Max Hair Salon

We have been established in SD county for years & provide experienced & reputable stylistsWe take pride in our consultations with every client that sits in our chairAll stylists are trained this way by managementHowever, sometimes a client does not know how to articulate exactly what they want and/or change their mind when they see the finished result This is what happened n this scenario.On 7/10/the client called that morning for appts & was put with stylistsClients showed up hour late wanting appts instead of 2, & yet we accommodated the third with highlightsClient mentioned she had been to numerous salons for this service Client has a substantial amount of hair with previous color & regrowth The hour appt & that included a 20-minute consultation, going back & forth with different photos & client finally decided on a chocolate brown base, melting into a caramel sunlight balayageThe was a 2-stepprocess: A base was done first then pulled to the ends for an even foundationShampooed/dryedThen balayage stepThis stylist specializes in ombres/balayages & it is with great confidence along with other stylists' testimonials that the client did actually receive the look of the photo she chose during consultationHowever, towards the end of the application, she presented a photo with more dramatic results than the color she had initially requested.Color lightens within a couple weeks, so there is definitely a difference from the before & afterHowever, now that client sees it, she wants to go lighterAs the owner of this establishment, I explained all this to her & after minutes on the phone, told her the stylist would add lighter highlightsAt no charge, on the stylists' time I reassured her that sometimes clients decide they want to go lighter after they see the finished results & that's not a problem for the stylist to do I also mentioned to her that she needed to put her personal feelings aside re: the stylist because she was taking it to a personal level & that was unfair The client committed to an appt so we set aside the afternoon for that appt, but she never showed up, called or cancelled Instead when I called to see if she was running late, she acted surprised & said "there is something coming in the mail to you from Revdex.com."This is a service industry, we provided the service desired for this client We believe that consultation is everything & that if a client is unhappy, it's usually because there was a miscommunication or a change of mind We honor our work & our craft & would love the opportunity to give this client what she decided she wanted towards the end of her application Being that a service is based on time, & balayage is an intricate process, there was no time to change the outcome to the clients' new desires that same day The client was never "intimidated" at time of pay as she states, & there were other clients & stylists that were present to this The friends left happy & one has been a loyal client for years.As a stylist, salon owner, & woman, I know that we change our minds sometimes when it comes to what we want This is completely understandable, but to try to get a refund on a service that was performed & the first desired outcome from consultation achieved isn't fair Since hair lightens, the client's hair is definitely lighter today than at the time of service, but my stylist wants to put the lighter pieces in this client's hair that she decided she wanted post-consultation To continue to change your mind & put the blame on someone else isn't fair for all the work completed

This issue has been drawn out & unfortunately both parties remain in disagreement We are a busy successful salon & unfortunately could not make this client happyIronically after the fact, she knows exactly what she wants along with photos yet we have testimonials from other stylists & manager that was in fact there till closing to prove otherwiseHer response is full of holes & lies & we have too many satisfied clients to address, so this negativity is just not worth it & choose not to make time for it any further.That being said, client needs to contact owner at [redacted] to meet & sign agreement that in receiving payment she is accepting resolution in this matter & that both sides are agreeing to disagreeHowever, if there is any attention of continued negativity, spoken or published from client after this resolution, salon's attornies are prepared to serve client with a Slander Lawsuit [redacted]

We have been established in SD county for years
& provide experienced & reputable stylistsWe take pride in our consultations with every client that sits in our chairAll stylists are trained this way by managementHowever, sometimes a client does not know how to articulate exactly what they want and/or change their mind when they see the finished result. This is what happened n this scenario.On 7/10/the client called that morning for appts & was put with stylistsClients showed up hour late wanting appts instead of 2, & yet we accommodated the third with highlightsClient mentioned she had been to numerous salons for this service. Client has a substantial amount of hair with previous color & regrowth. The hour appt & that included a 20-minute consultation, going back & forth with different photos & client finally decided on a chocolate brown base, melting into a caramel sunlight balayageThe was a 2-stepprocess: A base was done first then pulled to the ends for an even foundationShampooed/dryedThen balayage stepThis stylist specializes in ombres/balayages & it is with great confidence along with other stylists' testimonials that the client did actually receive the look of the photo she chose during consultationHowever, towards the end of the application, she presented a photo with more dramatic results than the color she had initially requestedColor lightens within a couple weeks, so there is definitely a difference from the before & afterHowever, now that client sees it, she wants to go lighterAs the owner of this establishment, I explained all this to her & after minutes on the phone, told her the stylist would add lighter highlightsAt no charge, on the stylists' time. I reassured her that sometimes clients decide they want to go lighter after they see the finished results & that's not a problem for the stylist to do. I also mentioned to her that she needed to put her personal feelings aside re: the stylist because she was taking it to a personal level & that was unfair. The client committed to an appt so we set aside the afternoon for that appt, but she never showed up, called or cancelled. Instead when I called to see if she was running late, she acted surprised & said "there is something coming in the mail to you from Revdex.com."
This is a service industry, we provided the service desired for this client. We believe that consultation is everything & that if a client is unhappy, it's usually because there was a miscommunication or a change of mind. We honor our work & our craft & would love the opportunity to give this client what she decided she wanted towards the end of her application Being that a service is based on time, & balayage is an intricate process, there was no time to change the outcome to the clients' new desires that same day. The client was never "intimidated" at time of pay as she states, & there were other clients & stylists that were present to this. The friends left happy & one has been a loyal client for yearsAs a stylist, salon owner, & woman, I know that we change our minds sometimes when it comes to what we want. This is completely understandable, but to try to get a refund on a service that was performed & the first desired outcome from consultation achieved isn't fair. Since hair lightens, the client's hair is definitely lighter today than at the time of service, but my stylist wants to put the lighter pieces in this client's hair that she decided she wanted post-consultation. To continue to change your mind & put the blame on someone else isn't fair for all the work completed

We have been established in SD county for years & provide experienced & reputable stylistsWe take pride in our consultations with every client that sits in our chairAll stylists are trained this way by managementHowever, sometimes a client does not know how to articulate
exactly what they want and/or change their mind when they see the finished result. This is what happened n this scenario.On 7/10/the client called that morning for appts & was put with stylistsClients showed up hour late wanting appts instead of 2, & yet we accommodated the third with highlightsClient mentioned she had been to numerous salons for this service. Client has a substantial amount of hair with previous color & regrowth. The hour appt & that included a 20-minute consultation, going back & forth with different photos & client finally decided on a chocolate brown base, melting into a caramel sunlight balayageThe was a 2-stepprocess: A base was done first then pulled to the ends for an even foundationShampooed/dryedThen balayage stepThis stylist specializes in ombres/balayages & it is with great confidence along with other stylists' testimonials that the client did actually receive the look of the photo she chose during consultationHowever, towards the end of the application, she presented a photo with more dramatic results than the color she had initially requested.Color lightens within a couple weeks, so there is definitely a difference from the before & afterHowever, now that client sees it, she wants to go lighterAs the owner of this establishment, I explained all this to her & after minutes on the phone, told her the stylist would add lighter highlightsAt no charge, on the stylists' time. I reassured her that sometimes clients decide they want to go lighter after they see the finished results & that's not a problem for the stylist to do. I also mentioned to her that she needed to put her personal feelings aside re: the stylist because she was taking it to a personal level & that was unfair. The client committed to an appt so we set aside the afternoon for that appt, but she never showed up, called or cancelled. Instead when I called to see if she was running late, she acted surprised & said "there is something coming in the mail to you from Revdex.com."This is a service industry, we provided the service desired for this client. We believe that consultation is everything & that if a client is unhappy, it's usually because there was a miscommunication or a change of mind. We honor our work & our craft & would love the opportunity to give this client what she decided she wanted towards the end of her application Being that a service is based on time, & balayage is an intricate process, there was no time to change the outcome to the clients' new desires that same day. The client was never "intimidated" at time of pay as she states, & there were other clients & stylists that were present to this. The friends left happy & one has been a loyal client for years.As a stylist, salon owner, & woman, I know that we change our minds sometimes when it comes to what we want. This is completely understandable, but to try to get a refund on a service that was performed & the first desired outcome from consultation achieved isn't fair. Since hair lightens, the client's hair is definitely lighter today than at the time of service, but my stylist wants to put the lighter pieces in this client's hair that she decided she wanted post-consultation. To continue to change your mind & put the blame on someone else isn't fair for all the work completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To whom it may concern, I am writing this letter in response to the letter submitted by Max Hair Salon concerning the investigation of my case. To begin, I would like to clarify the fact that I had two photos for the stylist. I have attached them to this form. I was very specific as to what I wanted and made no suggestion for any other style than the two photos I provided. The stylist assured me that she could perform the work I requested. By the end of the session, it was clear that she could not. I have attached the photo of my hair after my appointment so that you can compare what I received versus what I requested. I was intimidated into paying for this service at the end of my appointment by hair stylist Courtney. I told the hairstylist that this what not what I requested, and it was unfair to pay for a service that was poorly done her response was that she spent 5 hours of her time on my hair and that there was no way that I was leaving without payment. I was unhappy with the service and voiced my hair concerns, but was ultimately ignored. I paid because I felt pressured by the stylist and didn't know what else to do. The manager was present during the first 3 hours of my appointment meanwhile working on her own client and happened to questioned [redacted] faintly about what was being done for my visit with no further concern. Just so happened that the manager had left for the day by the time my appointment was done leaving me alone without any other way than to face the situation alone and no higher representative around. The following day on July 11, 2015, I called the establishment, and asked to speak to the owner about my hair experience. I have attached a screenshot from my phone to show my phone call to the Max hair salon. During the conversation, I requested a refund from the owner for what I believe was insufficient service.  Immediately, I was turned down. She exclaimed that she spoke to [redacted] about the situation and said a refund was not possible because of the fact that [redacted] worked on my hair and therefore service was completed, despite it not being what I requested. The manager  kept insisting [redacted] is the best at performing balayage and that she has never received any complaints for her work and that salon has been in business for more than 30 years. When I asked what my alternative solutions were, her response was that I could come back in for another hair appointment with the exact same stylist and scheduled one for Friday, July 18. Disappointed, but with no other alternatives, I agreed. Two days later July 13, after giving it some thought, I called Max Hair Salon to say that I did not feel comfortable with having my hair worked on so soon with the damaged it endured by the same stylist but could not get in touch with the manager. On July 18, the manager called me back. I thought that she was contacting me because the Revdex.com potentially got in touch with her. When I asked if the Revdex.com had, her attitude immediately changed. She said she didn’t understand why I would make the decision to file a complaint without consulting it with her since I was already being offered an alternative in her opinion. In all honesty, I just want this situation to be resolved. I fully understand that mistakes happen and it is a possibility that [redacted] underestimated her ability to perform what I requested on my already color treated hair. I have been getting my hair done for 5 years by multiple salons, and never, have I ever been treated with the disrespect that this company has treated me with. I felt fully taken advantage of. I am a broke, college student. I do not have a job as I have had a broken leg for the past 7 months and have been unable to work. I saved up $190 to get my hair done for my birthday by this salon as it was recommended to me by my friend, a regular client of the salon. To my dismay, I did not receive even close to the style I asked for. My hair endured extreme damage in the process, and I don't have the money to fix it in the future. Even if I don't receive a refund, and with the trouble I have gone through, I don't expect to receive a refund. But if anything, I at least hope that my complaint will serve as reason to treat another client with more respect and opportunities than I was.
Regards,
[redacted]

This issue has been drawn out & unfortunately both parties remain in disagreement.  We are a busy successful salon & unfortunately could not make this client happy. Ironically after the fact, she knows exactly what she wants along with photos yet we have testimonials from other stylists & manager that was in fact there till closing to prove otherwise. Her response is full of holes & lies & we have too many satisfied clients to address, so this negativity is just not worth it & choose not to make time for it any further.That being said, client needs to contact owner at [redacted]  to meet & sign agreement  that in receiving payment she is accepting resolution in this matter & that both sides are agreeing to disagree. However, if there is any attention of continued negativity, spoken or published from client after this resolution, salon's attornies are prepared to serve client with a Slander Lawsuit. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To whom it may concern,
I am writing this letter in response to the letter submitted by Max Hair Salon concerning the investigation of my case. To begin, I would like to clarify the fact that I had two photos for the stylist. I have attached them to this form. I was very specific as to what I wanted and made no suggestion for any other style than the two photos I provided. The stylist assured me that she could perform the work I requested. By the end of the session, it was clear that she could not. I have attached the photo of my hair after my appointment so that you can compare what I received versus what I requested.
I was intimidated into paying for this service at the end of my appointment by hair stylist Courtney. I told the hairstylist that this what not what I requested, and it was unfair to pay for a service that was poorly done her response was that she spent 5 hours of her time on my hair and that there was no way that I was leaving without payment. I was unhappy with the service and voiced my hair concerns, but was ultimately ignored. I paid because I felt pressured by the stylist and didn't know what else to do. The manager was present during the first 3 hours of my appointment meanwhile working on her own client and happened to questioned [redacted] faintly about what was being done for my visit with no further concern. Just so happened that the manager had left for the day by the time my appointment was done leaving me alone without any other way than to face the situation alone and no higher representative around.
The following day on July 11, 2015, I called the establishment, and asked to speak to the owner about my hair experience. I have attached a screenshot from my phone to show my phone call to the Max hair salon. During the conversation, I requested a refund from the owner for what I believe was insufficient service.  Immediately, I was turned down. She exclaimed that she spoke to [redacted] about the situation and said a refund was not possible because of the fact that [redacted] worked on my hair and therefore service was completed, despite it not being what I requested. The manager  kept insisting [redacted] is the best at performing balayage and that she has never received any complaints for her work and that salon has been in business for more than 30 years. When I asked what my alternative solutions were, her response was that I could come back in for another hair appointment with the exact same stylist and scheduled one for Friday, July 18. Disappointed, but with no other alternatives, I agreed.
Two days later July 13, after giving it some thought, I called Max Hair Salon to say that I did not feel comfortable with having my hair worked on so soon with the damaged it endured by the same stylist but could not get in touch with the manager.
On July 18, the manager called me back. I thought that she was contacting me because the Revdex.com potentially got in touch with her. When I asked if the Revdex.com had, her attitude immediately changed. She said she didn’t understand why I would make the decision to file a complaint without consulting it with her since I was already being offered an alternative in her opinion.
In all honesty, I just want this situation to be resolved. I fully understand that mistakes happen and it is a possibility that [redacted] underestimated her ability to perform what I requested on my already color treated hair. I have been getting my hair done for 5 years by multiple salons, and never, have I ever been treated with the disrespect that this company has treated me with. I felt fully taken advantage of. I am a broke, college student. I do not have a job as I have had a broken leg for the past 7 months and have been unable to work. I saved up $190 to get my hair done for my birthday by this salon as it was recommended to me by my friend, a regular client of the salon. To my dismay, I did not receive even close to the style I asked for. My hair endured extreme damage in the process, and I don't have the money to fix it in the future. Even if I don't receive a refund, and with the trouble I have gone through, I don't expect to receive a refund. But if anything, I at least hope that my complaint will serve as reason to treat another client with more respect and opportunities than I was.
Regards,
[redacted]