Mavaro Solutions LLC

Initial Business Response / [redacted] (1000, 7, 2015/06/17) */ I apologize for the delay in refundA refund check was sent out on 6/15/15, Cashier's check #XXXXXXXXXX in the amount of $If you have any further questions, please let us know

Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ Contact Name and Title: [redacted] President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mavarosolutions.com The reason the claim took so long to get a response on was due to delay by the shop he took the car toWe reached out to American Auto Shield to ask why the claim was denied and they explained that there was sludge build up in the engine due to lack of maintenanceWe he first bought the policy it was explained that he would have to keep up with the maintenance in order for claims to be paidUnfortunately we are just the selling agent and the customer has to abide by the terms and conditions in the contract that he has with American Auto ShieldThis complaint should be directed at American Auto Shield and not Mavaro SolutionsIf the customer has any questions needing answered I advise he calls AAS customer service

Initial Business Response / [redacted] (1000, 7, 2015/10/14) */ Contact Name and Title: [redacted] President Contact Phone: XXX-XXX-XXXX Contact Email: ***@worldmail-direct.com Refund was sent out, this file just slipped through the cracks and I'm not sure why? We sent out the refund on Sept 21st The check number for the cashiers check is XXXXXXXXXX Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I only received a check for $Where is the other $1147.78, that I paid the company but NEVER had my contractual obligations of the company metServices from the company were never rendered, therfore I demand a full refund I do not accept the company's response and again demand a full refund

Initial Business Response /* (1000, 7, 2015/06/17) */
I apologize for the delay in refund. A refund check was sent out on 6/15/15, Cashier's check #XXXXXXXXXX in the amount of $738.57. If you have any further questions, please let us know.

Initial Business Response /* (1000, 7, 2015/10/14) */
Contact Name and Title: [redacted] President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@worldmail-direct.com
Refund was sent out, this file just slipped through the cracks and I'm not sure why? We sent out the refund on Sept 21st....

The check number for the cashiers check is XXXXXXXXXX...
Initial Consumer Rebuttal /* (3000, 9, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I only received a check for $772.22. Where is the other $1147.78, that I paid the company but NEVER had my contractual obligations of the company met. Services from the company were never rendered, therfore I demand a full refund.
I do not accept the company's response and again demand a full refund.

Contact Name and Title: [redacted] President
Contact Phone: [redacted]
Contact Email: [redacted]@mavarosolutions.com
Mavaro solutions has gone out of business. We will contact Mr. [redacted] and figure out when we can send him his refund. We will get this worked out and sent off as soon as we...

can.

(The consumer indicated he/she DID NOT accept the response from the business.)
I was expecting a confirmation of refund delivered. I won't be satisfied until I have received my refund. When I get my refund I will be able to close this complaint. Thank you.

Initial Business Response /* (1000, 5, 2015/12/04) */
Contact Name and Title: [redacted] President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mavarosolutions.com
The reason the claim took so long to get a response on was due to delay by the shop he took the car to. We reached out...

to American Auto Shield to ask why the claim was denied and they explained that there was sludge build up in the engine due to lack of maintenance. We he first bought the policy it was explained that he would have to keep up with the maintenance in order for claims to be paid. Unfortunately we are just the selling agent and the customer has to abide by the terms and conditions in the contract that he has with American Auto Shield. This complaint should be directed at American Auto Shield and not Mavaro Solutions. If the customer has any questions needing answered I advise he calls AAS customer service.