Sign in

Mautz Security

Sharing is caring! Have something to share about Mautz Security? Use RevDex to write a review
Reviews Mautz Security

Mautz Security Reviews (1)

Home ip security camera only works 5 hrs of the day, and have spoke with Mautz staff without a return phone calldate of purchase was 4/9/2013..started having problems off and on since 5/1/2013 system will only go down for an hour a day..past few months its only been recording 4 hours out of the day, keep calling the office and spoke with IT [redacted] and [redacted] and they cant figure out the problem and spoke with mgr [redacted] and no one is calling me back to resolve the situation and ive been getting the voicemail when I call. My sales rep was [redacted] acct#[redacted] inv#[redacted] and im paying $25 a month for a service of the camera, paid $300 for the security camera. I have screenshots of the the camera not recording as wellDesired SettlementI would like a full refund of the $300 for the camera and for the $25 monthly fee that I have been paying for since the system is always downBusiness Response Contact Name and Title: [redacted] VPContact Phone: [redacted]Contact Email: [redacted]We have made every attempt to get to the bottom of Mr. [redacted] camera issue. Mautz Security has determined that all equipment onsite installed by Mautz Security is functioning as advertised. The issue resides in the clients Internet Service Provider or ISP. We have hundreds of cameras online using the exact same service that Mr. [redacted] is signed up for that are functioning perfectly which eliminates an issue with our storage service or our camera website. The camera itself is also responding and working properly. The services Mr. [redacted] is referring to is an IP camera service that stores video offsite. This service requires a stable internet connection for it to work properly. Despite the fact that only Mr. [redacted] ISP can correct the issues he is experiencing, we have begun the process of giving Mr. [redacted] a refund due to the fact that Mautz Security works hard to provide quality service and equipment and we do not like to have any unhappy clients.

Check fields!

Write a review of Mautz Security

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Mautz Security Rating

Overall satisfaction rating

Description: Burglar Alarm Systems - Dealers, Monitoring & Svc., Home Automation Companies, Automation System Dealers, Automation Consultants, Security Systems Consultants, Security Cameras, Access Control Systems, Smoke Detectors & Alarms, Medical Alarms, Fire Alarm System Companies, Security Control Equipment & System Monitors

Address: 832 Virginia Run Cv, Memphis, Tennessee, United States, 38122-4419

Phone:

Show more...

Web:

This website was reported to be associated with Mautz Security.



Add contact information for Mautz Security

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated