Maverick Motorworks LLC

This is *** at Maverick Motorworks,I am writing to respond to the complaint *** from *** *** Here is what happened in my own words for your records. *** came by on a Friday and communicated he wanted us to replace his rear shocks on his late 1970's Alfa Romeo
sports car, which he was going to supply, and replace his rear sway bar bushings which is a separate job Before he dropped off the car, we let him know that this was a big job, the rear differential and rear suspension had to be removed out of the car in order to remove the old rear shocks We told him the job may take 2-days and cost in the realm of 500-labor (just for the shock labor) and with the addition of the sway bar bushings the entire job was most likely in the 700-range He signed our estimate and left us the car to start We also let him know he was dropping off the car on a Friday, and the shop was closed on the weekend, but we would do what we could do get him the car back as soon as we could *** came back to check on our progress on Friday, which we walked him through what we were doing in person showing him what we were doing on the lift Myself and two employees came in the next day (on our day off) to remove the rear diff and suspension which takes multiple people to do *** came again on Saturday to check on our progress again and we walked him through what we had gotten done. He asked about pricing again and we told him we were going to stick by our original quote that we gave him, even though we felt we under-quoted the job I had a technician come in on Sunday to finish the job, and I personally came in to help him *** came in again to check on our progress on Sunday, we informed him we were still working on the car We told him we anticipated the job would be done lateMonday and that we would contact him once the job was done*** was at our door at 9am Monday morning, right when we open demanding to get his car, even though we told him we would contact him once finished *** was very angry and disgruntled when he arrived and appeared that he may be on drugs He starting yelling and cursing at us as soon as we showed up to open the shop We suspect after the dealings with this customer that he may be mentally unstable and have underlying psychological issues. We gave him his bill and he immediately became irate and violent, kicking items in our shop, threatening us and throwing items at us screaming for us to take his money The entire neighborhood stopped to watch as *** caused a scene, cursing our business at the top of his lungs and calling us cheats. He said he was going to blackmail us and make our life miserable if we didn't lower his bill. We all stayed calm and gently asked him that if he wasn't happy with the price, we would be happy to remove a portion of his bill We asked him how much he wanted us to take off and he said he felt the labor of the shock replacement should be $500. We asked him why and he did not have a response. We lowered the shock labor from $to $just as he requested Even though there was a considerable amount of additional labor involved above and beyond what we originally quoted him for, we stuck to our original estimate and even went below it The sway bar links he had asked to install was a separate job above and beyond replacing the shocks ***'s car is also a hand-built italian sports car (similar to a ferrari) that is extremely delicate, timing consuming to work on and requires extreme care, expertise and special tools to work on There are also very few shops that will work on these cars because it such a specialty vehicle, parts are frequently not available, and the marque has not been produced in the US for almost years. That being said, after we told *** we would be happy to lower his bill, we asked if there was anything else we could do to make him feel better about the transaction, and he angrily said " Just charge my card so I can leave" We did not threaten *** or raise our voice to him, but when he became violent and aggressive, we informed him that if he didn't calm down, we would need to contact the police. *** became so worked up that we had to call down the owner of the property who informed *** that if he didn't cease his fit that he would need to get his lawyer involved This is when *** finally calmed down, asked to pay and left We have observed this customers yelp reviews after he badmouthed our business online and observed he seems to do this to many top rated businesses who did not seem to do anything wrong to him We would be happy to answer any additional questions regarding this repair and have gone above and beyond for this customer to do exactly what he asked, and were very clear with him throughout the entire transaction We did not force him to do anything and he dropped his car off at his own free will and we fulfilled his requests just as he had asked It is our standard policy, as is with every automotive repair shop that any work needs to be paid in full before releasing the vehicle. I have attached a copy of our service invoice so anyone can see exactly what we did for *** so there are not any discrepancies I can be contacted with any further questions, Thank you.***Owner-Maverick Motorworks***

This is [redacted] at Maverick Motorworks,I am writing to respond to the complaint [redacted] from [redacted]
Here is what happened in my own words for your records. [redacted] came by on a
"border-bottom-width: 1px; border-bottom-style: dashed; border-bottom-">Friday and communicated he wanted us to replace his rear shocks on his late 1970's Alfa Romeo sports car, which he was going to supply, and replace his rear sway bar bushings which is a separate job Before he dropped off the car, we let him know that this was a big job, the rear differential and rear suspension had to be removed out of the car in order to remove the old rear shocks We told him the job may take 2-days and cost in the realm of 500-labor (just for the shock labor) and with the addition of the sway bar bushings the entire job was most likely in the 700-range He signed our estimate and left us the car to start We also let him know he was dropping off the car on a Friday, and the shop was closed on the weekend, but we would do what we could do get him the car back as soon as we could [redacted] came back to check on our progress on Friday, which we walked him through what we were doing in person showing him what we were doing on the lift Myself and two employees came in the next day (on our day off) to remove the rear diff and suspension which takes multiple people to do [redacted] came again on Saturday to check on our progress again and we walked him through what we had gotten done. He asked about pricing again and we told him we were going to stick by our original quote that we gave him, even though we felt we under-quoted the job I had a technician come in on Sunday to finish the job, and I personally came in to help him [redacted] came in again to check on our progress on Sunday, we informed him we were still working on the car We told him we anticipated the job would be done lateMonday and that we would contact him once the job was done[redacted] was at our door at 9am Monday morning, right when we open demanding to get his car, even though we told him we would contact him once finished [redacted] was very angry and disgruntled when he arrived and appeared that he may be on drugs He starting yelling and cursing at us as soon as we showed up to open the shop We suspect after the dealings with this customer that he may be mentally unstable and have underlying psychological issues. We gave him his bill and he immediately became irate and violent, kicking items in our shop, threatening us and throwing items at us screaming for us to take his money The entire neighborhood stopped to watch as [redacted] caused a scene, cursing our business at the top of his lungs and calling us cheats. He said he was going to blackmail us and make our life miserable if we didn't lower his bill. We all stayed calm and gently asked him that if he wasn't happy with the price, we would be happy to remove a portion of his bill We asked him how much he wanted us to take off and he said he felt the labor of the shock replacement should be $500. We asked him why and he did not have a response. We lowered the shock labor from $to $just as he requested Even though there was a considerable amount of additional labor involved above and beyond what we originally quoted him for, we stuck to our original estimate and even went below it The sway bar links he had asked to install was a separate job above and beyond replacing the shocks [redacted]'s car is also a hand-built italian sports car (similar to a ferrari) that is extremely delicate, timing consuming to work on and requires extreme care, expertise and special tools to work on There are also very few shops that will work on these cars because it such a specialty vehicle, parts are frequently not available, and the marque has not been produced in the US for almost years. That being said, after we told [redacted] we would be happy to lower his bill, we asked if there was anything else we could do to make him feel better about the transaction, and he angrily said " Just charge my card so I can leave" We did not threaten [redacted] or raise our voice to him, but when he became violent and aggressive, we informed him that if he didn't calm down, we would need to contact the police. [redacted] became so worked up that we had to call down the owner of the property who informed [redacted] that if he didn't cease his fit that he would need to get his lawyer involved This is when [redacted] finally calmed down, asked to pay and left We have observed this customers yelp reviews after he badmouthed our business online and observed he seems to do this to many top rated businesses who did not seem to do anything wrong to him We would be happy to answer any additional questions regarding this repair and have gone above and beyond for this customer to do exactly what he asked, and were very clear with him throughout the entire transaction We did not force him to do anything and he dropped his car off at his own free will and we fulfilled his requests just as he had asked It is our standard policy, as is with every automotive repair shop that any work needs to be paid in full before releasing the vehicle. I have attached a copy of our service invoice so anyone can see exactly what we did for [redacted] so there are not any discrepancies I can be contacted with any further questions, Thank you[redacted]
Owner-Maverick Motorworks
[redacted]

Maverick Motorworks is a auto repair shop that you want to stay away from. After dealing with these "mechanics" I must warn all who consider chosing this location for auto repair work. I will recount my story and leave my response in the end.
I brought my car to this establishment some time in the first two weeks of November because of a problem with my car that I couldn't figure out. I had those who work at this establishment take a diagnosis on my car in order to figure out what was wrong with my car. After a day I heard back from a man named Mike. He told me that my timing belt had snapped and that that was the cause of the problem in my car. He gave me an estimate and told me if I would like to proceed with the repair. I told Mike that I would like for them to fix my car and that I would like to be kept updated about the status of my car. Two business days pass and I hear nothing from Mike. At this point this is where my experience with these people feel apart. I called on the third business day to check on my car and how they were progressing. Mike responded by telling me that they were facing problems, new problems had arisen with my car, and that my car would take longer to fix. To my surprise I asked what was wrong because Mike had told me on the first call that the car would be done by the latest weeks end and that he would keep me posted on the status of my car. Mike told me that the motor mounts to my car were ripped and that they are struggling with lifting the engine to get to the timing belt. Because I know complications can arise, I told Mike that I understood what he was telling me. I told him to keep working on the car and keep me posted on any new complications. The next business day passes and I have heard nothing from Mike. I call the next business day, which is the last business day of the week and ask Mike about the status of my car. Here is where I really became frustrated with these people. I called Mike asking about my car. He tells me that its not going to get done that day, it is far from getting done, and that now my radiator is leaking. This really upset my because he told me that my car would be done by no later than weeks end, it was now over a week since they had my car, and it was the second time he failed to follow my request and call me if something came up for my car. At this point I believed that they were trying to scam me by keeping my car and charging me for things that they were making up. This is when I told mike that I wanted to know how much it would cost to get my car back to take it to another place to fix. He told me that it would cost half the price of getting it fixed right after complaining to me that I was making a foolish decision, and how hard the job was. He later told me that the car was 50-60% done and that turning back now would be foolish. After hearing this I became even more suspicious of these people because my car had been there for over a week. I told Mike how my car could be 50-60% done when they have had plenty of time to work on it. He responded by saying that this was a 40-50 hour job and that it was really tough. Aggravated by such sloppy workmanship I told Mike I wanted my car by the next business day which was the start of a new week. He responded by simply complaint to me how hard the job was and that it wouldn't get it back until after thanksgiving. I ended the conversation then and went by the shop the start of the new business week. I came in the shop and talked with Mike about my car. Upon seeing me he again began to complain to me how hard the job was and how long it takes to do it. After hearing so much complaining from a so called professional I told him sternly that I wanted my car that day and no later. Back and forth conversation insinuated after my remark. It was only after speaking with my father did he stop complaining and agreed to have my car no later than Wednesday. Tuesday night came around and I received a call from my father telling me that my car was ready. I decided to go the next day to get my car since it was already late. I stopped by the shop the next day and had Mike show me the car. He showed me that the engine moved a lot because of the broken motor mounts. I paid after seeing the car and left promptly.
What really angered me about this place is the lack of professionalism. They had ample time to work on my car and didn't give it back until over a week later. If they were truly professionals they would have been able to do it sooner than a week as other mechanics in the area, as I later found out through the Revdex.com. Mike could not follow basic directions and call me when problems arose with my car. Mike could not tell the truth with me and had to keep making up stories in order to cover up the lack of work and foolish him and his crew have. My car didn't have motor mount problems when I took it in and now it does. This place is, forgive me for my language, garbage. Stray form this place!