Max Novelty

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] AGAINif you look at the tracking information, this is the tracking from the FIRST shipment that was damaged!! They NEVER sent the replacement from what I can seeTHAT is my COMPLAINT!! Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The response still states that even international shipping should only take between 20-business daysI did finally receive the product on November - two months after the order was initially placed (September 25)If ordering takes months, the website should state the ridiculously long delivery estimate, rather than the 7-days currently mentionedI ordered the product for a birthday that occurred late October, assuming that a month would be plenty of time, especially since the longest delivery mentioned on the website was weeksThis is blatantly on the part of Max Novelty.
Regards,
*** ***

Greetings Revdex.com,My original complaint with this company was regarding poor shipping practices and empty and advertising with regards to arrival time.Well, the package finally arrived and when I opened it, every piece of canvas (total) was moldy - due to 45+ days on a boat and improper
packagingPlease see attached photos, which I also sent to the company, Max NoveltyI am now seeking a full refund of the total paid ($72.01) as this product and the company’s business practices are atrocious. I have sent a request for a full refund times now, receiving a canned email response twice with the promise to send me new canvases, which I don’t want, due to the risk of the same thing happening againI just want my money back.Please let me know if there is anything else I need to do to update this complaint.Thank you sincerely,*** ***

***-- Hello, Please see the link for the tracking of the shipment As per our "Shipping Policy": Many of our items are shipped directly from the USA, while others may be shipped internationally, in some cases directly from our
suppliers Shipping times vary; we aim to process and ship your order within 10-working days, and delivery can be 7-12 working days if shipped from within the USA, or normally between 20-working days if shipped internationally Some items may take longer if shipped internationally, depending on various factors, such as which postage service/company is being used, and any potential delays with customs Occasionally, there may be an issue or a problem with shipping, which is unfortunately out of our control, and comes down to the individual shipping service used, and any possible security/customs hold-up's Thank you and we appreciate your understanding

Hello, We do apologize for the inconvenience that this may have caused you We understand that it worries you to know that there's a problem on the package that you received Don't worry, we can resend the correct ones to you and you just keep the previous product, no need to return to us Sound good?

I requested, multiple times before the items were shipped, that you cancel the order because it had not shippedDo not hide behind your "shipping policies." Pull up your man panties and refund the saleI have the items, unopened, too be returned Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Hello, As per our shipping policy: Many of our items are shipped directly from the USA, while others may be shipped internationally, in some cases directly from our suppliers Shipping times vary; we aim to process and ship your order within 10-working days, and delivery can
be 7-12 working days if shipped from within the USA, or normally between 20-working days if shipped internationally Some items may take longer if shipped internationally, depending on various factors, such as which postage service/company is being used, and any potential delays with customs Occasionally, there may be an issue or a problem with shipping, which is unfortunately out of our control, and comes down to the individual shipping service used, and any possible security/customs hold-up's But simply, you can track your package here: *** Thank you for your understanding

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Having the company resend me the shipping policy again and again is not a response. I notified them of the delay, they made no attempt to let me know that there would be a delay or that my package was coming from out of the country. I want a refund. There is no explanation for something taking over 60 calendar days, or 32+ "working" days. There was no attempt by the company to issue or offer a refund as also stated in their shipping policy which seems to have been conveniently left out and has since been removed. I emailed and emailed them over and over for assistance and each time the shipping policy was copied and pasted into and email. I got no real customer service whatsoever and I want a refund. This is a poor business practice, not only are they clearly shipping all orders from China, but they are making it seem like they are a US based company and offering zero help to the customers regarding orders.   Regards,
[redacted]

Hello, As per our shipping policy:   Many of our items are shipped directly from the USA, while others may be shipped internationally, in some cases directly from our suppliers.  Shipping times vary; we aim to process and ship your order within 10-20 working days, and delivery...

can be 7-12 working days if shipped from within the USA, or normally between 20-28 working days if shipped internationally.     Some items may take longer if shipped internationally, depending on various factors, such as which postage service/company is being used, and any potential delays with customs.   Occasionally, there may be an issue or a problem with shipping, which is unfortunately out of our control, and comes down to the individual shipping service used, and any possible security/customs hold-up's.   But simply, the links that are provided to them are the way on how to track a shipment.   Thank you for your understanding

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I have already told the company, and they have responded, that a refund is the only resolution I seek at this point:$72.01 total refund.I have included pics of the moldy canvases and a screenshot of the last response I received from [redacted] promising a full refund. I would like Revdex.com to make them uphold their promise. [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 AGAIN... if you look at the tracking information, this is the tracking from the FIRST shipment that was damaged!! They NEVER sent the replacement from what I can see. THAT is my COMPLAINT!!
Regards,
[redacted]

Hello, As per our shipping policy:   Many of our items are shipped directly from the USA, while others may be shipped internationally, in some cases directly from our suppliers.  Shipping times vary; we aim to process and ship your order within 10-20 working days, and delivery...

can be 7-12 working days if shipped from within the USA, or normally between 20-28 working days if shipped internationally.     Some items may take longer if shipped internationally, depending on various factors, such as which postage service/company is being used, and any potential delays with customs.   Occasionally, there may be an issue or a problem with shipping, which is unfortunately out of our control, and comes down to the individual shipping service used, and any possible security/customs hold-up's.   But simply, you can track your package here: [redacted]   Thank you for your understanding

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
[ A cut-and-paste form letter that does nothing but restate the same tracking link provided in the merchant's 13 December communication, I in noway a response to my complaint.  Especially not whent hat link is (a) not a [redacted] tracking number (the carrier is China EMS, not the [redacted] as promised), and (b) still shows NO ACTIVITY AT ALL since 16 December.Just to recap, the timeline is as so: 29 November: Order placed 30 November: Payment collected; [--- 13 days pass ---] 13 December: Initial status inquiry; 13 December: Business response with tracking link (the SAME one as in this response) - link which shows _no such tracking number exists_; 13 December:  I informed the business owner that if delivery was not complete by 20 December, I would seek a refund; [--- 2 days pass ---] 15 December: Tracking site finally shows first activity, indicating "China EMS" as the carrier; 16 December: Tracking site shows last activity to date, still in China  (SEE ATTACHED IMAGE); [--- 5 days pass ---] 21 December: Complaint filed with Revdex.com [--- 5 days pass ---] 26 December: Today.I must insist on a full refund, and while I would still rather avoid the hassle of issuing a chargeback through my bank, issuing a complaint to the local [redacted] Postmaster General for mail order fraud, and submitting the matter to the Massachusett's Attorney General's Consumer Protection Bureau for False Advertising ... that is only a preference, not a need.  My patience has always been finite, and it is rapidly approaching it's utter limit.That limit is now set at precisely 48 hours starting at noon today, Eastern Daylight Time ... and the clock is most definitely ticking. ]
Regards,[redacted]