Max Heating and Air Corp was dispatched on 07/12/at 6:pmWe scheduled with the customer for earliest appointment available which was on 07/14/After arriving at the customers home and diagnosing was completed we found that everything seemed to be running okWe did find that the unit was very dirty due to lack of maintenance from the home ownerThe Tech offered to clean the unit but was required to explain this was not covered through the warranty company and that there is a fee for this serviceThe home owner refused to pay for such serviceThe Tech at that time explained to the home owner how to properly clean the unit We are required to call in any repairs that needs to be done to the unit for authorizationsThe following morning the customer called in to the office yelling and screaming that her unit did not work and her husband cleaned the unitShe demanded that we come to her house immediately to fix her unitIt was explained to the customer that we could not come back out that dayShe needed to call her home warranty to let them know we needed another dispatchThis is the procedure for Home warranty customersThe customer was told the procedure and insisted that it was unacceptableNo-one from this company yelled at the customer although we did tell her if she was going to yell we would disconnect the call immediatelyShe insisted on telling us how we did not do our job properlyWe explained we are contracted through the home warranty company and that she did not call us on a retail level so everything needs to be called into the warranty company and if she was dis-sastified with us then she could request another companyThe customer was not pleased with that answer eitherWe have not heard from the customer since then so we assumed she was taken care of by another contractor We aim to please both the home owner and the home warranty company but we have a procedure that we are required to followWe are aware this does not please everyone We run a very busy schedule through out the summer months but we try to give everyone quality service in a timely mannerWe regret that this customer was dis-satisfied
Max Heating and Air was sent to my home by *** *** *** (***) to repair my furnaceThe furnace went out on Tuesday night in mid-February in KYI contacted (***) at 7:00AM on Wednesday morning, it was Thursday at 11:am before they got Max Heating & Air to my houseThe owner of Max Heating and Air was the tech that came to my residence, he diagnosed my problem as a bad blower motorTold me he would call it in to *** and would be back out the next day to complete the repairI talked to the lady at Max Heating and Air at 2:that afternoon and she confirmed that the tech would pick up the part at 8:the next morning and would be out to complete the repairOn Friday morning when I had not heard anything I call Max Heating and Air and was told by this same lady that my part was not in stock, had been ordered and that it would not be in until MondayI was not happy with this answer and called the owner; he was rather short with me and told me that he could do nothing about itI questioned him as to where he ordered the part from and he told me *** in LouisvilleHe told me that they had the part in the Lexington store but could not get it to the Louisville store until MondayI found it odd that it would take from Thursday to Monday to get a part minutes down the roadNot willing to put my family thru more days with no furnace I decided to call someone else to do the repairI had a technician at my home in less than hourshe diagnosed the problem as a bad control board, the blower was fineHe went and got the part and my furnace was working within hours after I decided to quit dealing with Max Heating and AirOf course I was out $for a repair that was covered by my *** home warranty but at least I had heat againAs the tech was installing the control board he mentioned that he had got the part from *** in Louisville, the same place that Max Heating and Air had told me they ordered my blower motorI had that tech call *** and ask about the availability of the blower motor, they had in stockSo not only did Max Heating and Air misdiagnose the problem with my HVAC the owner lied to me about having to order a part; the part was in stock all alongHad I waited until Monday, Max Heating and Air would have showed up, installed the blower motor and my furnace still would not have workedThe owner of this company does not perform proper diagnostics and is not truthful; I would not use this business
Max Heating and Air Corp was dispatched on 07/12/2016 at 6:04 pm. We scheduled with the customer for earliest appointment available which was on 07/14/2016. After arriving at the customers home and diagnosing...
was completed we found that everything seemed to be running ok. We did find that the unit was very dirty due to lack of maintenance from the home owner. The Tech offered to clean the unit but was required to explain this was not covered through the warranty company and that there is a fee for this service. The home owner refused to pay for such service. The Tech at that time explained to the home owner how to properly clean the unit. We are required to call in any repairs that needs to be done to the unit for authorizations. The following morning the customer called in to the office yelling and screaming that her unit did not work and her husband cleaned the unit. She demanded that we come to her house immediately to fix her unit. It was explained to the customer that we could not come back out that day. She needed to call her home warranty to let them know we needed another dispatch. This is the procedure for Home warranty customers. The customer was told the procedure and insisted that it was unacceptable. No-one from this company yelled at the customer although we did tell her if she was going to yell we would disconnect the call immediately. She insisted on telling us how we did not do our job properly. We explained we are contracted through the home warranty company and that she did not call us on a retail level so everything needs to be called into the warranty company and if she was dis-sastified with us then she could request another company. The customer was not pleased with that answer either. We have not heard from the customer since then so we assumed she was taken care of by another contractor. We aim to please both the home owner and the home warranty company but we have a procedure that we are required to follow. We are aware this does not please everyone. We run a very busy schedule through out the summer months but we try to give everyone quality service in a timely manner. We regret that this customer was dis-satisfied.
Max Heating and Air Corp was dispatched on 07/12/at 6:pmWe scheduled with the customer for earliest appointment available which was on 07/14/After arriving at the customers home and diagnosing was completed we found that everything seemed to be running okWe did find that the unit was very dirty due to lack of maintenance from the home ownerThe Tech offered to clean the unit but was required to explain this was not covered through the warranty company and that there is a fee for this serviceThe home owner refused to pay for such serviceThe Tech at that time explained to the home owner how to properly clean the unit We are required to call in any repairs that needs to be done to the unit for authorizationsThe following morning the customer called in to the office yelling and screaming that her unit did not work and her husband cleaned the unitShe demanded that we come to her house immediately to fix her unitIt was explained to the customer that we could not come back out that dayShe needed to call her home warranty to let them know we needed another dispatchThis is the procedure for Home warranty customersThe customer was told the procedure and insisted that it was unacceptableNo-one from this company yelled at the customer although we did tell her if she was going to yell we would disconnect the call immediatelyShe insisted on telling us how we did not do our job properlyWe explained we are contracted through the home warranty company and that she did not call us on a retail level so everything needs to be called into the warranty company and if she was dis-sastified with us then she could request another companyThe customer was not pleased with that answer eitherWe have not heard from the customer since then so we assumed she was taken care of by another contractor We aim to please both the home owner and the home warranty company but we have a procedure that we are required to followWe are aware this does not please everyone We run a very busy schedule through out the summer months but we try to give everyone quality service in a timely mannerWe regret that this customer was dis-satisfied
Max Heating and Air was sent to my home by *** *** *** (***) to repair my furnaceThe furnace went out on Tuesday night in mid-February in KYI contacted (***) at 7:00AM on Wednesday morning, it was Thursday at 11:am before they got Max Heating & Air to my houseThe owner of Max Heating and Air was the tech that came to my residence, he diagnosed my problem as a bad blower motorTold me he would call it in to *** and would be back out the next day to complete the repairI talked to the lady at Max Heating and Air at 2:that afternoon and she confirmed that the tech would pick up the part at 8:the next morning and would be out to complete the repairOn Friday morning when I had not heard anything I call Max Heating and Air and was told by this same lady that my part was not in stock, had been ordered and that it would not be in until MondayI was not happy with this answer and called the owner; he was rather short with me and told me that he could do nothing about itI questioned him as to where he ordered the part from and he told me *** in LouisvilleHe told me that they had the part in the Lexington store but could not get it to the Louisville store until MondayI found it odd that it would take from Thursday to Monday to get a part minutes down the roadNot willing to put my family thru more days with no furnace I decided to call someone else to do the repairI had a technician at my home in less than hourshe diagnosed the problem as a bad control board, the blower was fineHe went and got the part and my furnace was working within hours after I decided to quit dealing with Max Heating and AirOf course I was out $for a repair that was covered by my *** home warranty but at least I had heat againAs the tech was installing the control board he mentioned that he had got the part from *** in Louisville, the same place that Max Heating and Air had told me they ordered my blower motorI had that tech call *** and ask about the availability of the blower motor, they had in stockSo not only did Max Heating and Air misdiagnose the problem with my HVAC the owner lied to me about having to order a part; the part was in stock all alongHad I waited until Monday, Max Heating and Air would have showed up, installed the blower motor and my furnace still would not have workedThe owner of this company does not perform proper diagnostics and is not truthful; I would not use this business
Max Heating and Air Corp was dispatched on 07/12/2016 at 6:04 pm. We scheduled with the customer for earliest appointment available which was on 07/14/2016. After arriving at the customers home and diagnosing...
was completed we found that everything seemed to be running ok. We did find that the unit was very dirty due to lack of maintenance from the home owner. The Tech offered to clean the unit but was required to explain this was not covered through the warranty company and that there is a fee for this service. The home owner refused to pay for such service. The Tech at that time explained to the home owner how to properly clean the unit. We are required to call in any repairs that needs to be done to the unit for authorizations. The following morning the customer called in to the office yelling and screaming that her unit did not work and her husband cleaned the unit. She demanded that we come to her house immediately to fix her unit. It was explained to the customer that we could not come back out that day. She needed to call her home warranty to let them know we needed another dispatch. This is the procedure for Home warranty customers. The customer was told the procedure and insisted that it was unacceptable. No-one from this company yelled at the customer although we did tell her if she was going to yell we would disconnect the call immediately. She insisted on telling us how we did not do our job properly. We explained we are contracted through the home warranty company and that she did not call us on a retail level so everything needs to be called into the warranty company and if she was dis-sastified with us then she could request another company. The customer was not pleased with that answer either. We have not heard from the customer since then so we assumed she was taken care of by another contractor. We aim to please both the home owner and the home warranty company but we have a procedure that we are required to follow. We are aware this does not please everyone. We run a very busy schedule through out the summer months but we try to give everyone quality service in a timely manner. We regret that this customer was dis-satisfied.