To Whom It May Concern:We have reviewed this Member's complaint and feel that refunding them for the $requested is justifiable In addition, our Member Services team will be reaching out to this Member within the next hours
We agree that this Member should not have been charged the fees for tolls during his reservation back on October 1st, We have refunded this Member's account and have provided a promo code for use of our service as a gesture of goodwill for his participation in our car-sharing program Copy of the email sent to his email is below We believe this case has been resolved amicably [redacted] ,We apologize for the issues you encountered during reservation# [redacted] and our delayed response to address your concerns regarding a ticket charge.In our oversight to address your concerns we caused you to spend more of your personal time and energy seeking out assistance for our issue and for that we sincerely apologize.We have issued a reimbursement for $Depending on your financial institution it could take 5-business days before it’s reflected on your credit card account.We certainly understand your frustration with us, and we hope you will allow us an opportunity to make this rightAs an apology please accept promo code, [redacted] for $off of your next reservation (equivalent to a free day reservation in a vehicle valued up to $130/day)Promo is valid until April @ 11:30PM Kind Regards, [redacted] Maven Member Services
To Whom It May Concern:This Member has a delinquent account and has not paid what they owe us, therefore their account was suspended until they pay what they owe for use of our service
To Whom It May Concern:We provided a response to Mr [redacted] 's Revdex.com case #about the same matter Our position has not changed since we responded on September 18th, If there is any new information that can be shared please let us know
To Whom It May Concern:While we empathize with the situation the Member of Express Drive is having, we provide the vehicles for Lyft drivers to use in this program Beyond that the relationship is between the participant (driver/Member) and Lyft We are not responsible for regular payment or maintenance reimbursements, however if this person would like us to help facilitate their reimbursement request through Lyft we are happy to help
Hi - we do not have the ability to issue cash, check or money order However, if Mr [redacted] would be interested in participating in the Maven Gig program again I would be open to the idea of starting with a $credit towards their first rental
After reviewing this Member's letter and the well-documented background of his interactions with our Staff and the condition of the vehicle he had at one of our dealerships on June 9th (documented, extensive interior and exterior damage with no explanation) I'm inclined to offer $as reimbursement for inconveniences we caused
I made a reservation with Maven CarShare. The vehicle that I reserved required a card key to leave and enter the parking structure. After picking up the vehicle at the designated time I noticed the car was loud and shaky. An hour into the reservation I called customer service to report the problem. I was asked if I felt safe driving the vehicle back to the garage, I stated yes & took the vehicle back.
The representative I spoke with stated there would be no charge & I would be credited back on the reservation. But, had to wait for the reservation to end and charge me, at which time a refund could take place and that the car would be checked for service issues.
On 1/28/19 I received a promo code for a $25 credit (the reservation was 21.78) not a refund and a charge for $121 (please note the credit expires within the next 7 days) Making the total loss $142.78. I called to find out the charge and was told a member reported the card key to the garage missing and I was the last one in the vehicle. I asked if the car was serviced how was I the last in the vehicle? I also stated I was on the phone with a Maven supervisor who ended my reservation, after I used the card key to return the vehicle. The “supervisor” John stated aggressively with “I guess you know how Maven works and how we do things” and ultimately hung the phone?! I was informed that he was only customer service, there was nothing he could do anyway and expect an email in 5 days.
To date not one email has been received by Maven and the charge is still there. Exactly how do I combat losing the card key when I clearly used it to leave and enter the building? So, I didn’t lose it, I returned the vehicle with no issue on my part and ended my reservation. Now I could call my bank to dispute the charge. But I’m a member who relies on Maven for transportation not its customer service and have an agreement with them so even If I win, my membership would be in jeopardy of being cancelled. This is my last attempt before they make me eat the charge. For $10 card key I didn’t lose!
I would have reported them to the BBB but they aren't listed.
To Whom It May concern:My apologies for the delayed response, we have reimbursed this Member of our service and provided her with a $promo code towards a future reservation. I believe this case is resolved
Over the last few months, I have spoken with over different representatives of Maven and was told several times that a refund had been requested (by Maven) these payments were made to MAVEN Lyft does not provide vehicles.Yet and still nothing has ever been doneMy calls were never returned by a supervisor (per one of the conversations)The dates and times stated in each call that the representative stated I will be notified or here from a representative or be reimbursed has never happened. So I don't believe that I will nowThis was just another blow off responseI will be filling in court
To Whom It May Concern:We encouraged Mr*** to join Maven Gig because we had no ability to provide a refund or credit without him being a direct customer to us - he was previously part of a program we had in place called Express Drive. Unfortunately, his driving record came back with a
DUI and suspended license. The timeframe for the restricted license will lift on June 27th this year. Mr *** is more than welcome to participate in our service and we will happily provide him the $credit we have agreed to at that time. If you have additional questions please let us know
I would accept the offer of $as long as it is in the form of cashier's or other paper check from the business. The proper mailing address to send the check to: *** *** *** *** *** ** *** / *** / ***
To Whom It May Concern:This Member has a delinquent account and has not paid what they owe us, therefore their account was suspended until they pay what they owe for use of our service.
To Whom It May Concern:While we empathize with the situation the Member of Express Drive is having, we provide the vehicles for Lyft drivers to use in this program. Beyond that the relationship is between the participant (driver/Member) and Lyft. We are not responsible for regular...
payment or maintenance reimbursements, however if this person would like us to help facilitate their reimbursement request through Lyft we are happy to help.
To Whom It May Concern:We provided a response to Mr. [redacted]'s Revdex.com case #12365803 about the same matter. Our position has not changed since we responded on September 18th, 2017. If there is any new information that can be shared please let us know.
We agree that this Member should not have been charged the fees for tolls during his reservation back on October 1st, 2017. We have refunded this Member's account and have provided a promo code for use of our service as a gesture of goodwill for his participation in our car-sharing...
program. Copy of the email sent to his email is below. We believe this case has been resolved amicably. [redacted],We apologize for the issues you encountered during reservation# [redacted] and our delayed response to address your concerns regarding a ticket charge.In our oversight to address your concerns we caused you to spend more of your personal time and energy seeking out assistance for our issue and for that we sincerely apologize.We have issued a reimbursement for $198.89. Depending on your financial institution it could take 5-7 business days before it’s reflected on your credit card account.We certainly understand your frustration with us, and we hope you will allow us an opportunity to make this right. As an apology please accept promo code, [redacted] for $290.00 off of your next reservation (equivalent to a 2 free day reservation in a vehicle valued up to $130/day). Promo is valid until April 22 @ 11:30PM. Kind Regards,[redacted]Maven Member Services
After reviewing this Member's letter and the well-documented background of his interactions with our Staff and the condition of the vehicle he had at one of our dealerships on June 9th (documented, extensive interior and exterior damage with no explanation) I'm inclined to offer $250 as...
To Whom It May Concern: We reached out to Ms. [redacted] via email on June 19th. The latest message from Maven was as follows below. Since the App clearly reflects usage for both the Denver and Los Angeles markets as roundtrip locations, and furthermore, the only way to reserve a vehicle...
is to select an end location within that market, there should have been no confusion about the type of service offering we have in market. In addition, all of our Member facing web materials, FAQs and Member Agreement materials explains the type of service we offer. We do not plan to take any additional action on this beyond what we have already done. In addition, Ms. [redacted] was and will continue to be an active Member of our service. Hi [redacted]: Thanks again for your patience. We’ve reactivated your Maven car-sharing account and the only expenses you have incurred are those you’ve already paid – meaning no outstanding balance due. So, you’re good to go with using our service again. In addition, I’m giving you a $20 promo code towards your next trip. Simply type in STARTMEUP in the in-App promo code section before July 31st. As a friendly reminder, if you visit our website (www.maven.com) you can see the cities where our service is offered and if there are any updates to the service (I.e. plans to add new wrinkles like one-way, etc.). If you have any additional questions or concerns please don’t hesitate to reach back to me. Best regards,Bob
To Whom It May Concern:Our business provided [redacted] 3 days worth of usage credit for time she was without insurance to compensate her inability to use a vehicle we provided for the days she was without insurance coverage. In addition, we encouraged her to use those days credited to...
allow her to gain additional income and to adequately compensate from the lost opportunity she had. I'm happy to answer additional questions related to this if necessary.
To Whom It May Concern:We have reviewed this Member's complaint and feel that refunding them for the $requested is justifiable In addition, our Member Services team will be reaching out to this Member within the next hours
We agree that this Member should not have been charged the fees for tolls during his reservation back on October 1st, We have refunded this Member's account and have provided a promo code for use of our service as a gesture of goodwill for his participation in our car-sharing program Copy of the email sent to his email is below We believe this case has been resolved amicably [redacted] ,We apologize for the issues you encountered during reservation# [redacted] and our delayed response to address your concerns regarding a ticket charge.In our oversight to address your concerns we caused you to spend more of your personal time and energy seeking out assistance for our issue and for that we sincerely apologize.We have issued a reimbursement for $Depending on your financial institution it could take 5-business days before it’s reflected on your credit card account.We certainly understand your frustration with us, and we hope you will allow us an opportunity to make this rightAs an apology please accept promo code, [redacted] for $off of your next reservation (equivalent to a free day reservation in a vehicle valued up to $130/day)Promo is valid until April @ 11:30PM Kind Regards, [redacted] Maven Member Services
To Whom It May Concern:This Member has a delinquent account and has not paid what they owe us, therefore their account was suspended until they pay what they owe for use of our service
To Whom It May Concern:We provided a response to Mr [redacted] 's Revdex.com case #about the same matter Our position has not changed since we responded on September 18th, If there is any new information that can be shared please let us know
To Whom It May Concern:While we empathize with the situation the Member of Express Drive is having, we provide the vehicles for Lyft drivers to use in this program Beyond that the relationship is between the participant (driver/Member) and Lyft We are not responsible for regular payment or maintenance reimbursements, however if this person would like us to help facilitate their reimbursement request through Lyft we are happy to help
Hi - we do not have the ability to issue cash, check or money order However, if Mr [redacted] would be interested in participating in the Maven Gig program again I would be open to the idea of starting with a $credit towards their first rental
After reviewing this Member's letter and the well-documented background of his interactions with our Staff and the condition of the vehicle he had at one of our dealerships on June 9th (documented, extensive interior and exterior damage with no explanation) I'm inclined to offer $as reimbursement for inconveniences we caused
I made a reservation with Maven CarShare. The vehicle that I reserved required a card key to leave and enter the parking structure. After picking up the vehicle at the designated time I noticed the car was loud and shaky. An hour into the reservation I called customer service to report the problem. I was asked if I felt safe driving the vehicle back to the garage, I stated yes & took the vehicle back.
The representative I spoke with stated there would be no charge & I would be credited back on the reservation. But, had to wait for the reservation to end and charge me, at which time a refund could take place and that the car would be checked for service issues.
On 1/28/19 I received a promo code for a $25 credit (the reservation was 21.78) not a refund and a charge for $121 (please note the credit expires within the next 7 days) Making the total loss $142.78. I called to find out the charge and was told a member reported the card key to the garage missing and I was the last one in the vehicle. I asked if the car was serviced how was I the last in the vehicle? I also stated I was on the phone with a Maven supervisor who ended my reservation, after I used the card key to return the vehicle. The “supervisor” John stated aggressively with “I guess you know how Maven works and how we do things” and ultimately hung the phone?! I was informed that he was only customer service, there was nothing he could do anyway and expect an email in 5 days.
To date not one email has been received by Maven and the charge is still there. Exactly how do I combat losing the card key when I clearly used it to leave and enter the building? So, I didn’t lose it, I returned the vehicle with no issue on my part and ended my reservation. Now I could call my bank to dispute the charge. But I’m a member who relies on Maven for transportation not its customer service and have an agreement with them so even If I win, my membership would be in jeopardy of being cancelled. This is my last attempt before they make me eat the charge. For $10 card key I didn’t lose!
I would have reported them to the BBB but they aren't listed.
To Whom It May concern:My apologies for the delayed response, we have reimbursed this Member of our service and provided her with a $promo code towards a future reservation. I believe this case is resolved
Over the last few months, I have spoken with over different representatives of Maven and was told several times that a refund had been requested (by Maven) these payments were made to MAVEN Lyft does not provide vehicles.Yet and still nothing has ever been doneMy calls were never returned by a supervisor (per one of the conversations)The dates and times stated in each call that the representative stated I will be notified or here from a representative or be reimbursed has never happened. So I don't believe that I will nowThis was just another blow off responseI will be filling in court
To Whom It May Concern:We encouraged Mr*** to join Maven Gig because we had no ability to provide a refund or credit without him being a direct customer to us - he was previously part of a program we had in place called Express Drive. Unfortunately, his driving record came back with a
DUI and suspended license. The timeframe for the restricted license will lift on June 27th this year. Mr *** is more than welcome to participate in our service and we will happily provide him the $credit we have agreed to at that time. If you have additional questions please let us know
I would accept the offer of $as long as it is in the form of cashier's or other paper check from the business. The proper mailing address to send the check to: *** *** *** *** *** ** *** / *** / ***
To Whom It May Concern:This Member has a delinquent account and has not paid what they owe us, therefore their account was suspended until they pay what they owe for use of our service.
To Whom It May Concern:While we empathize with the situation the Member of Express Drive is having, we provide the vehicles for Lyft drivers to use in this program. Beyond that the relationship is between the participant (driver/Member) and Lyft. We are not responsible for regular...
payment or maintenance reimbursements, however if this person would like us to help facilitate their reimbursement request through Lyft we are happy to help.
To Whom It May Concern:We provided a response to Mr. [redacted]'s Revdex.com case #12365803 about the same matter. Our position has not changed since we responded on September 18th, 2017. If there is any new information that can be shared please let us know.
We agree that this Member should not have been charged the fees for tolls during his reservation back on October 1st, 2017. We have refunded this Member's account and have provided a promo code for use of our service as a gesture of goodwill for his participation in our car-sharing...
program. Copy of the email sent to his email is below. We believe this case has been resolved amicably. [redacted],We apologize for the issues you encountered during reservation# [redacted] and our delayed response to address your concerns regarding a ticket charge.In our oversight to address your concerns we caused you to spend more of your personal time and energy seeking out assistance for our issue and for that we sincerely apologize.We have issued a reimbursement for $198.89. Depending on your financial institution it could take 5-7 business days before it’s reflected on your credit card account.We certainly understand your frustration with us, and we hope you will allow us an opportunity to make this right. As an apology please accept promo code, [redacted] for $290.00 off of your next reservation (equivalent to a 2 free day reservation in a vehicle valued up to $130/day). Promo is valid until April 22 @ 11:30PM. Kind Regards,[redacted]Maven Member Services
After reviewing this Member's letter and the well-documented background of his interactions with our Staff and the condition of the vehicle he had at one of our dealerships on June 9th (documented, extensive interior and exterior damage with no explanation) I'm inclined to offer $250 as...
reimbursement for inconveniences we caused.
To Whom It May Concern: We reached out to Ms. [redacted] via email on June 19th. The latest message from Maven was as follows below. Since the App clearly reflects usage for both the Denver and Los Angeles markets as roundtrip locations, and furthermore, the only way to reserve a vehicle...
is to select an end location within that market, there should have been no confusion about the type of service offering we have in market. In addition, all of our Member facing web materials, FAQs and Member Agreement materials explains the type of service we offer. We do not plan to take any additional action on this beyond what we have already done. In addition, Ms. [redacted] was and will continue to be an active Member of our service. Hi [redacted]: Thanks again for your patience. We’ve reactivated your Maven car-sharing account and the only expenses you have incurred are those you’ve already paid – meaning no outstanding balance due. So, you’re good to go with using our service again. In addition, I’m giving you a $20 promo code towards your next trip. Simply type in STARTMEUP in the in-App promo code section before July 31st. As a friendly reminder, if you visit our website (www.maven.com) you can see the cities where our service is offered and if there are any updates to the service (I.e. plans to add new wrinkles like one-way, etc.). If you have any additional questions or concerns please don’t hesitate to reach back to me. Best regards,Bob
Mr. [redacted] needs to agree to the proposed plan before we reinstate his Membership. It's that simple.
To Whom It May Concern:Our business provided [redacted] 3 days worth of usage credit for time she was without insurance to compensate her inability to use a vehicle we provided for the days she was without insurance coverage. In addition, we encouraged her to use those days credited to...
allow her to gain additional income and to adequately compensate from the lost opportunity she had. I'm happy to answer additional questions related to this if necessary.