Max Sales

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

In regards to [redacted] ***,We thank you for your purchase, and are sorry you decided to cancelWe also apologize for any pressure you feel you may have experiencedWe take all possible measures to ensure our customers and potential customers feel comfortable during and after any sales or presentationsWe were in possession of your traand had made multiple attempts to accommodate you in any way as far as when and where you would like us to return itThere is not something in our contracts that allows someone to keep the machine at no cost after days, but we are glad that at this point you do have all your trade-ins back (which were returned on 10/28/16) in the same working condition as they were traded inIf we can be of any further service please let us knowThank you,Max A [redacted] Max Sales, Inc

On February 19, [redacted] called and spoke with our finance rep, [redacted] , to complain that our sales person had lied to him about the final purchase price of the [redacted] system he had purchased back on 10/5/He stated that he was calling the finance company to pay off his balance and when he heard the pay off amount, he felt that he paid more than he and the salesperson, Matthew, had agreed onAfter speaking to [redacted] about the situation, she pulled his contract to verify the information that was given and found that the sale price that was signed and agreed upon was $No where on the contract does it state that he purchased the [redacted] for $ [redacted] was dissatisfied with the answer he had gotten and then tried to make a deal with [redacted] saying "..look if you guys pay the i'll pay the bucks...".We are unable to make any changes to the loan, and we will not be issuing a check for the difference to Mr*** [redacted] has signed the contract where it states: "by signing this contract you state that you agree to all its terms..." his signature is right below the purchase price and right below the Federal Truth in Lending DisclosuresI have attached a copy of the contract that was signed on 10/5/by [redacted]

From: [redacted] [mailto:mizb***@gmail.com] Sent: Sunday, October 09, 11:AMTo: Kaina Kelley Subject: Re: Add to comlaint 11742404So my vacuum was particularly brought back to me, the shampoo system was not there and after I got a look at it, I have a feeling some of the parts where switched outThe man that returned it to me said to keep the new shampoo system tell they found mine and returned it to me that was 10/4/and I have not heard anything from them about it

[redacted] [redacted] ,I would like to respond to the complaint you madeFirst of all,we would like to thank you for allowing us into your home and for becoming a customerI apologize that you have felt some frustration since then.We do not encourage, allow, or tolerate any of our representatives using a form of guilt or pity to obtain business, referrals, or to perform free demonstrationsI am familiar with the woman who is an independent contractor with our company who has a child in American Samoa that she sends hermoney toWe have taken action to ensure that nothing she says can be interpreted as looking for pity for her situation.When you called weeks after the sale was made I spoke to you myselfYou were very nice and made absolutely no claims to having had a problem with the sales person or anything along those linesI informed you that it was far past the cancellation, and we wouldn't be able to take it backI also expressed that our intention was not to make you feel stuck with the product, and that we would come help you with the machine or do anything we could in our power to make your ownership of the producteasier and more enjoyableI also had the manager that was on duty when you bought the [redacted] call and leave you a message just to make sure everything was alright and see if there was anything else we could do.The employees and independent contractors we have and are associated with all have thorough criminal background checks done to begin the process of ensuring our company upholds the standards of salesmanship and customer service we expectFurthermore, we have continued training six or more times per week that focuses on ethical and non-pushy sales techniques.If there is anything we can do to help you be comfortable with your purchase please do not hesitate to contact us.Thank You,Max A [redacted]