Max Velocity

: FAO: [redacted] Ref ID: [redacted] Inboxx Revdex.com of Metro Washington DCJan (days ago)to me ---------- Forwarded message ----------From: Max Velocity < [redacted] >Date: Wed, Jan 21, at 7:AMSubject: FAO: [redacted] Ref ID: [redacted] To: [email protected] morning [redacted] :I am responding to your letter of January referencing a complaint ID [redacted] and demanding an immediate responseI have the following response:1) The customer has already been refunded, by mailed business check2) The customer proved extremely hard to deal with throughout this situation3) When the new product, the MVT Shield, was marketed, it expressly stated that there would be a delay on initial orders of around monthsCustomers were kept updated via the blog (the only place the product was advertised) and in the case of this customer, via email4) Despite knowing of the delay (due to volume of orders), the customer contacted me and inquired about the delayI responded and asked him if he still wanted the product, or a refundHe did not respond to this, and I put his order on hold (he would have received it had he responded) and moved on to other orders waiting for a response5) The initial delay was due to this customer not responding to my question whether he wanted the product or a refundWhen he finally responded, I was away with work commitments and there was a delay before I could get the refund to him.6) He has been refundedThis is a handmade made to order product and payments are used to buy material to build the product - but I would rather a customer like that received a refund, rather than the productThank you.Max

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They have written a check for a refund, received today I am just waiting for it to clear Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They have written a check for a refund, received today.  I am just waiting for it to clear.
Regards,
[redacted]

: FAO: [redacted] Ref ID: [redacted]Inboxx Revdex.com of Metro Washington DCJan 21 (7 days ago)to me ---------- Forwarded message ----------From: Max Velocity <[redacted]>Date: Wed, Jan 21, 2015 at 7:04 AMSubject: FAO:...

[redacted] Ref ID: [redacted]To: [email protected] morning [redacted]:I am responding to your letter of  January 16 referencing a complaint ID [redacted] and demanding an immediate responseI have the following response:1) The customer has already been refunded, by mailed business check. 2) The customer proved extremely hard to deal with throughout this situation. 3) When the new product, the MVT Shield, was marketed, it expressly stated that there would be a delay on  initial orders of around 3 months. Customers were kept updated via the blog (the only place the product was advertised) and in the case of this customer, via email. 4) Despite knowing of the delay (due to volume of orders), the customer contacted me and inquired about the delay. I responded and asked him if he still wanted the product, or a refund. He did not respond to this, and I put his order on hold (he would have received it had he responded) and moved on to other orders waiting for a response. 5) The initial delay was due to this customer not responding to my question whether he wanted the product or a refund. When he finally responded, I was away with work commitments and there was a delay before I could get the refund to him.6) He has been refunded. This is a handmade made to order product and payments are used to buy material to build the product - but I would rather a customer like that received a refund, rather than the product. Thank you.Max