Maui Oil Change & Tune-Up

Your allegation that our technician Alan used an "air gun" to attempt removal of your transmission drain plug is a lieIt is also an insult to Mr [redacted] , who is a skilled service technicianGiven that you have never before made such a claim, even through your attorney, it is at this point, incredulous, not only to me, but to any reasonable human being be they Action Line, the Deptof Commerceand Consumer Affairs, or anyone else, especially in light of the claims transmitted in your attorney's letter.I have attached your attorney's letter dated June 4, as well as my response to itAs I pointed out to him, if your vehicle had been serviced by [redacted] , especially under warranty conditions, two transmission services should have been performed by now, unless you refused them or have not had the services performed as you claimYou can send letters to whomever you choose That is your rightPlease understand that our position remains the same

Complaint: ***
I am rejecting this response because: Mr.*** is not a good business man he wasn't even there I never talked to himi talked to *** (Tech) *** & *** Onlyhe needs to be Responsable for his employees negligence his records will show how many employees he has let go in his 20yrs for him to make up this lie that I am trying to set up his business shows that this man or his business are being honest people who don't correct their mistakesstated in his letter maybe talks need to be between (tech) *** & *** who was therethis is deemed worthy an employee broke my drain plug to my vehiclei payed almost dollars to fix my vehicle else where plus other money's to people to give me rides cause my car was broken my Maui oil & lubeEmployee my lawyer stepped out at my requested he said it would be very costly to me to continue with his serviceshe ( my lawyer) advised me to go the same route as action line & Revdex.com I can get Testamonial letters I have there names & Numbersfrom other people this has happened from the same business we live on a small island people talk
Sincerely,

Your allegation  that our technician  Alan used an "air gun" to attempt removal of your transmission drain plug is a lie. It is also an insult to Mr. [redacted], who is a skilled service technician. Given that you have never before  made such a claim,...

even  through your attorney, it is at this point, incredulous, not only to me, but to any reasonable human being be they Action Line, the Dept. of Commerceand Consumer Affairs, or anyone else, especially in light of the claims transmitted in your attorney's letter.I have attached  your attorney's letter dated June 4, 2014 as well as my response to it. As I pointed out to him, if your vehicle had been serviced by [redacted], especially under  warranty conditions, two transmission services should have been performed by now, unless you refused them or have not had the services performed as you claim. You can send letters  to whomever you choose That is your right. Please understand that our position remains the same.