Max Pro Disaster Restoration Services

Initial Business Response / [redacted] (1000, 5, 2014/06/05) */ I am sorry to hear about your recent difficulties in contacting us for a resolutionAs a small business with limited employees, we are not always present in the office to check faxes and/or emailsHowever, we are always able to answer our business phone with no hesitationThe fact that you called without revealing your identity only to verify our fax number is ineffective, as well as time consuming on both endsOne of my employees made an effort to contact you by phone on multiple occasions to pick up the materials which we had left on your property, though he received no answerAs an issue in general, this does not seem to be severe enough to involve the Revdex.com, however we are happy to deal with any outside agencies that you require As a company we only wish to resolve any issues between our clients and ourselves, and to have an acceptable outcome for all partiesThe fact that we were not able to respond to Ms***'s inquiries immediately is by no means an attempt to avoid the issue, merely a result of a busy season at a booming businessIf any other action had been taken by Ms***, such as phoning our office and revealing her identity so the issue could be resolved, or meeting in person at our location or somewhere else in Edmonton, this dispute would not be applicableAs a result of this, we would like to extend our apologies for any issue this might have caused youPlease contact our office as soon as possible so that we may pick up the left over material, as well as deal with the invoice and paymentsKeep in mind that the invoice will be changed to subtract the cost of the panels, as they were not usedThank you for taking the time to read this, and I hope to hear from you soon Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have tried on several occasions to contact Mr [redacted] via email which he had in the past responded to via text from his phone To clarify that one of Max Pro employees had tried to contact me via phone - there is no record of any messages being left on my cell, work or home phone numbersMy experience with Max Pro from August of to April has been that I have required written documentation to validate conversations and commitments By contacting his office to verify if his fax number is correct and me indicating that I was trying to fax something and was having trouble would have indicated to any small business that they should look into the issue of their fax machine not working properly, "perhaps a potential customer was wanting to get in contact" I did not feel that I should have to identify myself to verify or send a fax Since the termination of Max Pro's contract, I feel uncomfortable continuing any verbal conversation without having someone else present to validate commitments - this was the reason for my email requestsMr [redacted] is well aware, having been working in my home over the past months that I am at work during the day and to communicate with me during business hours needs to be either by cell or work phone or email at my workMy work email has been provided several times I have attempted to coordinate with Max Pro to pick up their product and cancel the invoice and have a third party available to facilitate him receiving the goods but cannot do so when he finally responds to my emails, by emailing me at my home email during working hours at 1:in the afternoon asking if pm the same day would be ok to pick up the product, and I am not able to read the message until pm at night when I get home from work Again I do not feel comfortable contacting Max Pro through phone conversations as what is being said cannot be validated Last week I had requested Max Pro let me know if Monday or Tuesday morning would be ok (have not received a response) and to let me know the time that they would be coming so I could make the necessary arrangementsAgain I extend this opportunity to have Max Pro contact me via cell phone or business email so they can pick up the paneling, and cancel the invoice and payments, so arrangements can be made to facilitate this task Final Business Response / [redacted] (1000, 9, 2014/06/23) */ As of June 19th, 2014, all of the requests made by Ms [redacted] have been metAn agreement was signed by an employee of Max Pro ( [redacted] which contained agreements to pick up the material and cancel any outstanding invoicesThe material was successfully removed with no complicationsA third party was present for this transactionThis agreement also stated that any business between Max Pro and [redacted] has hereby been terminatedI hope that these actions satisfy the requests made by the consumerIf any other problems arise, or if either the Revdex.com or Ms [redacted] have any questions regarding this incident, please feel free to contact me at any time at XXX-XXX-XXXXMy apologies again for any inconvenience this may have caused either party Final Consumer Response / [redacted] (3000, 11, 2014/07/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I agree, that Max Pro has picked up the materials and that the invoice they sent me for this material should be nil and voidI have not received anything from them indicating that this invoice has been cancelledI would like to clarify the comment from Max Pro indicating that "This agreement also stated that any business between Max Pro and [redacted] has hereby been terminated" is not totally accurateMax Pro has signed documentation that Max Pro no longer has any financial claim to either myself or the residence of XXXXX -XXX AveSo as far as the billing regarding the paneling this matter is closedHaving said that - , regarding the broken and damaged property (that I am currently aware of and additional property that may have been damaged from them packing and storing in their care) while Max Pro was my contractor I may address this at a later date

Initial Business Response /* (1000, 5, 2014/06/05) */
I am sorry to hear about your recent difficulties in contacting us for a resolution. As a small business with limited employees, we are not always present in the office to check faxes and/or emails. However, we are always able to answer...

our business phone with no hesitation. The fact that you called without revealing your identity only to verify our fax number is ineffective, as well as time consuming on both ends. One of my employees made an effort to contact you by phone on multiple occasions to pick up the materials which we had left on your property, though he received no answer. As an issue in general, this does not seem to be severe enough to involve the Revdex.com, however we are happy to deal with any outside agencies that you require.
As a company we only wish to resolve any issues between our clients and ourselves, and to have an acceptable outcome for all parties. The fact that we were not able to respond to Ms. [redacted]'s inquiries immediately is by no means an attempt to avoid the issue, merely a result of a busy season at a booming business. If any other action had been taken by Ms. [redacted], such as phoning our office and revealing her identity so the issue could be resolved, or meeting in person at our location or somewhere else in Edmonton, this dispute would not be applicable. As a result of this, we would like to extend our apologies for any issue this might have caused you. Please contact our office as soon as possible so that we may pick up the left over material, as well as deal with the invoice and payments. Keep in mind that the invoice will be changed to subtract the cost of the 5 panels, as they were not used. Thank you for taking the time to read this, and I hope to hear from you soon.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried on several occasions to contact Mr. [redacted] via email which he had in the past responded to via text from his phone.
To clarify that one of Max Pro employees had tried to contact me via phone - there is no record of any messages being left on my cell, work or home phone numbers. My experience with Max Pro from August of 2013 to April 2014 has been that I have required written documentation to validate conversations and commitments.
By contacting his office to verify if his fax number is correct and me indicating that I was trying to fax something and was having trouble would have indicated to any small business that they should look into the issue of their fax machine not working properly, "perhaps a potential customer was wanting to get in contact" I did not feel that I should have to identify myself to verify or send a fax.
Since the termination of Max Pro's contract, I feel uncomfortable continuing any verbal conversation without having someone else present to validate commitments - this was the reason for my email requests. Mr. [redacted] is well aware, having been working in my home over the past 9 months that I am at work during the day and to communicate with me during business hours needs to be either by cell or work phone or email at my work. My work email has been provided several times.
I have attempted to coordinate with Max Pro to pick up their product and cancel the invoice and have a third party available to facilitate him receiving the goods but cannot do so when he finally responds to my emails, by emailing me at my home email during working hours at 1:30 in the afternoon asking if 3 pm the same day would be ok to pick up the product, and I am not able to read the message until 6 pm at night when I get home from work.
Again I do not feel comfortable contacting Max Pro through phone conversations as what is being said cannot be validated.
Last week I had requested Max Pro let me know if Monday or Tuesday morning would be ok (have not received a response) and to let me know the time that they would be coming so I could make the necessary arrangements. Again I extend this opportunity to have Max Pro contact me via cell phone or business email so they can pick up the paneling, and cancel the invoice and payments, so arrangements can be made to facilitate this task.
Final Business Response /* (1000, 9, 2014/06/23) */
As of June 19th, 2014, all of the requests made by Ms. [redacted] have been met. An agreement was signed by an employee of Max Pro ([redacted] which contained agreements to pick up the material and cancel any outstanding invoices. The material was successfully removed with no complications. A third party was present for this transaction. This agreement also stated that any business between Max Pro and [redacted] has hereby been terminated. I hope that these actions satisfy the requests made by the consumer. If any other problems arise, or if either the Revdex.com or Ms. [redacted] have any questions regarding this incident, please feel free to contact me at any time at XXX-XXX-XXXX. My apologies again for any inconvenience this may have caused either party.
Final Consumer Response /* (3000, 11, 2014/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I agree, that Max Pro has picked up the materials and that the invoice they sent me for this material should be nil and void. I have not received anything from them indicating that this invoice has been cancelled. I would like to clarify the comment from Max Pro indicating that "This agreement also stated that any business between Max Pro and [redacted] has hereby been terminated" is not totally accurate. Max Pro has signed documentation that Max Pro no longer has any financial claim to either myself or the residence of XXXXX -XXX Ave. So as far as the billing regarding the paneling this matter is closed. Having said that - , regarding the broken and damaged property (that I am currently aware of and additional property that may have been damaged from them packing and storing in their care) while Max Pro was my contractor I may address this at a later date.