Maverick Painting

I can only respond by stating facts ~ My contract stated all payments be made by check On August 27th [redacted] sent an email that said "Ok, sending a check to the Cardiff address" (See Copy of email) All tenants paid by check expect for [redacted] The HOA representative did indeed state that she was embarrassed by [redacted] behavior, [redacted] was never present during the painting of the property and her complaint had no basis(see attacthed email from [redacted] The Project was completed prior to [redacted] withholding payment Therefore [redacted] did not need to make [redacted] payment to get the job finishedI painted [redacted] door and window in good faith assuming she would payWhen she didn't pay I sent an email asking where the payment was, she said she took it upon herself to pay electronically, disregarding her original email stating that she would mail the check I can't change that this client has a person issue with meShe is not asking for any type of reasonable way to resolve the matter and has made no recommendations that she will be satisfied with, therefore the complaint should be dismissed

Maverick Painting was contracted by *** HOA to paint her apartment buildingPer the signed contract, all payments were to be made by check only*** and several of her neighbors added their security doors to be painted*** neighbors all paid for the
additional expense by check as agreed upon by the contract without issues*** emailed me stating that she was out of town and wanted to know how she could send me paymentI responded by stating she could mail me a checkDays later she sent an electronic paymentI contacted her and asked her to make the payment by mailing a check, she refused
The HOA representative *** personally paid for her *** security door and *** agreed to reimburse her*** stated " I am rather embarrassed by this owner's responses Also the fact is
that she was never here the entire time your work was progressing, so
has no basis for complaint." The HOA representative who paid us for *** is currently writing a rebuttal to ***s claimsI will forward that letter as soon as it is received
Please see the attached copy of the contract which states form of payment agreed upon, as well as copies of the emails between *** and I which explain method of payment and request payment by check only
*** certainly didn't have a problem with my customer service or business practices when I waived the remaining balance of $(see attached email correspondence)
My contract and the emails were very clearMaverick painting made all the residents at this apartment community aware of our payment methodNo other residents had a problem with making the payment*** was the only one. Additionally, *** was reminded of the check requirement via email. I am asking the Revdex.com to remove this complaint since there is nothing to warrant a dispute.*** ***
Maverick Painting

I can only respond by stating facts
~
My contract stated all payments be made by check
On August 27th [redacted] sent an email that said "Ok,
sending a check to the Cardiff address" (See Copy of email)
All tenants paid by check expect for [redacted]
The HOA representative did indeed state that she was
embarrassed by [redacted] behavior, [redacted] was never present during the
painting of the property and her complaint had no basis. (see attacthed
email from [redacted]
The Project was completed prior to [redacted] withholding payment.
Therefore [redacted] did not need to make [redacted] payment to get the job
finished. I painted [redacted] door and window in good faith assuming she
would pay. When she didn't pay I sent an email asking where the payment
was, she said she took it upon herself to pay electronically, disregarding
her original email stating that she would mail the check.
 I can't change that this client has a person
issue with me. She is not asking for any type of reasonable way to resolve
the matter and has made no recommendations that she will be satisfied
with, therefore the complaint should be dismissed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Although the project is done and the issue of payment is resolved the owner of Maverick Painting is leaving out critical details. When I sent him a bank transfer he sent an email asking if I could send him a paper check. I travel for work and am rarely home. When I told him it would be difficult to get him a paper check in a timely manner he was very abrasive. He then informed me that I could pay with credit card but there was a fee associated for credit card payments. I informed him that it was illegal in the state of California to charge a customer a fee for using a credit card. I offered to send him the statute but perhaps he was already aware of this as he never responded to my offer. Based upon our interaction and his threats to remove the paint off of my door I told him I would be filing a complaint. 
 
At this point in time my neighbor contacted me asking me if she could make payment to Maverick Painting on my behalf and I reimburse her. I told her that would be fine. The way [redacted] describes it is as if my neighbor was forced to do this. After I filed the complaint I received an email from [redacted] saying "I will go ahead and waive your $60 balance as a good gesture". I speculate that was so he could say on record that he was such a great guy. Of course I accepted the "gesture" but it does not excuse his unprofessional behavior.   
I had the opportunity to email with my neighbor - the one that [redacted] is claiming sided with him. She said "unfortunately he can say whatever he wants" alluding to the fact that she made no such statement to him. She also said that the reason she offered to make payment for me was so that she could get the project completed. 
 
The project is now complete and the payment issue is resolved. [redacted] requested that this complaint be removed but I am requesting that it stays. Consumers have the right to know what type of business and person they are going to be working with before they decide to contract with them.
Regards,
[redacted]

Review: My condo complex contracted with Maverick Painting to paint our building. Since they were already on site I contracted with Maverick Painting to paint my screen door. I sent them a bank payment one week ago. I received an email from the owner today asking me for payment. I told him that he should have received an email from my bank with the electronic payment. He emailed me back saying he received it but that he does not except electronic payments. He never told me that he did not except electronic payments. He threatened to take the paint off my door because I have not sent him funds. I responded saying that I had in fact sent him funds and all he had to do was except the funds. He then told me that he could except a credit card payment but would charge me a fee for excepting credit cards. There is a statute in the state of California which prohibits a fee being passed on to a consumer. I explained this to him. Because I travel for work I am not able to get him a paper check immediately. I am now having to ask my neighbor to make a payment for me and I will pay her back. I am now concerned that he will take the paint off my door which will leave the door in worse condition than before he began. This company which is getting paid several thousand dollars to do our building's paint job clearly has poor customer service and shoddy business practices.Desired Settlement: I would like [redacted]o realize that payment has been sent to him. I am now going to cancel the payment since my neighbor will be giving him payment directly. I would like him to realize that he has incredibly poor customer service skills and to acknowledge that he could've handled the situation much better

Business

Response:

Maverick Painting was contracted by [redacted] HOA to paint her apartment building. Per the signed contract, all payments were to be made by check only. [redacted] and several of her neighbors added their security doors to be painted. [redacted] neighbors all paid for the additional expense by check as agreed upon by the contract without issues. [redacted] emailed me stating that she was out of town and wanted to know how she could send me payment. I responded by stating she could mail me a check. Days later she sent an electronic payment. I contacted her and asked her to make the payment by mailing a check, she refused.

The HOA representative [redacted] personally paid for her [redacted] security door and [redacted] agreed to reimburse her. [redacted] stated " I am rather embarrassed by this owner's responses. Also the fact is

that she was never here the entire time your work was progressing, so

has no basis for complaint." The HOA representative who paid us for [redacted] is currently writing a rebuttal to [redacted]s claims. I will forward that letter as soon as it is received.

Please see the attached copy of the contract which states form of payment agreed upon, as well as copies of the emails between [redacted] and I which explain method of payment and request payment by check only.

[redacted] certainly didn't have a problem with my customer service or business practices when I waived the remaining balance of $60. (see attached email correspondence)

My contract and the emails were very clear. Maverick painting made all the residents at this apartment community aware of our payment method. No other residents had a problem with making the payment. [redacted] was the only one. Additionally, [redacted] was reminded of the check requirement via email. I am asking the Revdex.com to remove this complaint since there is nothing to warrant a dispute.

Maverick Painting

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Although the project is done and the issue of payment is resolved the owner of Maverick Painting is leaving out critical details. When I sent him a bank transfer he sent an email asking if I could send him a paper check. I travel for work and am rarely home. When I told him it would be difficult to get him a paper check in a timely manner he was very abrasive. He then informed me that I could pay with credit card but there was a fee associated for credit card payments. I informed him that it was illegal in the state of California to charge a customer a fee for using a credit card. I offered to send him the statute but perhaps he was already aware of this as he never responded to my offer. Based upon our interaction and his threats to remove the paint off of my door I told him I would be filing a complaint.

Review: Contracted Maverick Painting to redo, among others, the epoxy floors in our warehouse. The epoxy did not take properly: sealant is peeling off, half of the warehouse floors are still not dry (one month later), we are noticing lots of discolored areas as well as areas that have not been sealed at all. The contractor denies and refutes any wrong doing. We tried to come up with an amicable resolution but to no avail.Desired Settlement: Seeking for full refund and compensation to have floors redone or full rework of floors (that will entail emptying the entire warehouse without causing any business disruption for our company, i.e. loss of income.

Business

Response:

I was contracted to cover over an existing epoxy coating in this warehouse. Because of the condition of the original epoxy (discoloration, grease stains, rust, uneven surface and chipped areas) I recommended the entire floor be stripped to the concrete to insure an optimal surface. The client declined this option in spite of my warnings that applying another coat to the flawed surface may result in product failure. I have included submitted photographs of the floors original condition.

In my original proposal I stated

“Apply epoxy coating to damaged areas in warehouse floor (try to match color the best we can) might not be perfect.”

Per our Proposal and contract Maverick Painting did the following

Sand and prep warehouse floor surface to remove any loose or flaking chips of previous coating

Apply a muriatic/water solution to surface to etch previous coating

Apply a baking soda/water solution to neutralize the acid etching

Power wash entire surface to remove any leftover residue from the previous steps

Apply first coat of Engard 400 FD series self priming epoxy to floor - must cure 24 hours (color?)

Apply second coat of Engard 400 FD series self priming epoxy to floor - must cure 24 hours (color?) - After 2 coats thickness is 10 mil

When floor has cured for 24 hours I suggest we put an industrial strength clear coat with an anti slip additive mixed in just for added protection (satin) - 3 mil thickness

I have attached photos of the preparation and application process as well as the finished result. At the time I completed the work (prior to the client moving in) there were no issues or imperfections noticed. I walked the warehouse with the client. We all inspected the floors on our hands and knees and walked around the floor in our socks to find any areas that may have been still damp. Neither I nor the client was able to find any areas that needed repair.

The client then moved in equipment weighing thousands of pounds using a fork lift.

After they moved the equipment, they sent photos of peeling epoxy. On June 6th, June 17th and July 2nd I sent emails trying to set a date to inspect and repair the floors. Each time I was told they were unavailable to meet with me.

This client has not given me a chance to even see the warehouse let alone make any repairs. I have not been given to opportunity to resolve this issue after repeated attempts. I would be more than willing to make repairs that were caused by product failure. However, I am not liable for damage caused by placing heavy equipment and driving a fork lift on the floor before it was able to properly cure. My contract states

Four-Year Limited Warranty

§ Maverick Painting warrants labor and material for a period of four (4) years. If paint failure appears, we will supply labor and materials to correct the condition without cost. This warranty is in lieu of all other warranties, expressed or implied. Our responsibility is limited to correcting the condition as indicated above.

§ This warranty excludes, and in no event will Maverick Painting be responsible for consequential or incidental damages caused by accident or abuse, temperature changes, settlement or moisture; i.e., cracks caused by expansion and/or contraction. Cracks will be properly prepared as indicated at time of job, but will not be covered under this warranty.

I am asking that the client allow me access to the warehouse to determine the next steps to make repairs. This client has ignored all of my phone calls and emails.

Sincerely,

Maverick Painting

Owner

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I do not agree with the comments made by Maverick Painting.

See attachments - Copy of Contract and some correspondence.

Maverick Painting was never denied access, we just cannot accept to be taken for complete is. We do not claim to be epoxy experts but the obvious cannot be denied. The work was not done properly and the EPOXY did not take properly over half of the warehouse floors. We are not talking about mere discoloration. We were willing to cooperate but in view of the systematic denial of any existing problems and or wrong doing (we have been accused of sabotaging the floors with our forklift...), we have decided to seek assistance through the Revdex.com.

We were never proposed to have the floors completely stripped, nor did we deny this option that has never been an option. We demanded for the best. The only proposal received is the one attached. If prior correspondence is requested it can be furnished upon request.

Mr. [redacted] may schedule another visit to inspect the floors that he has already inspected prior to our moving in and at our request. Indeed no walk through has ever been done. No sign off either. Mr. [redacted] has yet to complete the work that he has been contracted and paid for.

I am requesting that the scheduling be done in writing with no less than 3 possible days/times should that still be needed.

Regards,

Business

Response:

After numerous attempts to schedule an inspection, I have not heard from this client since July, 2nd. I have requested they contact me directly the plan a day to meet with no response.

Business

Response:

This client refuses to allow me on the property to inspect the flooring. I am asking the Revdex.com to close this case due to the lack of cooperation from the client. Please see attached file for documentation of communication.

Business

Response:

I sugessted 6 dates and times to the client ~

July 5th

Review: I purchased a silent auction item at a charity event for which Maverick Painting offered to paint a room free of charge. I contacted [redacted] at Maverick Painting late July 2013 and told him we were the winners of the basket and would like him to paint one of our rooms. He stated he was busy and that he would need to send someone out to review the room and make sure it fit into the agreement of the "free room", etc. I told [redacted] no problem. We proceeded, with Jamie's approval, to purchase paint for the painting. I have tried calling his number many times (over 10 times). Each time I get a recording stating it is [redacted] from Maverick Painting (so I know it is the correct number), and I leave a message with my name and phone number. Recently I left a message stating I was going to have to escalate this issue to Yelp, Revdex.com, others - to try to get some traction. I asked for a call back within 24 hours and did not receive one. At this time the "coupon's" expiration date has passed and I'm feeling I'm left holding paint without a "free room" being completed. I would like some help to resolve this issue. NOTE: I even called the Sherwin-Williams store where he purchases the majority of his paint - and they said he was still an active business, contractor, and had been in recently - therefore I know he did not fall on hard times and/or illness. He is simply ignoring me - hoping I will go away.Desired Settlement: I would like for a room to be painted as stipulated in the agreement.

Business

Response:

[redacted] paid $60 to a school charity auction to receive painting services by Maverick Painting. I have spoken to this client. We have been unable to set a definitive time to paint his room. I have never given him an estimate, I have never been to his home, I have never prepared a contract for services with Mr. [redacted].