M.AWilliams Drain Cleaning, Plumbing and HVAC

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Complaint # [redacted] The facts enumerated below are submitted in response to [redacted] (General Manager M.AWilliams) letter of November 10, 2016: Mr [redacted] has no first hand knowledge of the service debacle of October 14, On October 14, 2015, "Technician" ____________, name is illegible on invoice, purportedly used a "snake" but found no blockage A "camera" he claimed showed a "belly" in the drain pipe He said, however, it should now be functional but could baagain because of the "belly" and his company provided "no warranty" in such situations The next day, October 15, 2015, less than hours after the service call, the drain system failed again My wife called MAWilliams and spoke with an unidentified female who said they would send out a technician between2:p.mand 4:p.mthat day Although she repeatedly reiterated "....no warranty...belly...", no one came and there was no explanation why On Friday, October 16, 2015, my wife called again and a female staff person went into a litany of "no warranty...belly" Shortly thereafter the "technician called and spoke with me He blabbed the litany of "no warranty...belly" repeatedly, not allowing me to complete a sentence I called him a "goddamn crook", the only "curse word" I spoke, contrary to Mr [redacted] claim The following week, I hired a reputable plumber who cleared the drain blockage with an "electric snake" and determined there was no "belly" in the drain pipeline and it has been working fine ever since - no problem A total refund of my $is obviously appropriate as I received no service and the "technician" lied I am, however, more interested in the records of the Revdex.com of Central Virginia cite the unethical, dishonest and indeed criminal actions of the M.AWilliams Company.I acknowledge and appreciate your attention to this matter[redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] I would like to add that I am accepting the offer with prejudice I have NOT waivered in my belief that MA Williams committed fraud