Maui Sunset Florals Llc

This is in response to the complaint received by the Revdex.com about my business, Maui Sunset Florals, that was submitted on 5/9/and was assigned an ID of 11436178.We appreciate the opportunity to present our side of this dispute with our thanks for the opportunity you have
offered to help us advance marketplace trust by resolving this dispute in a mutually agreeable resolutionThank you.We would like to present our side, as follows:First of all, we accepted this last minute order on Mother's Day from *** (not directly from the complainant)In accepting this order from ***, we explained that it was Mother's Day and we were just about out of flowers, could not purchase more flowers at that late hour, and we would have to fill the order with fresh flowers that we still had available in what is referred to as "designer's choice"*** said that that would be fine.It can be inferred from the complaint, that *** did not alert their customer that the order would be filled, but with different flowers than orderedAgain, they agreed that the order could be filled with "available flowers" We understand that their customer was disappointed that their mother did not get the arrangement they thought they had ordered for her with roses, but, again, *** agreed that a different bouquet would be acceptable.Because *** agreed that we could substitute "available" flowers; because we did fulfill and deliver this order under this understanding (for a same day, Mother's Day, order!), we feel that it is the obligation of *** to issue any refund directly to their customer: Stacie Jo StanleyAs far as the delivery dispute, again, *** did not give us any delivery instructionsWe had no way of knowing that the recipient was elderly and hard of hearing.We followed our usual delivery procedure of knocking several times on the door, and then leaving our notice of attempted delivery at the doorThe recipient did call, just as I was reaching our delivery vehicle, and Iturned right around and delivered the bouquet to her, even offering to it in for her as she was using a walkerUpon her request, I placed the bouquet upon her dining room, and took my leave to continue with my other Mother's Day deliveriesThe recipient did not express any disappointment to me, and, I felt it was a successful delivery of the order.Again, this order was placed and accepted by us on the one of the busiest "flower" days of the yearWithout even a one-day notice, we still agreed to fulfill the order with the understanding that it would be with available-only flowersWe can understand how the customer could be disappointed if she was expecting roses and did not get them -- *** did both the customer and us a great disservice by not disclosing to the customer that they would be receiving a substitute bouquet from what they orderedAgain, *** assured us that this was acceptable!To recap, we were very sorry to learn of the customer's disappointment with the orderThis order was not ordered directly from us was sub-contracted to us by ***If we had talked directly with the customer, we would have told them what we had available for this same-day, holiday order, and they could have said no thanks or okay, and also shared with us any special delivery instructionsWe feel we filled this order in complete good faith, going on the assurance and meager information we had from ***

This is in response to the complaint received by the Revdex.com about my business, Maui Sunset Florals, that was submitted on 5/9/2016 and was assigned an ID of 11436178.We appreciate the opportunity to present our side of this dispute with our thanks for the opportunity you have offered...

to help us advance marketplace trust by resolving this dispute in a mutually agreeable resolution. Thank you.We would like to present our side, as follows:First of all, we accepted this last minute order on Mother's Day from [redacted] (not directly from the complainant). In accepting this order from [redacted], we explained that it was Mother's Day and we were just about out of flowers, could not purchase more flowers at that late hour, and we would have to fill the order with fresh flowers that we still had available in what is referred to as "designer's choice". [redacted] said that that would be fine.It can be inferred from the complaint, that [redacted] did not alert their customer that the order would be filled, but with different flowers than ordered. Again, they agreed that the order could be filled with "available flowers".  We understand that their customer was disappointed that their mother did not get the arrangement they thought they had ordered for her with roses, but, again, [redacted] agreed that a different bouquet would be acceptable.Because [redacted] agreed that we could substitute "available" flowers; because we did fulfill and deliver this order under this understanding (for a same day, Mother's Day, order!), we feel that it is the obligation of [redacted] to issue any refund directly to their customer: Stacie Jo StanleyAs far as the delivery dispute, again, [redacted] did not give us any delivery instructions. We had no way of knowing that the recipient was elderly and hard of hearing.We followed our usual delivery procedure of knocking several times on the door, and then leaving our notice of attempted delivery at the door. The recipient did call, just as I was reaching our delivery vehicle, and Iturned right around and delivered the bouquet to her, even offering to it in for her as she was using a walker. Upon her request, I placed the bouquet upon her dining room, and took my leave to continue with my other Mother's Day deliveries. The recipient did not express any disappointment to me, and, I felt it was a successful delivery of the order.Again, this order was placed and accepted by us on the one of the busiest "flower" days of the year. Without even a one-day notice, we still agreed to fulfill the order with the understanding that it would be with available-only flowers. We can understand how the customer could be disappointed if she was expecting roses and did not get them -- [redacted] did both the customer and us a great disservice by not disclosing to the customer that they would be receiving a substitute bouquet from what they ordered. Again, [redacted] assured us that this was acceptable!To recap, we were very sorry to learn of the customer's disappointment with the order. This order was not ordered directly from us was sub-contracted to us by [redacted]. If we had talked directly with the customer, we would have told them what we had available for this same-day, holiday order, and they could have said no thanks or okay, and also shared with us any special delivery instructions. We feel we filled this order in complete good faith, going on the assurance and meager information we had from [redacted].