I am rejecting this response because:
You deleted my account completely? Are you kidding me? I did nothing wrong and my account is deletedI had to recreate my entire account. Not even my old orders are saved. Why would you do this?
Hello,The package was delivered on 12/to the shipping addressed and was received by HAUG in the shipping timeframe stated on our websiteI have attached the tracking number and delivery confirmation from UPSOn the day that the customer called in there had not been an update as the package had
not reached it's first scan
hello, Unfortunately due to the security behind PayPal, we need the customer dispute within the resolution center of PayPalOnce a dispute is posted we can work through PayPal to make sure the refund is processed fully for the customerOnce the dispute is posted, the customer can reach out to our
Customer Service team with the dispute number and we can quickly work with PayPal to resolve the refund Thank you, maurices
Hello, When I review our ordering system as well as our payment system I show the only charge from maurices is the amount of $to the card ending in ***I do not see any other charges under the name, email address, or card numberIf the card was compromised and you did not make any of
the charges your bank should work with you to fully refund you the amount of any fraudulent charges that were madeUnfortunately on our end the only charges we show are for the amount of $for order number *** Please let us know if we can assist furtherThank you, maurices
Hello, I have manually processed the return for the jeans, unfortunately it will take a few days to process back to your mcc. I have as well placed an additional $5.00 appeasement to the order to cover the finance charges you have accrued. I do apologize for the delay in the return as well as...
any inconvenience this has caused. Please let us know if we can help you with anything else today. Thank you, maurices
Hello, I do understand your frustration, as to why this has taken as long as it has. I have heard back from our IT team, and your shopping account has been cleared of the other customers information. Your AOS ( In store online ordering account) has been cleared as well. The other customer's data has been removed. Our teams are now further looking into exactly how this occurred and what needs to be implanted to make sure this does not happen again. They are diligently working on a fix for this matter right now. Please reach out to us if you have further questions, concerns or if you are still seeing the data when you sign into your maurices.com shopping account. Again I want to apologize that this happened to you, as well as the time it took to have this resolved. Thank you, maurices
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hello, It appears that this order is being shipped from a store in Michigan. We have contacted the store, they have all items packed just awaiting the pick up from UPS. Package should ship out by tomorrow and they package should be arriving Friday/Next Monday for you. Thank you, maurices
Initial Business Response /* (1000, 20, 2015/09/09) */
This issue was resolved with customer, and full credit was issued on 7/27/15. We apologize for not receiving notice of the Revdex.com complaint to reply sooner, as it was misrouted.
Hello,
I do apologize for the inconvenience of the order cancel, but unfortunately due to the amount of coupons stacked onto the order which our system cannot allow the order was cancelled. We did send all of our customers that were affected by this error an apology coupon offering 50% off of an...
item for their next purchase. We do sincerely apologize for the inconvenience. Please feel free to reach out to our Customer Service team at ###-###-#### if you have any questions.
Thank you,
maurices
Hi [redacted], Thank you so much for reaching out to us, I would also like to apologize for the issue at hand. I have went ahead and passed all of your information/complaint off to our Ecomm IT department. They have went ahead and opened a high priority ticket and are currently looking into and...
resolving this issue. I will update you with an email as soon as I have heard from both departments on what had happened as well as a resolution to make sure this does not and will not happen again. Thank you, maurices
I am rejecting this response because:
This is a lie. They have not refunded me. I have received not one penny from them. I called my bank to see if there was a problem and there is not. They said Maurice's has not tried to issue any refund or transaction to me. You can verify this with my bank by calling the person over debit transactions, Garrett [redacted], ###-###-####, [redacted]. He will be glad to verify. They are lying and I've been begging for my money for months and being told exactly what he said below. I don't understand why they've not mailed a check since they're having so many issues. I think it's because they have no intentions on refundeing me. I really need my money.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. There is no resolution to accept. I resolved the issue on my own via additional attempts to contact Customer Service.
Hello, I show on our backend system that the a refund was pushed through on 12/20 for order [redacted] for the amount of 150.52 to a Visa ending in [redacted]. Above I have included the initial order info, below the receipt for the refund. If they customer is still not seeing the refund she...
may need to be in contact with her financial institute. The credit was processed to the card we have on file for the initial order. Thank you, maurices
Hello, Per my records I show that [redacted] was assisted by our customer service team on 10/22 and a refund was placed the same day for the items that were sent back to our warehouse. Thank you, [redacted]·Customer CARE Coordinator maurices a subsidiary of ascena retail group, inc....
p: ###-###-#### e:k[redacted]@maurices.com maurices.com Follow us @maurices
Hello, I do apologize for the cancellation as well as the charge. I have went ahead and refunded you in full. You should see that refund back to your account in 3-5 business days. Please let me know if you have any further questions or concerns. Thank you, maurices
Hello, I have went through our ordering system and transaction log. I was not able to find a transaction for [redacted], on Feb 7th. I am only able to find a debited transaction on a card ending in [redacted] for the amount $49.02 on 2/8/17. If the transaction would have fully processed...
through I would be able to find that in our transaction log if it was on the same card tied to the same first and last name. If I can be provided the bank statement that proves that we did in fact charge [redacted] the other amount we can have a check written and mailed to the customer. Thank you, maurices
Hello, Thank you for reaching out to maurices, I have went ahead and reviewed the order and it does seem that a complete refund of $41.59 was pushed through to your account today, 12/5. You should see the funds to your account within the next 3-5 business days. If you have any further...
questions please reach out to our customer care team. Thank you, maurices
I am rejecting this response because:
You deleted my account completely? Are you kidding me? I did nothing wrong and my account is deletedI had to recreate my entire account. Not even my old orders are saved. Why would you do this?
Hello, We have spoke with the customer and we will be mailing a check to the customer Thank you, maurices
Hello,The package was delivered on 12/to the shipping addressed and was received by HAUG in the shipping timeframe stated on our websiteI have attached the tracking number and delivery confirmation from UPSOn the day that the customer called in there had not been an update as the package had
not reached it's first scan
hello, Unfortunately due to the security behind PayPal, we need the customer dispute within the resolution center of PayPalOnce a dispute is posted we can work through PayPal to make sure the refund is processed fully for the customerOnce the dispute is posted, the customer can reach out to our
Customer Service team with the dispute number and we can quickly work with PayPal to resolve the refund Thank you, maurices
Hello, When I review our ordering system as well as our payment system I show the only charge from maurices is the amount of $to the card ending in ***I do not see any other charges under the name, email address, or card numberIf the card was compromised and you did not make any of
the charges your bank should work with you to fully refund you the amount of any fraudulent charges that were madeUnfortunately on our end the only charges we show are for the amount of $for order number *** Please let us know if we can assist furtherThank you, maurices
Hello, I have manually processed the return for the jeans, unfortunately it will take a few days to process back to your mcc. I have as well placed an additional $5.00 appeasement to the order to cover the finance charges you have accrued. I do apologize for the delay in the return as well as...
any inconvenience this has caused. Please let us know if we can help you with anything else today. Thank you, maurices
Hello, I do understand your frustration, as to why this has taken as long as it has. I have heard back from our IT team, and your shopping account has been cleared of the other customers information. Your AOS ( In store online ordering account) has been cleared as well. The other customer's data has been removed. Our teams are now further looking into exactly how this occurred and what needs to be implanted to make sure this does not happen again. They are diligently working on a fix for this matter right now. Please reach out to us if you have further questions, concerns or if you are still seeing the data when you sign into your maurices.com shopping account. Again I want to apologize that this happened to you, as well as the time it took to have this resolved. Thank you, maurices
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hello, It appears that this order is being shipped from a store in Michigan. We have contacted the store, they have all items packed just awaiting the pick up from UPS. Package should ship out by tomorrow and they package should be arriving Friday/Next Monday for you. Thank you, maurices
Initial Business Response /* (1000, 20, 2015/09/09) */
This issue was resolved with customer, and full credit was issued on 7/27/15. We apologize for not receiving notice of the Revdex.com complaint to reply sooner, as it was misrouted.
Hello,
I do apologize for the inconvenience of the order cancel, but unfortunately due to the amount of coupons stacked onto the order which our system cannot allow the order was cancelled. We did send all of our customers that were affected by this error an apology coupon offering 50% off of an...
item for their next purchase. We do sincerely apologize for the inconvenience. Please feel free to reach out to our Customer Service team at ###-###-#### if you have any questions.
Thank you,
maurices
Hi [redacted], Thank you so much for reaching out to us, I would also like to apologize for the issue at hand. I have went ahead and passed all of your information/complaint off to our Ecomm IT department. They have went ahead and opened a high priority ticket and are currently looking into and...
resolving this issue. I will update you with an email as soon as I have heard from both departments on what had happened as well as a resolution to make sure this does not and will not happen again. Thank you, maurices
I am rejecting this response because:
This is a lie. They have not refunded me. I have received not one penny from them. I called my bank to see if there was a problem and there is not. They said Maurice's has not tried to issue any refund or transaction to me. You can verify this with my bank by calling the person over debit transactions, Garrett [redacted], ###-###-####, [redacted]. He will be glad to verify. They are lying and I've been begging for my money for months and being told exactly what he said below. I don't understand why they've not mailed a check since they're having so many issues. I think it's because they have no intentions on refundeing me. I really need my money.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. There is no resolution to accept. I resolved the issue on my own via additional attempts to contact Customer Service.
Hello, I show on our backend system that the a refund was pushed through on 12/20 for order [redacted] for the amount of 150.52 to a Visa ending in [redacted]. Above I have included the initial order info, below the receipt for the refund. If they customer is still not seeing the refund she...
may need to be in contact with her financial institute. The credit was processed to the card we have on file for the initial order. Thank you, maurices
Hello, Per my records I show that [redacted] was assisted by our customer service team on 10/22 and a refund was placed the same day for the items that were sent back to our warehouse. Thank you, [redacted]·Customer CARE Coordinator maurices a subsidiary of ascena retail group, inc....
p: ###-###-#### e:k[redacted]@maurices.com maurices.com Follow us @maurices
Hello, I do apologize for the cancellation as well as the charge. I have went ahead and refunded you in full. You should see that refund back to your account in 3-5 business days. Please let me know if you have any further questions or concerns. Thank you, maurices
Hello, I have went through our ordering system and transaction log. I was not able to find a transaction for [redacted], on Feb 7th. I am only able to find a debited transaction on a card ending in [redacted] for the amount $49.02 on 2/8/17. If the transaction would have fully processed...
through I would be able to find that in our transaction log if it was on the same card tied to the same first and last name. If I can be provided the bank statement that proves that we did in fact charge [redacted] the other amount we can have a check written and mailed to the customer. Thank you, maurices
Hello, Thank you for reaching out to maurices, I have went ahead and reviewed the order and it does seem that a complete refund of $41.59 was pushed through to your account today, 12/5. You should see the funds to your account within the next 3-5 business days. If you have any further...
questions please reach out to our customer care team. Thank you, maurices