I received a shut off notice two weeks after I dropped my payment off at their 24/7 drive thru. I called and the guy who answered could only say "Well we didn't get it." So he told me they would call me back Monday after someone looked into it. It's now Wednesday, no phone call. I emailed them. Linda emailed me back asking for a better time frame.. I only knew what weekend and wasn't sure if it was Saturday or Sunday. Gave her the check number, description of the car, and even let her know it was the day part of their parking lot was blocked off with cones. No response. My husband said it was on Saturday so that narrowed the time down between 12-4:30. I went in to give them another check and tried talking to them to work it out but the guy at the counter only kept saying well this needs paid so unless you can prove you were here, it still needs paid. So because their drive thru system failed, I now have late fees and have to pay to cancel my original check. Worst customer service I ever experienced. Customers shouldn't have to pay for a company's mistake. They said they could check the tapes if I knew the day. Gave them the day and a time frame, then he changed his wording and said I needed the exact time. Very disappointed in how they handled it. Especially since it cost me and additional $45. They didn't even apologize their system was at fault. They just treated me like a liar.
I received a shut off notice two weeks after I dropped my payment off at their 24/7 drive thru. I called and the guy who answered could only say "Well we didn't get it." So he told me they would call me back Monday after someone looked into it. It's now Wednesday, no phone call. I emailed them. Linda emailed me back asking for a better time frame.. I only knew what weekend and wasn't sure if it was Saturday or Sunday. Gave her the check number, description of the car, and even let her know it was the day part of their parking lot was blocked off with cones. No response. My husband said it was on Saturday so that narrowed the time down between 12-4:30. I went in to give them another check and tried talking to them to work it out but the guy at the counter only kept saying well this needs paid so unless you can prove you were here, it still needs paid. So because their drive thru system failed, I now have late fees and have to pay to cancel my original check. Worst customer service I ever experienced. Customers shouldn't have to pay for a company's mistake. They said they could check the tapes if I knew the day. Gave them the day and a time frame, then he changed his wording and said I needed the exact time. Very disappointed in how they handled it. Especially since it cost me and additional $45. They didn't even apologize their system was at fault. They just treated me like a liar.