Max Test Ultra Reviews (%countItem)
Max Test Ultra Rating
Address: PO Box 41542, Saint Petersburg, Florida, United States, 33743-1542
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Do not know of this company. They have debited my account for almost $100.00. I have filed a dispute with my bank as well!
I never purchase anything from this company.
I did not authorized. I want my money.
The company said free trial with shipping. I just got charged $119.97 and want a refund. I was not told would be charged that much. Need refund
Need refund now. They were not authorized to take money out of my account other than shipping fee.
Refund for 119.97
Went online for free trial of xtreme muscle fuel and then was charged for a product I didn't ask for.
I tried to get the free sample that was offered online on 10/14/19. After filling out the information it says the free product is not available. I later received a bottle of NOX I didn't order and my credit card was charged $29.95. On 10/25/19 I received a bottle of TestTroxin and was charged $29.95. I didn't authorize this purchase either. This is a prime example of bait and switch. The company lures the customer in with free sample and then charges for a totally different product. The first order #XXXXXXX and the second #XXXXXXX. I had to cancel my credit card because they tried to charge another $29.95 on 11/7/19.
I would like to get a refund for these unauthorized charges. I tried calling the company to get a refund but they insisted that I pay for the return shipping. I refused to pay for shipping a product back that I didn't ask for in the first place.
on 7-13 2019 I was charged $88.88 and $89.89 =$178.77 never received any thing.
would like refund.tried to email and phone.I was scamed
I tried this once before and you did nothing about this so trying one more time.
refund $178.77
To whom it may concern,
Thank you for contacting us.
We would love to assist you properly but we could not locate an account under your first and last name as well as your email address. Kindly verify the name that you used when you signed up or the phone number that you used upon placing the trial order. If by any chance you still have a copy of your order number that will help as well. So we can provide proper assistance.
Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
order# XXXXXXXX order date 6/26/2019 ref.number XXXXXX customer#*** sku#:*** Qual:***
SKU#:*** Qual:***
you charged to my bank vista debit card XXXXXXXXXXXXXXXX.I have closed that card so you would not charge me another $178.77
***
***
SAINT CLOUD MN 56304
XXX-XXX-XXXX
would you please send me a check for $178.77
to top it off you never sent me anything for that $178.77
Jul 15, 2019 POS Purchase 07/13 12:02 LAPUISSANCETESTOBOOST 866-868-4997 NV 573057 LAPUISSANC -89.89 Jul 15, 2019 POS Purchase 07/13 12:07 LAPUISSANCEMALEENHANCE 866-868-4997 NV 277384 LAPUISSAN -88.88
(my bank record)
(The consumer indicated he/she had nothing new to add)
I haven't herd from them
I bought a sample trial which should have been according to website and it cost me $12.95 well long and behold I just lost another $108.96
I bought a sample trial which should have been according to website and it cost me $12.95 well long and behold I just lost another $108.96 as of November 09/2018 I did not auto renew this product which means that this is costing me $108.96 + $12.95 for 1 bottle. As I look at the box that the sample came in there is very little information as to anything but i'll give you what I have.
Order Number: XXXXXXX
Ref Number: XXXXXXX
Date: 10/12/2018
Ripped-brochure EC-Muscle Max ( which I never ordered in the first place )
Lot Name- XXXXXXX
Ripped-brochure EC-Max Test
Lot Name PXXXXXX/1.046
so in total I have paid $121.91 for a free sample not cool
I don't want my $12.95 back as i am happy to honour that but I want my $108.96 refunded to me as this is complete false advertising and a full on scam please and thank you. they should be shut down
To whom it may concern,
On behalf of the company, I apologize for the inconvenience that we have caused you.
To address your concern, we provide service wherein a customer will receive a full 30 day supply under the 14 day trial period. Upon signing up for trial program, you also have to notify us within the trial period to let us know whether you want to proceed or just cancel the account. Failure to do so, the account will get charge for the full cost of the product right after the 14 day trial period and get enrolled with our monthly subscription. Approximately 45 days from the day you signed up, we will send another set and your account will get charge for the package we will send. The trial Terms and Conditions that we are referring about is actually on the very first part of our sign up pages or on our order pages. It is the same as creating an account to any online services, for you to be able to create an account you will be ask to read and accept the Terms of service. This applies to all merchant accounts like Facebook, Yahoo, Google, Microsoft, etc.
I also just wanted to mention that your account was created last 06/05/2018 which is already way beyond 30 day money back guarantee.
Regarding your request of refund, I can go ahead and offer you a $50.00 USD courtesy refund as a resolution. For us to be able to do this, please reply on this email with a "Yes" as this would be the only resolution we could offer to justify all of the inconvenience has experienced.
Your subscription was canceled as well. Rest assured that no more future charges will be taken out & no more products will be sent out.
Advertised free sample but charged for item after 14 days. Threw in second unsolicited item and charged for the item.
Advertised free sample. Delivery took 12 days. Charged for product, Testomax after 14 days. When I complained to them I was told I had to cancel within 14 days. This apparently in the small print in conditions. They threw in a second item, Betaboost that was not asked form and charged for the second item after 14 days as well. I read that Betaboost will cause blood pressure to rise. This is a condition I suffer from. Threw this out. Dishonest way of doing business.
I feel I was duped and feel a refund is only fair.
To whom it may concern,
On behalf of the company, I apologize for the inconvenience that we have caused you.
To address your concern, we provide service wherein a customer will receive a full 30 day supply under the 14 day trial period. Upon signing up for trial program, you also have to notify us within the trial period to let us know whether you want to proceed or just cancel the account. Failure to do so, the account will get charge for the full cost of the product right after the 14 day trial period and get enrolled with our monthly subscription. Approximately 45 days from the day you signed up, we will send another set and your account will get charge for the package we will send. The trial Terms and Conditions that we are referring about is actually on the very first part of our sign up pages or on our order pages. It is the same as creating an account to any online services, for you to be able to create an account you will be ask to read and accept the Terms of service. This applies to all merchant accounts like Facebook, Yahoo, Google, Microsoft, etc.
Regarding your request of refund, I can go ahead and offer you a maximum of $100.00 USD courtesy refund as a resolution. For us to be able to do this, please reply on this email with a "Yes" as this would be the only resolution we could offer to justify all of the inconvenience has experienced.
Your subscription was canceled as well. Rest assured that no more future charges will be taken out & no more products will be sent out.
Thank you and will wait for your response.
(The consumer indicated he/she ACCEPTED the response from the business.)
Though I still feel like I was duped the $100 will at least cover the cost of the second item they threw in and I discarded.
To whom it may concern,
I'm not quite sure what's happening towards your bank account however what I'm sure of is that we already processed the $100.00 USD refund like we promised.
Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
Again the only banking information they had was my MasterCard number. Have checked my account and have NOT received the $100 US. What more can I say. Thanks for listening.
I was mislead by the way they advertised. Ad said free trial pay for the shipping 4.95 USD and we will send you a trial bottle of max test ultra
I have a problem with the free trial offer I ordered online I know that you are aware that some of your ads are misleading I also understand you cant and wont agree with me on that statement
I know your going to send me your trail policy and explain to me that it clearly explains how the trial offer works and I have read it now after going on your web site but it was never mention on the web site where I ordered the trail
My trail offer was free just pay shipping of 4.95 which I did and it was charged to my m
credit card on Nov 10 /17 and until yesterday March18/18 I thought that was all I had paid I should of been looking at my credit card statements allot closer then I was because yesterday I found a charge from Nitro for 107.04 CAD I had to call credit card to figure out who Nitro was and then I check back on the months prior to March and I found more charges
Nov 27 79.95 usd 104.25 cad charged
Dec 29 79.95 usd 103.47 cad charged
Jan 29 79.95 usd 101.22 cad charged
Feb no charges
Mar 14 79.95 usd 107.04 cad charged
I called this morning March 19/18 to explain this problem but the person I was talking to didn't care he just kept telling me about how the trail worked I also told him that I only received one bottle of max test ultra which I still haven't open because I have high blood pressure so I didn't want to try it until my blood pressure is lower He answered that by saying well they were all delivered so I needed to take it up with Canada post
If I had of received the second bottle that would of triggered me to find out why and the charges wouldn't of been on my credit card and also if I had of been checking my statement closer it wouldn't of gone on this long
The response I received back from Max test Ultra was
Dear ***,
Thank you for contacting us upon your concern, we will be more than glad to assist you with this matter. First let me introduce you to our company and explain our deals and offers, so you can have a clearer picture about us.
We provide a service, in which we ship our product directly to the customer's home on a monthly basis so the can enjoy from our high quality product without the hassle of going out to purchase it. We do know that a monthly subscription requires a commitment to a product that can't be obtained at a store, therefore our way to introduce the product to the customer is to let them try before they commits to the monthly subscription-this is done through our trial offer. That's how confident we are about our product.
Our trial offer is a way to get the full 30-day supply of Max Muscle Extreme/Max Test Ultra you'll pay only $4.95 upfront for the shipping and be able to take advantage of the product for free during 14 days. After the trial expires, if you didn't contact to notify you wouldn't like to continue, you will be charged the full amount of the product (as you already have the full monthly supply) and would shipped to you another bottle afterwards on a monthly basis. A trial in general is a way to let the customer try the product so he is sure about the purchase, and it's not a way to handle out free products. Moreover this information is clearly stated at the first paragraph of the terms and conditions you agreed to.
We already cancelled your subscription as you requested, unfortunately the returning period expired after 14 days, and any possible refund option expired after 30 days so the solution you've requested is no longer relevant. You will still be responsible for payment for all the bottles that already been delivered to you at the time of your cancellation request. Since cancellation applies only to future orders that have not already been shipped or delivered, there is no need to return anything. Upon placing your order you agreed with our terms & conditions and it says, "We will not provide any refunds or accept any returns for any cancellations of trial orders made more than 14 days after placing your trial order."
Thank you
-- Engelbert M.
I`m looking for a refund for the amount the was charged to my credit card
To whom it may concern,
We encourage the customer to reach us by phone or email so we can reach an amicable resolution for them. We're happy to help the customer and aim to maximize customer satisfaction with industry-leading response times, fast shipping, and a 30 day money guarantee. We offer a trial program and the customer agreed to the terms and conditions explanation and how it is not a free sample. We offer a 30 day money back guarantee explanation. Your subscription was canceled as well. Rest assured that no more future charges will be taken out & no more products will be sent out. If you have any further concerns, please don't hesitate to contact us through phone or via email.
Regarding your request of refund, we can no longer provide the full amount because you notified us to cancel after the trial period. You will still be responsible for the payment for all the bottles that already been shipped to you at the time of your cancellation request. Since cancellation applies only to future orders that have not yet shipped or delivered, there's no need to return anything. Upon placing your order you agreed with our terms and it says "We will not provide any refunds or any returns for any cancellation of trial orders made more than 14 days after placing your trial order".
However to rectify the situation, even though you are no longer eligible for a refund we will make an exception. I can go ahead and offer you a maximum of $79.95 USD courtesy refund as a resolution. For us to be able to do this, please reply on this email with a "Yes" as this would be the only resolution we could offer to justify all of the inconvenience has experienced.
Your subscription was canceled as well. Rest assured that no more future charges will be taken out & no more products will be sent out. If you have any further concerns, please don't hesitate to contact us through phone or via email.
Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
They have me in a auto renew setup and refuse to release me, I have the email chain if needed.
My contact is XXXXXXXXXX
My order #XXXXXX
The original charges were made February 16th 2018
My payment was made via my visa debit card
Theirs is (877) 669-0503 but good luck they don't answer my correspondence with them has been via email at [email protected]
To remove all my credit info and to not bill me outside of the original charge of 4.95
To whom it may concern,
On behalf of the company, I apologize for the inconvenience that we have caused you.
To address your concern, we provide service wherein a customer will receive a full 30 day supply under the 14 day trial period. Upon signing up for trial program, you also have to notify us within the trial period to let us know whether you want to proceed or just cancel the account. Failure to do so, the account will get charge for the full cost of the product right after the 14 day trial period and get enrolled with our monthly subscription. Approximately 45 days from the day you signed up, we will send another set and your account will get charge for the package we will send. The trial Terms and Conditions that we are referring about is actually on the very first part of our sign up pages or on our order pages. It is the same as creating an account to any online services, for you to be able to create an account you will be ask to read and accept the Terms of service. This applies to all merchant accounts like Facebook, Yahoo, Google, Microsoft, etc.
Your subscription was canceled as well. Rest assured that no more future charges will be taken out & no more products will be sent out. If you have any further concerns, please don't hesitate to contact us through phone or via email.
Thank you.
Company IV already dealt with with you guys is charging me again
A whole ago (February) I ordered a bottle of pulls for 5 from this retailer, then found out it was auto renew subscription and tried to cancel, upon being unable to do so I contacted you and the result was no additional payments and any product or payment swaps that have already taken place stand, now two months later without my visiting the site they are charging me again for a new 5 bottle and the assumption of an auto renew service, they claim it was a pending transaction from the February order. They also charged the retailer name in their banking info so my stop payment wouldn't work
I want my 5 bucks back, I never want this company to have my contact info anywhere near their stuff, and Id love to see them shut down
To whom it may concern,
I understand what you wanted to happen on your account. The account is now closed as mentioned on our response. With regards to the refund you mentioned, we cannot process any refund on the account given that the only charge on your account is the shipping fee which goes to the carrier not to our company.
Thank you.
Misleading website which auto sets up monthly payment and says "FREE" which is the only reason I (many more)ended up on their webpage. Not free at all
Signed up for a free trail of the product they were selling. Just had to pay shipping was the only notion I recieved whilegoing through their form submit. Looks like I'm not the only one. This is a company in which I came across on facebook so I thought they were legit. Fast forward 3 months and now I have 6 bottles from them with NO Invoices stating they ever took the money out of my account again and again. Over $110 per bottle. A legit company would not hide in fine print the fact that its 1) only 14 day trail, 2) Setup for Auto Monthly Payments,3) No communication with me about billing, 4)No Refunds or Returns. They have an Auto message setup just for this through email. Tis is criminal in my mind. But I guess this is all in fine print so it legal. Great company "THE AMERICAN DREAM" in which we should all model and teach are kids to become. Because its in the fine print and never actually mentioned once its OK. Only thing you see in front of your face is FREE. If this is totally legal then I cant wait to finish typing this so I can go and screw people out of there hard earned money and call it my own because of fine print
I have all6 bottle they sent me unopened and want to send them back for my money which I worked hard for and they surely never.
To whom it may concern,
On behalf of the company, I apologize for the inconvenience that we have caused you.
To address your concern, we provide service wherein a customer will receive a full 30 day supply under the 14 day trial period. Upon signing up for trial program, you also have to notify us within the trial period to let us know whether you want to proceed or just cancel the account. Failure to do so, the account will get charge for the full cost of the product right after the 14 day trial period and get enrolled with our monthly subscription. Approximately 45 days from the day you signed up, we will send another set and your account will get charge for the package we will send. The trial Terms and Conditions that we are referring about is actually on the very first part of our sign up pages or on our order pages. It is the same as creating an account to any online services, for you to be able to create an account you will be ask to read and accept the Terms of service. This applies to all merchant accounts like Facebook, Yahoo, Google, Microsoft, etc.
Regarding your request of refund, I can go ahead and offer you a maximum of $169.92 USD courtesy refund as a resolution. For us to be able to do this, please reply on this email with a "Yes" as this would be the only resolution we could offer to justify all of the inconvenience has experienced.
Your subscription was canceled as well. Rest assured that no more future charges will be taken out & no more products will be sent out. If you have any further concerns, please don't hesitate to contact us through phone or via email.
Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
I never once recive an invoice through email or by carrier letting me know about these withdrawl of cash from my account. Never received an email when I sigNed up stating full payments where required after 14 day trail. Website said free - not trial. More than just I have been duked by this company with the same experiences I have recieved. Mostly it's the shady practice of sending NO notification of withdrawl of money from my account with no return of product. Unacceptable business practice. This company in my mind cares only about taking people's hard earned money in the first few months after signup while they can until we catch on and try to return for refund without being able to.
To whom it may concern,
With regards to our Terms and Agreement, the main reason why we have provided that on our website is because it is our responsibility as a seller to notify consumers on what they are getting in to before placing the order and your responsibility as a buyer is to read for you to be notified on whether you will continue on placing the order or not. Which ever state or city you may be from, this terms and agreement will always apply as it is used for any Legalities as a proof of service.
I would like to inform you that e-commerce (the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network, primarily the Internet) FIRMS have a strict process that we need to follow in order to function online and to continue to do so for a long period of time. I have mentioned this fact to you because in order for such a company to exist online, we need to follow the regulations that was provided to us and the most important of which is to provide a terms of service that would cover and constitute of how we function online which in our case, our trial offer. This being said that we have provided the terms of service of our trial offer to each and every websites that we have for the sole purpose of giving out the information to our customers, especially the vital ones.
However, we would to help our customers by coming up with a reasonable solution for both parties. In reference, please read our terms at xtrememusclefuel.com/mmx/terms.html.
Thank you.
attached
To whom it may concern,
On behalf of the company, I apologize for the inconvenience that we have caused you.
To address your concern, we provide service wherein a customer will receive a full 30 day supply under the 14 day trial period. Upon signing up for trial program, you also have to notify us within the trial period to let us know whether you want to proceed or just cancel the account. Failure to do so, the account will get charge for the full cost of the product right after the 14 day trial period and get enrolled with our monthly subscription. Approximately 45 days from the day you signed up, we will send another set and your account will get charge for the package we will send. The trial Terms and Conditions that we are referring about is actually on the very first part of our sign up pages or on our order pages. It is the same as creating an account to any online services, for you to be able to create an account you will be ask to read and accept the Terms of service. This applies to all merchant accounts like Facebook, Yahoo, Google, Microsoft, etc.
Regarding your request of refund, we already made a great exemption to your account and refunded $89.95 USD even though you are already way beyong our money back guarantee. This will reflect as a refunded amount to your card within 2-4 business days.
Your subscription was canceled as well. Rest assured that no more future charges will be taken out & no more products will be sent out. If you have any further concerns, please don't hesitate to contact us through phone or via email.
Thank you.