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Maurer Marine Inc

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Maurer Marine Inc Reviews (2)

To Whom It May Concern;The above case number involves service Maurer Marine provided to repair a customer's inflatable boatOur policy is we do not repair any boats without prior customer authorizationThis is fully explained to customers when they bring in their vessel for repairThey sign a
work order.The above charge back is being disputed because the charges were fully explained to the customer and prior authorization was given to us for the repairs and the repairs NOT authorized were NOT performed at the knowledge of the customer.In this case, there were several areas of repairs neededAll estimates were provided to the customer to approve or not approveAll our records of phone calls and emails verify this customer approved certain repairs and did not approve others.The repairs he did not approve, were to the floor of his boatHe did not approve strengthening abrasion marks or repairing weak areas of the floorHis statements made that we did not remove the floor boards or the keel is absolutely falseWe could not give an estimate without this being doneThe technician, upon removal of the floor boards and keel had the owner, *** ***, inspect with him for verification as is protocolThis was done by owner *** and the tech (***) himselfThere are written notes of such inspection and labor after the boards were removedThis was transcribed into an estimate for the customer.The repairs needed to the floor were clearly not approved as stated in emails and estimates sent back and forth to the customer and the officeHe also stated in phone calls to the tech of not approvingPlease see all emails attached and the estimates sent out to the customer.Estimates were given out at time of each part of the boat looked at and findings to repair these were notedEach estimate was sent out, and additional costs were sent Out.As you can see by the customer's email on April 22, at 5:19PM he was questioning the repair costs and comparing to costs of different repairs performed years prior Most people realize in ten years the cost of labor and materials, especially those related to fuel or oils, hazmat etcincrease greatlyThis, however, was a complete different repair and as such, this customer's thinking was unfounded for even trying to compare costs.The customer then spoke to our tech on the phone, and stated he DID NOT want repairs to affected floor madeThis resulted in the estimate being revised again, #*** and clearly stated on the quote itself, "no repairs to the floor were approved"There were other areas noted that needed repair and were added to final Estimate and then the invoice the customer paid(approved over the phone)Final invoice approved and payment is on Invoice ***.It is unfortunate this customer had issues after leaving here with his boat, but he chose not to have all repairs made at the time his boat was here, as emails and estimates clearly stateHe did not want to pay to have all the repairs to the floor done as recommendedUltimately, when using his boat after leaving here, a large tear occurred, which he admitted happened after the boat left herePossibly due to the weakened areas we recommended to repair and strengthenHe also did not return to our facility for repairing handles that we adhered that he claimed were coming offWe have a day warranty policy for all work we perform, and in many cases go beyond that, but this customer did not come back to our facility for us to evaluate further or do necessary follow up repairsRepeated emails and phone calls to speak to him regarding his concerns went unanswered.(see emails sent stating all the above.)His boat was taken to another repair facility, *** ***, where the technicianname is *** and the owner's name is ***- they are aware of this boatThey can be reached at: *** *** They have been in business for several years and also know the quality of work performed by our facility.All the estimates and emails are attachedIf phone conversation notes are needed, please notify us.Please let us know if there is anything else needed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The reason for taking the boat for repair was to do the same work as performed 10 years earlier, but much less extensive. The comparison to the cost for the requested work was significantly higher, which I questioned. The additional work suggested by [redacted] was to refinish the floor boards for asthetics that I declined. The boat was reassembled when I picked it up and I was told that the specific repairs to the tears, (that would have been clearly visible if the boat had been disasemble as [redacted] claims) were repaired. The invoice was vague in description, but based on the cost for similar repairs from 10 years earlier, I accepted the word of the technician that the requested repairs were made. I did take the boat to [redacted] after the unrepaired maerial failed, and [redacted] stated that what he saw was not worth $1,500.00 worth of repairs. I paid [redacted] $1,200.00 to to the actual repairs that were originally requested and charged by [redacted] Marine. I have photographs showing the condition of the boat after I picked up the boat from [redacted] Marine, including the area they repaired for me 10 years earlier.

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Address: 873 W 17th St, Costa Mesa, California, United States, 92627-4308

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