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Max Mechanical Air Conditioning & Heating

2313 Michigan Ct, Arlington, Texas, United States, 76016-5870

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Max Mechanical Air Conditioning & Heating Reviews (%countItem)

Sam was very professional and made sure we had in information we needed to make a decision on repairs verses replacement.

Technician was on time & professional. Will use this company in the future.

Ashley P. Handled the coordination of the estimate, appointment and repair with courtesy and professionalism that cannot be surpassed. The technicians assessment and repair of my A/C problem was ‘Spot On’! Max Mechanical again did a great job at one of my rentals.
E3

Noel was awesome. He knew his stuff and spent as much time as I needed explaining things. I literally couldn’t recommend this company any higher.

The best!!! honest, trustworthy, been using since Gary first started business.
Works with the client on issues. very dependable Won’t use anyone else!

Max Mechanical came out on Tuesday May 26 to perform a Spring maintenance for our AC. The system was working fine at that time. Since that Tuesday, the system has not worked correctly A technician came out on Thursday May 28th, another technician along with the Comfort Advisor came out on Friday May 29th, a technician came out on Monday June 1st, two installers came out Wednesday morning June 3 and a technician came out that same evening. Each time a technician was here they said there was a different problem and supposedly fixed it. The AC is still not fixed as of Wednesday June 3rd at 10:00 p.m. It currently has a temporary part on it. Why is it that you initially inspect a unit that is working properly and then it does not work anymore. We had this same issue last summer. The unit was working fine until Max Mechanical came out to do the Spring Service. Each time they leave we are told it is fixed or they have to get a new part. When the new part is installed the unit still does not run correctly.

Max Mechanical Air Conditioning & Heating Response • Jun 17, 2020

As our promise and guarantee, we have done what it takes to get the system working properly for the customer. It was my understanding he was only filing a complaint if we didnt. But of course we care about each and ever client and its our policy and guarantee to quality service to do so, and stayed the course to resolve all of his system issues. W'ed like to point out, we didnt install the system nor cause the problems the system had, we simply uncovered/ discovered them. We have now resolved the clients issues and absorbed much of the cost to make a satisfied customer. we do feel it would be fair for this complaint to be removed. Please have the client contact us if theres anything else requested from us to satisfy this complaint.

Regards,

*** CEO

Customer Response • Jun 17, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.

Regards

We highly recommend Max Mechanical! We called on a holiday weekend when our unit wasn’t cooling. We had no problem scheduling an appt and getting service right away. Sam was great. He was professional and efficient- and didn’t cost us an arm and leg! We appreciate the level of service we received.

We love everyone at Max Mechanical! It seems that no matter when we call they always make us feel like a VIP’s! They come asap and get the job done efficiently and fast! I love how well they all communicate with each other to make things flow smoothly and right! We have had 2 new units installed and work done on an older 3rd unit. Currently, Andy saved the day when a power outage fried the circuit boards, parts were ordered and next day he returned to get the job done. Andy is a true expert in his field, but most off all, a gifted person in dealing with people. Andy made recommendations to help prevent future events from causing problems for us. Andy is a very valuable asset to Max Mechanical and (he’s famous too!) Thank you Gary for having such a great team! We love you guys! ??

Gary and his team have done a great job. They have replaced two 20+ ton units and 4- 5 ton units during the past 4 months. They are currently troubleshooting some older equipment to make needed repairs. Max Mechanical can handle both commercial and residential needs with professional workmanship and friendly technicians.

Alex did the most complete checkout of heating/cooling system. Even though I have carbon monoxide detectors in my home, he used his own sensor to check all the rooms. I have never had that done before.

Prompt response. Richard did a great job to diagnose the problem and recommend solutions.

provided our one-year checkup for our new system. He is an outstanding technician! I would recommend him an Max Mechanical!!!

As always, professional & friendly. Always confident with company & technician’s skills.

I called MAX Mechanical due to previous service company went out of business. I asked them if they would be able to get our whole-home humidifier working. It was installed over a year ago and has not worked at all since then. I am pleased and thankful that MAX Mechanical sent out a senior tech to look at the issue. After some diagnosis, Troy identified that the humidifier was wired incorrectly, and was able to correct the wiring and got the humidifier working. I cannot thank them enough for their service and will continue to call them when services are needed.

Sam did a great job installing our new thermostats. He aided in getting the app downloaded on my phone a gave a brief instruction on how the app works.

Called at 8am with heating issue and they were at my house by 1pm the same day. Tech was very professional, friendly, helpful, and even took pictures to help in explaining what was going on with my system. Could not ask for better service! Will call them again if necessary and will probably use them for changing out the complete system in early spring!

I was satisfied with Max Mechanical’s service to my heater. Alex *** did a very good job. He’s very knowledgeable and did not leave a mess after his work. He really made sure we are safe. That alone is a five star!

I have been using Max Mechanical for years, they are reliable and always show up on time. I highly recommend them for your needs.

Max Mechanical A/C & Heating has been out twice to service our A/C. They were earlier than scheduled and fixed us up in no time!! We will continue to use them. Thanks Max Mechanical!

Great professional and knowledgeable company with outstanding customer service skills.

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Address: 2313 Michigan Ct, Arlington, Texas, United States, 76016-5870

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+1 (817) 459-4113

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This website was reported to be associated with Max Mechanical Air Conditioning & Heating.


This website was reported to be associated with Max Mechanical Air Conditioning & Heating.


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