again.-According to l- Tenant is responsible for the rent until we find a replacement tenant They are not acknowledging or accepting their responsibility.-According to l– Tenant is responsible for the cost of advertising to obtain a replacement tenantAs above.I can accept the tenant’s decision that the home, which is rather an older home, did not match their initial evaluation and their needs I have never tried to force someone to stay to the duration on their lease I do think it is only fair to prepare the termination according to the terms of the contract I am simply trying to apply the terms of the contract, this is described by Tenant as bullying A contract is a contract I believe that we have been extremely accommodating by accepting an early termination and also by offering to compensate the Tenant for the expenses incurred while the tenant stayed at a hotel (without prior arrangements or authorization from us) We wish to work with the Tenant in good faith to arrive at a good solution both for the Tenant and the OwnerThe solution cannot be one sided Thank you for the opportunity to explain our position.Caren [redacted] R(B)MAUI LEASINGS & SALES

I believe that we provided enough explanation and attachments previously that would make this clearHowever, I will repeat all the information yet again, in the hope that we can clear this issue once and for all
The modate was December 6th, Move in condition report, see attached, was returned by the tenant more than days after move in, in spite of the requirement for it to be returned within days (please see we acknowledged receipt on December 19th), see attached the initial report that we receivedONLY the front door screen was reported as needed repair and repaired, see attached invoiced, sent previouslyThis report/invoice was for the front door screenWe repaired it and we charged the tenant because tenant damaged that same doorPlease see the confirmation of the tenant that left that same day confirming that aside from the screen needing repair, which we addressed, there was nothing wrong with that door, yet we found the door removed from its location, in the garage, with a broken screen, although it had been previously repairedPlease also note that the Tenant wrote on the moform, while our agent was distracted, that the bedroom screen was damagedThis entry was made during the move-out process, in the mocolumn to try to fake the system and because they did not want to take responsibility for damage that they had causedIn spite of this breach in the process and lack of integrity we did not charge for the repair of that screen
In resume - One screen was reported initially - One screen was repaired immediately at the owner's expensesThe same screen was damaged again by Tenant during his stay therefore we charged him for correcting the problemprocedure
A second screen was noted at move-outThe tenant try to compromise our records to pretend it was damaged at move-inWe never charged for that repair
2) Regarding the professional cleaning the tenant's first evaluation would be correctIt probably would be an "oversight" by the company that THEY hiredWe do not "rip" tenants off as we are an ethical company, we account for every cent that we collect and we have no reason to charge for items that don't need to be addressedPlease again see attached two references from previous tenants that will confirm that we are fair and accommodating as long as a tenant takes responsibility for what they have committed to deliver
3) The mattress AND the bed frame were stored in the garageIt was noted by our personnel when we showed the house for future rental to a potential tenant, before this tenant moved outThis caused stainsThese stains are NOT noted on the tenant's moreport and the previous tenant confirms that those stains did not exist when they moved-inOur move-out inspection notes for the previous tenant did not report those stains in the mattress and our moinspection notes do not mention these stainsIn short, the stains did not exist when this tenant movyet they do exist when he moved outHe had ample opportunity to report any stains or damage if he had noticed anythingThe charges for cleaning of mattress and repair of the frame where fair and kept to a minimum
When considering the above, it is important to note that this Tenant moved in on the exact same day that the previous tenants moved outHence the move-out condition report would be similar to the moaside from any items that we would have been corrected within a few hours

(The consumer indicated he/she DID NOT accept the response from the business.)
The screens were noted within a week of moving inI was changed for hours of cleaning due to "residue" left in the ovenThe house was professionally cleaned, so this is obviously an oversight or Maui Leasings ripping me off like they have others in the pastAlso, screen doors were to be fixed by the end of January and their handyman never showed to complete the jobHe fixed one of the threeSo, why am I being charged for the other two? I would like an answer to this - justification if you will, along with the cleaning charges and mattress cleaningWe didn't use the mattress and it was stored in the loft, AS ISI didn't take off the sheets and cover to check for dirtAnother ridiculous charge that I'm not going to let fly
I would like to note that this organization, after check out, used my application information to threaten me, which is being presented to the realtors' association in tandem with this complaintI find it insulting and distasteful that the owner of this organization would do such a thing, which is why I'm not surprised of these charges

As a tenant in a property managed by Mauileasings I wanted to share my totally positive experience working with [redacted] and her team. Mauileasings was diligent to explain all of my responsibilities relative to the furnishings, kitchenware, linen and other items provided in this fully furnished rental property. They performed a detailed walk-through with me and my wife when we moved in and, at the end of our lease, repeated the process. We were impressed with their attention to detail and their openness and transparency with regard to the whole process. We loved the rental house and are now in our newly built home here on Maui. I found the Mauilieasing team to be hard working, honest and I recommend Mauileasings to anyone looking to rent property on Maui. Mahalo Nui Loa!

Dear [redacted],I would like to confirm that [redacted] never ignored
the request for repair from the tenant.On August 7, 2014, we received an e-mail from the
Tenants, mentioning for the first time the fluctuation in the hot water. On August 9that 7:30 am we sent our service
person [redacted].  [redacted] could not see any problems with the water
heater or the hot water therefore suggested that we contact a plumber.  [redacted] was later accompanied by [redacted], a superior plumber that
works many of our jobs.  [redacted] could not detect an actual problem yet
mentioned that he was not an expert in “on-demand” gas water heaters.On August 14, Tenant called and informed that “Water heater
is ok now, pilot is staying on, no need for a plumber”.On September 5th, we received the first letter informing us
of the Tenant’s intention to terminate the rental contract.  Tenant
complained that the hot water was still an issue.  We requested the
opportunity to correct the problem.From that point on we had another SIX plumbers checking the
situation in respect to the water heater. Each returned a different
opinion.    It ranged from changing the water heater, which in
the end was confirmed to be in perfect working order, to changing the shower
valve, which was not the cause either.  These different opinions were
proposed with a solution at the cost of $4+K.  It caused delays for us to
evaluate the proposals and come up with the correct decision.  We decided
to apply a process of elimination. This is well explained in the letter that I
sent to the Tenants.  There was not a day when we were not working at
resolving this issue and never did we ignore this problem.  I can support
this statement with quotes and schedules of calls as we dealt with different
plumbing companies.  Here is a short resume that does not include the
great number of calls and action that was taking place in the background.-          [redacted] – September 9th quoted to change heater
and change shower valves – Checked the water pressure.  And found that it
was low.-          Cleaned Sewer Lines – September 9th also suggested to check the water pressure.-          [redacted] – [redacted] – on Sept 10thremoved the flow
restrictors in both showers which improved greatly the hot water result although
the water pressure was still low.  At this point we received reports from
the tenant that they were not using the shower regularly therefore could not
really evaluate it fully.-          Steve's Plumbing –Chris - September 14th – gave quote to put a
regular water heater that would not be affected by the water pressure.-          [redacted] – removed the water pressure regulator – September 24 – This
resolved the problem completely.Please evaluate fairly the activity above.  It seems to
me that it demonstrates that we put several
companies on the job to solve a mystery that not even the experts could
confirm.  We cared and took our role very seriously theref[redacted] we threw all
the resources that we could at the problem.  It would have been difficult
to be m[redacted] responsive. September 10th seemed to have resolved the hot water
situation if not the pressure.  September 12th, Mr. [redacted] shared that “he
had a warm shower Wednesday & Thursday.  Other members of his family
were not staying at the house”.  The next communication that we received
was a second request for cancelation of the rental agreement.On September 29th we were informed that the water
problem was now inverted as water would get “too hot”, however, tenants did not want any more repairs until they
moved out at the end of October.It is important to know at this point, that I have accepted
the early termination of the rental agreement from the Tenants, however, I
requested that this be done according to the terms of the contract. 
Please see below the addendum clause “l”- Early termination of rental agreement
by Tenant.  This addendum was signed by Tenants on July 10, 2014.CLAUSE                Early Termination of Rental Agreement by Tenant. If Tenant chooses to
terminate Rental Agreement prior to the expiration date of the contract and
ONLY IF Landlord authorizes an early termination:1.           
Tenant shall provide Landlord with 30 day written notice of intent to
terminate Rental Agreement. Signatures of all Tenants named on Rental
Agreement must appear on the termination notice.2.            Landlord
is authorized to advertise property for rent at fair market rental rate. Tenant
shall be responsible for all costs of advertising. 3.            If
property cannot be rented at the same current Rental Agreement’s rent, Tenant
shall be charged the difference between the new and existing rental rate for
the remainder of the term of the existing Rental Agreement.4.           
Tenant shall fully cooperate with all showings necessary to re-rent the unit.
(Full cooperation minimizes costs to Tenant for breaking Rental Agreement.)5.            All
prospective Tenants must adhere to the standard application process with
Landlord. Landlord has the right to reject a Tenant’s application. Landlord
shall make final determination of acceptability of application.6.           
Tenant shall be responsible for paying rent until date of occupancy by new
tenant.END OF CLAUSEAccording to this clause tenant can terminate the rental
contract ONLY with approval.  In this case this Tenant has imposed the
termination.  In spite of this we have graciously approved it.-According to l.1 – Tenant must give 30 day notice. 
The tenant not only has not given 30 day notice but informed us on October 13
that they would surrender the home on October 21st and expect rent
reimbursement.  From their October 3, 2014 letter, this would constitute
an 18 day notice.-According to l.4 - Tenant must cooperate with showing the
property to other potential tenants that could take over their lease. 
This Tenant refuses to cooperate with showings which makes it impossible for us
to rent the home again.-According to l.6 - Tenant is responsible for the rent until
we find a replacement tenant.  They are not acknowledging or accepting
their responsibility.-According to l.2 – Tenant is responsible for the cost of
advertising to obtain a replacement tenant. As above.I can accept the tenant’s decision that the home, which is
rather an older home, did not match their initial evaluation and their
needs.  I have never tried to force someone to stay to the duration on
their lease.  I do think it is only fair to prepare the termination
according to the terms of the contract.   I am simply trying to apply
the terms of the contract, this is described by Tenant as bullying.  A
contract is a contract.  I believe that we have been extremely accommodating by
accepting an early termination and also by offering to compensate the Tenant
for the expenses incurred while the tenant stayed at a hotel (without prior
arrangements or authorization from us).  We wish to work with the Tenant in good faith to arrive at a
good solution both for the Tenant and the Owner. The solution cannot be one
sided.  Thank you for the opportunity to explain our position.Caren
[redacted] R(B)MAUI LEASINGS & SALES

Complaint: [redacted]
I am rejecting this response because:
Maui Leasings and Sales "response" was an agreement to meet us at the rental property to conduct a walk-through as we left the house October 21. Is this their idea of a joke to our Revdex.com complaint?
We have not received payment for our expenses, though we have received a commitment to pay some of them. Our expenses now add up to:
     $2,750.00  security deposit less linen fee - Jeanine indicated during the walk-through that we were due our full deposit
     $1,671.80  extra housing costs to take a reasonable shower - Caren [redacted] agreed in an email to pay this
     $   827.42  refund of unused rent (9 days) in October
  ----------------
     $5,249.22A response by Maui Leasings and Sales that will resolve this complaint is our physical receipt of $5,249.22 sent to [redacted] and [redacted], [redacted].
Sincerely,
[redacted]

Dear [redacted],I would like to confirm that [redacted] never ignored
the request for repair from the tenant.On August 7, 2014, we received an e-mail from the
Tenants, mentioning for the first time the fluctuation in the hot water. On August 9that 7:30 am we sent our...

service
person [redacted].  [redacted] could not see any problems with the water
heater or the hot water therefore suggested that we contact a plumber.  [redacted] was later accompanied by [redacted], a superior plumber that
works many of our jobs.  [redacted] could not detect an actual problem yet
mentioned that he was not an expert in “on-demand” gas water heaters.On August 14, Tenant called and informed that “Water heater
is ok now, pilot is staying on, no need for a plumber”.On September 5th, we received the first letter informing us
of the Tenant’s intention to terminate the rental contract.  Tenant
complained that the hot water was still an issue.  We requested the
opportunity to correct the problem.From that point on we had another SIX plumbers checking the
situation in respect to the water heater. Each returned a different
opinion.    It ranged from changing the water heater, which in
the end was confirmed to be in perfect working order, to changing the shower
valve, which was not the cause either.  These different opinions were
proposed with a solution at the cost of $4+K.  It caused delays for us to
evaluate the proposals and come up with the correct decision.  We decided
to apply a process of elimination. This is well explained in the letter that I
sent to the Tenants.  There was not a day when we were not working at
resolving this issue and never did we ignore this problem.  I can support
this statement with quotes and schedules of calls as we dealt with different
plumbing companies.  Here is a short resume that does not include the
great number of calls and action that was taking place in the background.-          [redacted] – September 9th quoted to change heater
and change shower valves – Checked the water pressure.  And found that it
was low.-          Cleaned Sewer Lines – September 9th also suggested to check the water pressure.-          [redacted] – [redacted] – on Sept 10thremoved the flow
restrictors in both showers which improved greatly the hot water result although
the water pressure was still low.  At this point we received reports from
the tenant that they were not using the shower regularly therefore could not
really evaluate it fully.-          Steve's Plumbing –Chris - September 14th – gave quote to put a
regular water heater that would not be affected by the water pressure.-          [redacted] – removed the water pressure regulator – September 24 – This
resolved the problem completely.Please evaluate fairly the activity above.  It seems to
me that it demonstrates that we put several
companies on the job to solve a mystery that not even the experts could
confirm.  We cared and took our role very seriously theref[redacted] we threw all
the resources that we could at the problem.  It would have been difficult
to be m[redacted] responsive. September 10th seemed to have resolved the hot water
situation if not the pressure.  September 12th, Mr. [redacted] shared that “he
had a warm shower Wednesday & Thursday.  Other members of his family
were not staying at the house”.  The next communication that we received
was a second request for cancelation of the rental agreement.On September 29th we were informed that the water
problem was now inverted as water would get “too hot”, however, tenants did not want any more repairs until they
moved out at the end of October.It is important to know at this point, that I have accepted
the early termination of the rental agreement from the Tenants, however, I
requested that this be done according to the terms of the contract. 
Please see below the addendum clause “l”- Early termination of rental agreement
by Tenant.  This addendum was signed by Tenants on July 10, 2014.CLAUSE                Early Termination of Rental Agreement by Tenant. If Tenant chooses to
terminate Rental Agreement prior to the expiration date of the contract and
ONLY IF Landlord authorizes an early termination:1.           
Tenant shall provide Landlord with 30 day written notice of intent to
terminate Rental Agreement. Signatures of all Tenants named on Rental
Agreement must appear on the termination notice.2.            Landlord
is authorized to advertise property for rent at fair market rental rate. Tenant
shall be responsible for all costs of advertising. 3.            If
property cannot be rented at the same current Rental Agreement’s rent, Tenant
shall be charged the difference between the new and existing rental rate for
the remainder of the term of the existing Rental Agreement.4.           
Tenant shall fully cooperate with all showings necessary to re-rent the unit.
(Full cooperation minimizes costs to Tenant for breaking Rental Agreement.)5.            All
prospective Tenants must adhere to the standard application process with
Landlord. Landlord has the right to reject a Tenant’s application. Landlord
shall make final determination of acceptability of application.6.           
Tenant shall be responsible for paying rent until date of occupancy by new
tenant.END OF CLAUSEAccording to this clause tenant can terminate the rental
contract ONLY with approval.  In this case this Tenant has imposed the
termination.  In spite of this we have graciously approved it.-According to l.1 – Tenant must give 30 day notice. 
The tenant not only has not given 30 day notice but informed us on October 13
that they would surrender the home on October 21st and expect rent
reimbursement.  From their October 3, 2014 letter, this would constitute
an 18 day notice.-According to l.4 - Tenant must cooperate with showing the
property to other potential tenants that could take over their lease. 
This Tenant refuses to cooperate with showings which makes it impossible for us
to rent the home again.-According to l.6 - Tenant is responsible for the rent until
we find a replacement tenant.  They are not acknowledging or accepting
their responsibility.-According to l.2 – Tenant is responsible for the cost of
advertising to obtain a replacement tenant. As above.I can accept the tenant’s decision that the home, which is
rather an older home, did not match their initial evaluation and their
needs.  I have never tried to force someone to stay to the duration on
their lease.  I do think it is only fair to prepare the termination
according to the terms of the contract.   I am simply trying to apply
the terms of the contract, this is described by Tenant as bullying.  A
contract is a contract.  I believe that we have been extremely accommodating by
accepting an early termination and also by offering to compensate the Tenant
for the expenses incurred while the tenant stayed at a hotel (without prior
arrangements or authorization from us).  We wish to work with the Tenant in good faith to arrive at a
good solution both for the Tenant and the Owner. The solution cannot be one
sided.  Thank you for the opportunity to explain our position.Caren
[redacted] R(B)MAUI LEASINGS & SALES

Thank you for the opportunity to present our side. The Tenant has an impeccable rent payment record but he has been manipulative and later deceitful and aggressive. I would like to address his points.
I am attaching the condition report (att1). The Tenant annotated the items that needed...

attention, when he moved into the house - please see the move-in column on the left. You will see the main items are scratches and natural wear & tear items yet none of the items that are mentioned in Tenant's complaints. I would like to mention at this point that a condition report is presented to the tenants with our notes in typed format. Tenant subsequently makes remarks of additional damage they observe. In this case these entries were made in red or blue pen. I would like to bring to your attention the entry in black pen regarding the screens in the master bedroom. This entry was made in the move-in column during the final move-out inspection, at a moment when our Representative had her back turned. The Tenant sneaked in this additional damage that they had caused but did not want to take responsibility for. Please see the original report (att2), turned into our office at move-in time, without that entry. This will attest to the integrity of the Tenant.
On the Condition Report and on the complaint letter there is a mention regarding the front door screen that was torn. This was reported at move-in and immediately fixed. Fixed and paid with money from the previous tenant's deposit (a copy of the statement can be provided). Please see the invoice for the repair that was done shortly after the tenant's move-in (att4). When doing the final move out inspection, we found that same door, torn AGAIN, also it had been removed from its location and placed in the garage, see the picture of the door in the garage away from the front door where it belongs (att3). We charged for repairing the screen again and for re-hanging the door, see move-out statement (att7).
The mention of the nails in the deck, was a complaint that was brought to us after the Condition Report had been filed. Please see the letter attached (att5). Haiku is a very rainy area so due to the bad weather it took longer than expected to complete this repair but ultimately it was completed at owner's expense, the Tenant was never charged contrarily to what is insinuated. Please see the invoice that we paid (att6) and the move-out statement that does not bear any charges for this item (att7). This repair was completed in full and paid by our company.
We approved all repairs that were required of us, except a light inside a closet. All repairs where at our expense; not the tenant's expense. A list of repairs/invoices can be provided. We did however charge the tenant's deposit for damage that he caused. Our rental agreement, section 9 (att8), is very clear that tenants may move furniture WITH written authorization only and that they are responsible for the condition of furniture at all time. This tenant never mentioned that the furniture was going to be moved. We learned of it when one of our representatives did a showing and saw the rental furniture in the garage. As a result we had a mattress with what looked like mold stain and we had one slat of the bed frame broken. We charged for those repairs. Please see pictures (att9 & att9a).
Other charges where for:
Standard charge for linen inspection, as per our contract
Washing of linen as per cleaning standards, we can provide a copy
Replacing a burnt boiler pan, I can provide pictures
Cleaning of Mattress
Hanging & rescreening the front screen door screen
Re-hanging of bedroom closet door - Connection was broken right off - Picture is available before & after
Total charges $547.37 - Most of the charges above bear no relation to the descriptions/list that the complaining Tenant has indicated in his complaint.
Regarding the status of the foreclosure, it is important to know that the Tenant had mentioned that he was considering a move. That conversation never went any further. He then notified us, two months after he received the first notification that the property was in foreclosure. I guess his interest in moving out was renewed. This became the excuse to break the lease. Please see the attached correspondence that shows the date and confirmation of when the Tenant first notified us (see att10). As we were not aware of any such situation, I contacted the owner, who for the first time explained to me the actual situation and sent me letters from the Bank (att11-Att11a), confirming the renegotiations of her mortgage and confirming that the sale of the property would be postponed as long as the negotiations were on-going. I sent copies of the same to the Tenant and kept him closely informed. I also assured him that in case of foreclosure they were protected under the terms of their Rental Agreement. To no avail, the Tenant just wanted to move out. Again, we accommodated their request and let them terminate a one year lease after 6 months. This was at the expense of the owner. If the Tenant suffered moving expenses it was his own choice; while our owner lost real revenue because of his early move out. Please note that the term of the Addendum to the rental agreement (not attached - can be provided) specifies that in the case of an early termination which needs to be approved in writing, the tenant is responsible for the rent until a new tenant is found. Again we did not apply this clause because I did not want members of my staff to be further subjected to bad treatment.
Then the Tenant resorted to threats and disparaging publicity on Craigslist when he received his move-out statement. I contacted his employer to verify if he was still working for their organization. I did not give any reason for my call but just mentioned that "I was verifying his employment in case I needed help with an issue". I did not give any further information. I was told to contact HR, which I did not. The motive of my call is confidential but not retaliation. That was my 20 second conversation with one person. For your information this slander continues, see attached (att13 & 12a). His comments are lies. If he is implying that we shared with anyone information from his application form, this is totally false. I personally made the call. The information that we have on file was provided to us by the Tenant. That is the end.
This is an unusual situation for us. Please see the feedback from the last move-out that we recently did (att13). We have been in business for 9 years. We abide by the Landlord/Tenant code at all times and we generally succeed in reaching common grounds between the owner and the tenant. With a little more time, I can provide you hundreds of such letters. I have had tenants that have repeatedly rented from our brokerage firm since we started our business and will gladly vouch for our professionalism. As additional supporting argument I copy below a letter (I can forward original) from the previous tenants that lived on that same rental property. I also attach confirmation from this previous tenant, regarding the condition of the disputed items (att14). They moved out on the SAME DAY that this complaining Tenant moved in. We charged their deposit for the repair of the front door screen and the washing of the linen ONLY, everything else was in perfect condition.
Quote - from previous tenants
As a tenant in a property managed by Mauileasings I wanted to share my totally positive experience working with Carin Ore and her team. Mauileasings was diligent to explain all of my responsibilities relative to the furnishings, kitchenware, linen and other items provided in this fully furnished rental property. They performed a detailed walk-through with me and my wife when we moved in and, at the end of our lease, repeated the process. We were impressed with their attention to detail and their openness and transparency with regard to the whole process. We loved the rental house and are now in our newly built home here on Maui. I found the Mauilieasing team to be hard working, honest and I recommend Mauileasings to anyone looking to rent property on Maui. Mahalo Nui Loa!
End of Quote
Is a Brokerage firm supposed to give-in to intimidation and cover the cost of the damage caused by Tenants? I was warned in writing by this Tenant that this would happen. I can share a copy of his e-mail. We are doing our job in a most professional manner.
I thank you for the opportunity to present our side and please do not hesitate to contact me if you require further information. We keep all correspondence and pictures. All attachments have been sent to Revdex.com.

I have rented a number of homes from "Maui Leasings" and am relieved that in a tough housing market like Maui's, a company such as this, exists. Their attention to detail has always been exceptional and their properties, truly outstanding. I have had the pleasure of working with both [redacted] and her business partner, [redacted] and I have to say...I have not always been the easiest of customers. We have a handicapped family member and with each move, the task of finding a floor plan that would meet our needs, fell upon their very capable shoulders. They went "outside the box", reaching out to locals in the community with one-level floor plans, and found us the ideal situation. Each home has been equipped with new bedding, fresh linens, new patio cushions...bathrobes! I highly recommend this company to 'special needs families' in the community and to anyone who simply likes the little 'extra touches' & superb customer service, that are so hard to come by these days.