Initial Business Response / [redacted] (1000, 6, 2015/11/08) */ We understand this tenant's frustration, but a few points should be clarified: 1) This time of year, and conversely, the late spring, are some of the most difficult times to maintain heat to exact specificationsThis apartment is heated by a hot water boiler system, which is on an external thermostat going outsideMornings may start off at degrees, but when we get up to by mid afternoon, the system has a hard time deciding if heat levels need to be maintained or notThe result is less heat than is usually desired In the spring, tenants often complain about their apartments being too warm for the exact same reason 2) This particular owner has sent a handyman familiar with the building to the apartment to explore any possible malfunctions, and the issue appears to be resolved
Complaint: [redacted] I am rejecting this response because: my major complaints have not been addressed by the businessHow can you charge a cleaning fee when the home wasn’t cleaned properly prior to our move in? We left the home in far better condition than we received itAdditionally the dishwasher issue still has not been addressed or resolvedif Mike wants to settle this complaint I would think that these issues are the heart of the matterThe additional issues remaining should be addressed as well, but the cleaning issue and the dishwasher are the most egregious Sincerely, [redacted] ***
This repair issue in question has already been handled, and tenant has agreed the repairs were satisfactoryMavi Unlimited is not willing to offer any additional compensation, apologizes for the frustration any issues caused these tenants, and considers the matter properly handled at this point
To be clear, this is an old apartment complex, with maintenance issues that are to be expected in a complex this old***, our staff, or anyone else associated with this property does not specifically try to allow unrepaired issues to remain unfixed, nor do we ignore maintenance issues as they come upSpecifically on his non-working radiators, we have tried on numerous occasions to schedule with [redacted] to address his broken radiatorsHe refuses to allow vendors to access unless he is home, otherwise we could just give a key to the vendor and start working on the problemHe also does not return our vendor's calls when they leave him messages (according to our HVAC vendors)If we are not allowed to hand out a key to a vendor, but the vendor also cannot get a call back, I am unclear how we are supposed to access his unitWe are hoping to resolve ***'s issues as soon as possible, but we are being made to jump through unnecessary hoops on schedulingAdditionally, it should be made clear that [redacted] Unlimited does not own this building at [redacted] , and every maintenance request, and subsequent repair needs to be approved by the actual property ownerWe are not in a position to authorize any and all repairs as we see fit....we are here to help facilitate repair, to the best of our ability, but we do not have the authority to circumvent the property owner, etc
I'm willing to discuss a price to please [redacted] alleged issuesWhile our records indicate his move in, over years ago, was satisfactory, if he feels he is owed money, I'm willing to discuss an appropriate price to put this issue to bedThe dishwasher, I've asked for proof, or a receipt a few times now, and have yet to receive one, but we can lump that together in an amount as well I supposeLet's discuss a number, and as long as [redacted] agrees to stop pursuing additional action, and agrees to avoid giving any sort of negative online review, I'm willing to negotiateI believe my last response suggested an initial amount of $(don't remember, can't see my most recent response in this format)? Does [redacted] accept that amount? If not, what amount is he coming back to me with?
Initial Business Response / [redacted] (1000, 6, 2015/11/08) */ We understand this tenant's frustration, but a few points should be clarified: 1) This time of year, and conversely, the late spring, are some of the most difficult times to maintain heat to exact specificationsThis apartment is heated by a hot water boiler system, which is on an external thermostat going outsideMornings may start off at degrees, but when we get up to by mid afternoon, the system has a hard time deciding if heat levels need to be maintained or notThe result is less heat than is usually desired In the spring, tenants often complain about their apartments being too warm for the exact same reason 2) This particular owner has sent a handyman familiar with the building to the apartment to explore any possible malfunctions, and the issue appears to be resolved
Complaint: [redacted] I am rejecting this response because: my major complaints have not been addressed by the businessHow can you charge a cleaning fee when the home wasn’t cleaned properly prior to our move in? We left the home in far better condition than we received itAdditionally the dishwasher issue still has not been addressed or resolvedif Mike wants to settle this complaint I would think that these issues are the heart of the matterThe additional issues remaining should be addressed as well, but the cleaning issue and the dishwasher are the most egregious Sincerely, [redacted] ***
This repair issue in question has already been handled, and tenant has agreed the repairs were satisfactoryMavi Unlimited is not willing to offer any additional compensation, apologizes for the frustration any issues caused these tenants, and considers the matter properly handled at this point
To be clear, this is an old apartment complex, with maintenance issues that are to be expected in a complex this old***, our staff, or anyone else associated with this property does not specifically try to allow unrepaired issues to remain unfixed, nor do we ignore maintenance issues as they come upSpecifically on his non-working radiators, we have tried on numerous occasions to schedule with [redacted] to address his broken radiatorsHe refuses to allow vendors to access unless he is home, otherwise we could just give a key to the vendor and start working on the problemHe also does not return our vendor's calls when they leave him messages (according to our HVAC vendors)If we are not allowed to hand out a key to a vendor, but the vendor also cannot get a call back, I am unclear how we are supposed to access his unitWe are hoping to resolve ***'s issues as soon as possible, but we are being made to jump through unnecessary hoops on schedulingAdditionally, it should be made clear that [redacted] Unlimited does not own this building at [redacted] , and every maintenance request, and subsequent repair needs to be approved by the actual property ownerWe are not in a position to authorize any and all repairs as we see fit....we are here to help facilitate repair, to the best of our ability, but we do not have the authority to circumvent the property owner, etc
I'm willing to discuss a price to please [redacted] alleged issuesWhile our records indicate his move in, over years ago, was satisfactory, if he feels he is owed money, I'm willing to discuss an appropriate price to put this issue to bedThe dishwasher, I've asked for proof, or a receipt a few times now, and have yet to receive one, but we can lump that together in an amount as well I supposeLet's discuss a number, and as long as [redacted] agrees to stop pursuing additional action, and agrees to avoid giving any sort of negative online review, I'm willing to negotiateI believe my last response suggested an initial amount of $(don't remember, can't see my most recent response in this format)? Does [redacted] accept that amount? If not, what amount is he coming back to me with?