Max Home LLC

Ben and josh was very polite on time called before arriving did great job I would refer them to friends family and others Thanks Ben and Josh great job

Ben and Josh was on time called when they was coming very polite did a great job Thanks Ben and Josh and Maxhome

Please find the response to Mrs [redacted] below We will continue to attempt to resolve this with the customer Sincerely, [redacted] Re: warranty request [redacted] < [redacted] @maxhome.us> 1:PM (minutes ago) to [redacted] Hi *** If you would like to return the section to our factory for repair, we would be happy to repair your frame Please let me know if you plan on shipping your piece so I can notify our receiving warehouse of a plan of action You will need to have the piece shipped to and from the following address at your cost for warranty repairMax Home, LLCMax Place Fulton, MS Please let me know if you have any questionsSincerely, [redacted] Max Home LLC 662- [redacted] On Thu, Jun 18, at 6:PM, [redacted] and [redacted] *** < [redacted] @gmail.com> wrote: Hi [redacted] Can you tell me what the next step is? Again we do not see how miracle seal on fabric voids warranty on framePlease let me know who else I can discuss this with Thank you, [redacted] ***Sent from my iPhone On Jun 10, 2015, at 9:AM, [redacted] < [redacted] @maxhome.us> wrote: Please find a copy of our warranty hang tag attached It does state: "This warrantydoes not apply tothe application of any chemical treatments." Most places do not inform you that applying the treatment will void your manufacturing warranty, even if you have it done before delivery to your home Again....I do apologize [redacted] Max Home LLC On Tue, Jun 9, at 5:PM, [redacted] and [redacted] *** < [redacted] @gmail.com> wrote: Also we didn't add miracle deal after our purchaseI am not even sure we asked for itIf we bought the furniture from an approved vendor, why would they put something on the furniture that would void the warranty? Please adviseThanks Sent from my iPhone On Jun 9, 2015, at 4:PM, [redacted] < [redacted] @maxhome.us> wrote: ***, The Miracle Seal voids our warranty I am so sorry You can contact them to see if they can help you....I'm unsure what all their warranty does pick up Ours specifically states that any chemical application will void our warranty I can send you a hard copy if you would like, or if you still have the hangtags from your original purchase, you can find it there Again....I do apologize [redacted] Max Home LLC On Tue, Jun 9, at 3:PM, [redacted] And [redacted] *** < [redacted] @gmail.com> wrote: Here they are I can try to remove the sticker and see if more info is belowPlease advise *** Sent from my iPad On Jun 9, 2015, at 3:PM, [redacted] < [redacted] @maxhome.us> wrote: ---------- Forwarded message ----------From: [redacted] and [redacted] *** < [redacted] @gmail.com>Date: Tue, Jun 9, at 1:PMSubject: Re: warranty requestTo: [redacted] < [redacted] @maxhome.us>Cc: [redacted] I will try to do it in the next few daysI am not sure what your am about the labelDo you have an Example? What does it look like? Thanks you for your time *** Sent from my iPhone On Jun 9, 2015, at 8:AM, [redacted] < [redacted] @maxhome.us> wrote: Good morning *** I do apologize for the delay Do you still have a copy of your sales receipt? Or could you possibly also send in a photo of the law label sewn into the decking under your seat cushions? Thank you [redacted] Max Home LLC---------- Forwarded message ----------From: [redacted] *** Date: Mon, Jun 8, at 4:PMSubject: FW: warranty requestTo: [redacted] @maxhome.usCc: [email protected] [redacted] , yes please start sending to her [redacted] Max Home LLC Phone/662- [redacted] Fax/662-862-From: [redacted] [mailto:[email protected]] Sent: Monday, June 08, 9:AMTo: [redacted] ***Subject: FW: warranty request Should I start forwarding pictures to [redacted] ? From: [redacted] and [redacted] [mailto: [redacted] @gmail.com] Sent: Monday, June 08, 7:AMTo: [redacted] Subject: Re: warranty request [redacted] sorry for the delayI did The best I could but I am not sure the pictures capture itBy description, if you sit on this section of the couch when you lean back the back of the couch gives away be the back of the frame attaching to the base of the frame is either broken or giving way it seemsIf you notice in the picture the section at the bottom is not even with the top but the bases are perfectly square to each otherPlease let me know what the next step is Thanks for your time [redacted] *** Sent from my iPhone On May 1, 2015, at 8:AM, [redacted] wrote: Yes, pleaseFrom: [redacted] and [redacted] [mailto: [redacted] @gmail.com] Sent: Thursday, April 30, 4:PMTo: ' [redacted] 'Subject: RE: warranty request I will try Am I trying to show you where the frame is cracked under the fabric? From: [redacted] [mailto:[email protected]] Sent: Friday, April 24, 2:PMTo: [redacted] and [redacted] ***Subject: RE: warranty request Can you possibly send pictures? From: [redacted] and [redacted] [mailto: [redacted] @gmail.com] Sent: Friday, April 24, 9:AMTo: [redacted] Subject: Re: warranty request The retailer was strawbridges dept store and they are no longer in businessThat is also not what the warranty card from my sofa statedPlease adviseSent from my iPhone On Apr 24, 2015, at 10:AM, [redacted] wrote: Max Home warranty is handled through the retailerUpon your request a technician is sent out to make a report and do necessary repairsThanks, [redacted] From: [redacted] and [redacted] [mailto: [redacted] @gmail.com]Sent: Thursday, April 23, 11:AMTo: [redacted] Subject: Re: warranty request No one has contacted usPlease adviseThank youSent from my iPhone On Apr 23, 2015, at 11:AM, [redacted] wrote: ***, I was recentlygiven a warranty request submitted from you to Max HomeIt is dated back in MarchHas some one contacted you concerning this request? Thanks, [redacted]

Please find the response to Mrs*** below We will continue to attempt to resolve this with the customer Sincerely,*** *** Re: warranty request*** ***1:PM (minutes ago)to***Hi *** If you would like to return the
section to our factory for repair, we would be happy to repair your frame. Please let me know if you plan on shipping your piece so I can notify our receiving warehouse of a plan of action You will need to have the piece shipped to and from the following address at your cost for warranty repair.Max Home, LLCMax PlaceFulton, MS Please let me know if you have any questions.Sincerely,*** ***Max Home LLC662-***On Thu, Jun 18, at 6:PM, *** and *** *** wrote:Hi ***. Can you tell me what the next step is? Again we do not see how miracle seal on fabric voids warranty on framePlease let me know who else I can discuss this with. Thank you, *** ***Sent from my iPhoneOn Jun 10, 2015, at 9:AM, *** *** wrote:Please find a copy of our warranty hang tag attached. It does state: "This warrantydoes not apply tothe application of any chemical treatments."Most places do not inform you that applying the treatment will void your manufacturing warranty, even if you have it done before delivery to your home Again....I do apologize.*** *** Max Home LLC On Tue, Jun 9, at 5:PM, *** and *** *** wrote:Also we didn't add miracle deal after our purchaseI am not even sure we asked for itIf we bought the furniture from an approved vendor, why would they put something on the furniture that would void the warranty? Please adviseThanks Sent from my iPhoneOn Jun 9, 2015, at 4:PM, *** *** wrote:***,The Miracle Seal voids our warranty. I am so sorry. You can contact them to see if they can help you....I'm unsure what all their warranty does pick up. Ours specifically states that any chemical application will void our warranty. I can send you a hard copy if you would like, or if you still have the hangtags from your original purchase, you can find it there Again....I do apologize *** ***Max Home LLCOn Tue, Jun 9, at 3:PM, *** And *** *** wrote:Here they are. I can try to remove the sticker and see if more info is belowPlease advise. *** Sent from my iPadOn Jun 9, 2015, at 3:PM, *** *** wrote:---------- Forwarded message ----------From: *** and *** *** Date: Tue, Jun 9, at 1:PMSubject: Re: warranty requestTo: *** *** Cc: *** *** I will try to do it in the next few daysI am not sure what your am about the labelDo you have anExample? What does it look like? Thanks you for your time. *** Sent from my iPhoneOn Jun 9, 2015, at 8:AM, *** *** wrote:Good morning ***. I do apologize for the delay. Do you still have a copy of your sales receipt? Or could you possibly also send in a photo of the law label sewn into the decking under your seat cushions? Thank you.*** ***Max Home LLC---------- Forwarded message ----------From: *** *** Date: Mon, Jun 8, at 4:PMSubject: FW: warranty requestTo: ***@maxhome.usCc: [email protected]***, yes please start sending to her.*** ***Max Home LLCPhone/662-***Fax/662-862-9969From: *** *** [mailto:[email protected]] Sent: Monday, June 08, 9:AMTo: *** ***Subject: FW: warranty request Should I start forwarding pictures to ***?From: *** and *** *** [mailto:***@gmail.com] Sent: Monday, June 08, 7:AMTo: *** ***Subject: Re: warranty request *** sorry for the delayI did The best I could but I am not sure the pictures capture itBy description, if you sit on this section of the couch when you lean back the back of the couch gives away be the back of the frame attaching to the base of the frame is either broken or giving way it seemsIf you notice in the picture the section at the bottom is not even with the top but the bases are perfectly square to each other.Please let me know what the next step is. Thanks for your time *** *** Sent from my iPhoneOn May 1, 2015, at 8:AM, *** *** wrote:Yes, please.From: *** and *** *** [mailto:***@gmail.com] Sent: Thursday, April 30, 4:PMTo: '*** ***'Subject: RE: warranty request I will try. Am I trying to show you where the frame is cracked under the fabric?From: *** *** [mailto:[email protected]] Sent: Friday, April 24, 2:PMTo: *** and *** ***Subject: RE: warranty request Can you possibly send pictures?From: *** and *** *** [mailto:***@gmail.com] Sent: Friday, April 24, 9:AMTo: *** ***Subject: Re: warranty request The retailer was strawbridges dept store and they are no longer in businessThat is also not what the warranty card from my sofa statedPlease advise. Sent from my iPhoneOn Apr 24, 2015, at 10:AM, *** *** wrote:Max Home warranty is handled through the retailerUpon your request a technician is sent out to make a report and do necessary repairs.Thanks,***From: *** and *** *** [mailto:***@gmail.com]Sent: Thursday, April 23, 11:AMTo: *** ***Subject: Re: warranty request No one has contacted usPlease adviseThank you. Sent from my iPhoneOn Apr 23, 2015, at 11:AM, *** *** wrote:***,I was recentlygiven a warranty request submitted from you to Max HomeIt is dated back in MarchHas some one contacted you concerning this request?Thanks,***

inherit; border-right-color: inherit; background-color: transparent;">Please find the response to Mrs. [redacted] below.  We will continue to attempt to resolve this with the customer.  
 
Sincerely,
[redacted]
 
Re: warranty request
[redacted]<[redacted]@maxhome.us>
1:36 PM (14 minutes ago)
to[redacted]
Hi [redacted].  
If you would like to return the section to our factory for repair, we would be happy to repair your frame.  Please let me know if you plan on shipping your piece so I can notify our receiving warehouse of a plan of action.  
You will need to have the piece shipped to and from the following address at your cost for warranty repair.
Max Home, LLC.
101 Max Place
Fulton, MS 38843.  
Please let me know if you have any questions.
Sincerely,
[redacted]
Max Home LLC
662-[redacted]
On Thu, Jun 18, 2015 at 6:18 PM, [redacted] and [redacted] <[redacted]@gmail.com> wrote:
Hi [redacted]. 
Can you tell me what the next step is? Again we do not see how miracle seal on fabric voids warranty on frame. Please let me know who else I can discuss this with. 
Thank you, [redacted]Sent from my iPhone
On Jun 10, 2015, at 9:23 AM, [redacted] <[redacted]@maxhome.us> wrote:
Please find a copy of our warranty hang tag attached.  It does state: "This warranty... does not apply to... the application of any chemical treatments."
Most places do not inform you that applying the treatment will void your manufacturing warranty, even if you have it done before delivery to your home.  
Again....I do apologize.
[redacted] 
Max Home LLC 
On Tue, Jun 9, 2015 at 5:58 PM, [redacted] and [redacted] <[redacted]@gmail.com> wrote:
Also we didn't add miracle deal after our purchase. I am not even sure we asked for it. If we bought the furniture from an approved vendor, why would they put something on the furniture that would void the warranty? 
Please advise. Thanks 
Sent from my iPhone
On Jun 9, 2015, at 4:41 PM, [redacted] <[redacted]@maxhome.us> wrote:
[redacted],
The Miracle Seal voids our warranty.  I am so sorry.  You can contact them to see if they can help you....I'm unsure what all their warranty does pick up.  Ours specifically states that any chemical application will void our warranty.  I can send you a hard copy if you would like, or if you still have the hangtags from your original purchase, you can find it there.  
Again....I do apologize.  
[redacted]
Max Home LLC
On Tue, Jun 9, 2015 at 3:30 PM, [redacted] And [redacted] <[redacted]@gmail.com> wrote:
Here they are. 
I can try to remove the sticker and see if more info is below. Please advise. 
[redacted] 
<image2.jpeg>Sent from my iPad
On Jun 9, 2015, at 3:41 PM, [redacted] <[redacted]@maxhome.us> wrote:
---------- Forwarded message ----------From: [redacted] and [redacted] <[redacted]@gmail.com>Date: Tue, Jun 9, 2015 at 1:50 PMSubject: Re: warranty requestTo: [redacted] <[redacted]@maxhome.us>Cc: [redacted] <[redacted]@maxhome.us>
I will try to do it in the next few days. I am not sure what your am about the label. Do you have an
Example? What does it look like? 
Thanks you for your time. 
[redacted] 
Sent from my iPhone
On Jun 9, 2015, at 8:13 AM, [redacted] <[redacted]@maxhome.us> wrote:
Good morning [redacted].  I do apologize for the delay.  Do you still have a copy of your sales receipt?  Or could you possibly also send in a photo of the law label sewn into the decking under your seat cushions?   
Thank you.
[redacted]
Max Home LLC---------- Forwarded message ----------From: [redacted] <[redacted]@maxhome.us>Date: Mon, Jun 8, 2015 at 4:55 PMSubject: FW: warranty requestTo: [redacted]@maxhome.usCc: [email protected]
[redacted], yes please start sending to her.
[redacted]
Max Home LLC
Phone/662-[redacted]
Fax/662-862-9969
From: [redacted] [mailto:[email protected]] Sent: Monday, June 08, 2015 9:16 AMTo: [redacted]Subject: FW: warranty request
 
Should I start forwarding pictures to [redacted]?
From: [redacted] and [redacted] [mailto:[redacted]@gmail.com] Sent: Monday, June 08, 2015 7:43 AMTo: [redacted]Subject: Re: warranty request
 
[redacted] sorry for the delay. I did The best I could but I am not sure the pictures capture it. By description, if you sit on this section of the couch when you lean back the back of the couch gives away be the back of the frame attaching to the base of the frame is either broken or giving way it seems. If you notice in the picture the section at the bottom is not even with the top but the bases are perfectly square to each other.
Please let me know what the next step is. 
Thanks for your time 
[redacted] 
 
<image1.jpeg><image2.jpeg>Sent from my iPhone
On May 1, 2015, at 8:41 AM, [redacted] <[email protected]> wrote:
Yes, please.
From: [redacted] and [redacted] [mailto:[redacted]@gmail.com] Sent: Thursday, April 30, 2015 4:48 PMTo: '[redacted]'Subject: RE: warranty request
 
I will try.  Am I trying to show you where the frame is cracked under the fabric?
From: [redacted] [mailto:[email protected]] Sent: Friday, April 24, 2015 2:48 PMTo: [redacted] and [redacted]Subject: RE: warranty request
 
Can you possibly send pictures?
From: [redacted] and [redacted] [mailto:[redacted]@gmail.com] Sent: Friday, April 24, 2015 9:41 AMTo: [redacted]Subject: Re: warranty request
 
The retailer was strawbridges dept store and they are no longer in business. That is also not what the warranty card from my sofa stated. Please advise. Sent from my iPhone
On Apr 24, 2015, at 10:17 AM, [redacted] <[email protected]> wrote:
Max Home warranty is handled through the retailer. Upon your request a technician is sent out to make a report and do necessary repairs.
Thanks,
[redacted]
From: [redacted] and [redacted] [mailto:[redacted]@gmail.com]Sent: Thursday, April 23, 2015 11:34 AMTo: [redacted]Subject: Re: warranty request
 
No one has contacted us. Please advise. Thank you. Sent from my iPhone
On Apr 23, 2015, at 11:43 AM, [redacted] <[email protected]> wrote:
[redacted],
I was recentlygiven a warranty request submitted from you to Max Home. It is dated back in March. Has some one contacted you concerning this request?
Thanks,
[redacted]