I am rejecting this response because: Dr [redacted] 's account of MY behavior is completely inaccurate and not trueHe was not there and him and his wife are absolutely lying about this encounter.I never once raised my voice OR became louderNOT ONCEI NEVER became hostile or threatening, that is a bold faced lieI remained professional the entire time, knowing I was representing my employerI expressed my shock and disgust for how she was making me feel, but never did I show or verbalize any threatening behaviorDr [redacted] and [redacted] are also lying about me calling timesTHAT is absurdI called a total of times, trying to communicate with her politelyAfter she hung up a 2nd time, I let it go and went on with my dayGary tried calling me back on different numbers, with different area codesWhen I attempted to respond, none of the numbers would dial back, it was such a waste of time I was fully aware of the security cameras in the officeI would really appreciate if the footage from that day was reviewed and it will be known who's side of the story is TRUE!
I am in receipt of the complaint filed against me by *** ** *** on his visit to our office on 9/22/In your letter to me you stated: you would forward my response to my “customer”According to *** the definition of “customer” is: Someone who buys goods or services from a
businessMr*** never received either services or goods form usSo I would like to know what right he has to go forward with this complaint when this situation is a case of him being upset with usHis complaint has no basisAs I will point in this letter he tried to get glasses filled without providing proof a valid California eye glass prescriptionHe left the office without buying anythingHe has never been a patient or customer of ours nor have I ever met him.Let me explain further with a parallel example:Suppose a perspective customer does into a pharmacy to get some medicine for an infectionThe pharmacist asks the perspective customerSo you have a prescription? He replies, yes I had a doctors visit several months agoThe pharmacist then says I cannot fill any Rx until I have a written prescription form your doctor. We can call the doctor and have it faxed to usPerspective customer responds: no I don’t need one I work for drug company and you can take it off my bottle of what I have been taking, or he could say I can get it filled anywhere, I don’t need a prescriptionThe pharmacist could loose their license and be severely fine for filling the RxThe person in this illustration leaves the pharmacy without getting what he wantedNo monies were exchangedHe then argues loudly and becomes angeredThe pharmacist asks him to leave and it takes several times before he goes storming out the doorThen the pharmacist receives a letter from the Revdex.com complaining that he be fined and the pharmacist to be firedSound kind of silly doesn’t it? One might say that is entirely differentBut in fact there is no difference in my example here.This is basically what took place in my office between Mr*** and ***.This is the account by *** my office manager of the events that took place. Tuesday September 22, 20151. This young man came into our office 9/22/asking questions about our frames and wanted to see “what we had.” *** asked him if he had a prescription or did he need an eye examinationHe said he had a prescription and just had an exam not too long ago(Note according to *** his last exam was in fact 01/01/See copy of *** Patient record report)She then asked him to fill out a patient information form so she could go online to look up what his *** coverage would be for glassesShe took a photo copy of his driver’s license and asked him for his SS# which he did not write down but was given to her orally to finish the online authorization.*** does not for any reason ever exhibit a “bad attitude” to anyone nor exhibit a “negative energy” to anyoneEspecially to someone who supposedly is in the business and working for a prominent vision insurance company-***I have been working with *** for over years.2. He states in his complaint his prescription is less than year oldPlease see a copy of his *** patient Record Report: Last Well Vision Exam was 01/29/2013.3. She then proceeded to help him look at our frames and pointed out that because he was a *** employee he could select only between Altair and Marchon framesThese are the frames *** designates for their employees to use.4. Because his last eye examination had expired last 1/29/2015, months ago he would need a new eye examinationHowever, if he had an examination from another doctor in the last year that would be fine, but we would still need to take a WRITTEN COPY of his Rx. It is illegal to fill an order for glasses without an update current copy of the final Rx.She continued to say to him if you don’t have a copy with you we can call the office where he had the last examination and have it faxed to usHe is the one getting agitated with these simple questionsBut it seems that perhaps he perceived these as obstacles she was putting in front of him or felt his integrity was being challenged in order for him to get what he wantedNever has our office made anyone to feel criminal or keep them from “getting the gift of sight”! Mr***’s behavior is starting to become agitated.5. He said: “He does not need an exam”“He knew his Rx”He said he wore a “in one eye and a in the other eye”*** told him that “We need a written Rx”He now starts to get angrier and raising his voice saying: “He doesn’t need one”! “*** just made him his safety Rx just on his word and he can make any glasses he wants!”6. *** suggested that we would be glad to do an eye examination in order to have an updated prescriptionWhat ensued was quite the opposite of what Mr*** alleges took placeHe was upset at these suggestions and his body language and loud voice becoming more hostileShe is now worries by his behavior.7. Mr*** reply’s by tell her that he can go any where and get glasses made by taking the Rx power off his current glassesHe then became verbally abusive by calling her“The glasses police, and how dare her tell me that he cannot get glasses, he could do what he wants, and he would tell everyone he knows NOT to come to our office”With statements she feels threatened.8. He said: “She was rude and he would tell everyone be knows NOT to come to our office”.9. At this point she was afraid of him as he ranted onHis movements and body language started to scare her and she asked home to leave and he would not leave.10. At this point she is now afraid of himHe ranted on.11. She asked him “times” to leave and he continued “yelling” even as he left was outside the office.12. *** called *** customer relations and reported this incident to manager *** (spelling?) Monday September 28/20151. 9:am *** received a phone call from a person who did not identify himself asking to speak to Dr***She asked what this is regardingHe would not say and wanted to speak to the doctorShe asked for his name and phone number and he would call you back when he was finished with a patient.2. The caller would not give his name nor his number saying: “He won’t call me back, because you won’t give him a message”She kept repeating the same question what is your phone numberHe was now starting to yell she could tell he was very angrySo she hung up.3. He called back telling her“How dare you hang up on him and insisted to talk to the doctorHe wanted to come in and talk to the doctorShe said, “She did not want him in the office”He said: “It is a public place”. She told him: “This is a private office and we see patients by appointment, please give me the phone # you want him to call you back on”He kept yelling on what a rude person I was and he wanted to talk to the doctorShe kept repeating over and over the same thing all the while he is now yelling louder and louderShe could not get a word in at allFrustrated she hung upHe proceeded to call the office more times all with out leaving a phone # or message.4. I tried contacting Mr*** times with the phone number he listed on his Patient formHe would not answerI left messages acknowledging his concern and I wanted to talk to him to resolve his issues he hadHe never did called back in to see me.5. He then emailed me a letter stating his complaint (see copy enclosed). My Comments: In Mr***’s letter he states his perception of how he actedIt’s as if he was completely innocent and not complicit in any of thisHis behavior was not a encounter with any patient we have ever had.I was not there to confirm or deny either Mr***’s behavior.But having worked with thousands of patients over the years and working with *** those years I believe ***’s account to be closer to the truth.She and I have been in this business for yearsWe treat people with respect and have lots of compliments on how nice we are, and how friendly and personable our office isAs a small office in Orangevale we take pride in treating our patients as we would our familyAnd Mr***’s behavior is definitely suspect, and by way of how Mr*** is expressing himself now seems to bear that out.Why would someone in our business try to antagonize a perspective client/patient/customer to anger? It serves us no purpose whatsoeverWe ask the same questions to everyone everyday and never have we been in an argument with someone that comes even close to something like thisWhy would we say anything that would cause a person to want to be this angry and have to answer the Revdex.com? And now he has crossed a line by making threats and acting on them, by publically slandering ones reputation with public character assassination through various media channels.And finally demanding a fine and requesting my manager to be terminated? That is ABSURED. I have spent thousands of dollars in continuing education in patient relations, patient communication, and practice managementyears of reception, optical training, assistant office courses and a psychology degree.She has constant compliments on her frame selection and styling, and developing a warm fun working relationship with our patients.She is the last person one would accuse her of such behavior, unless that person was indeed out of the line and out of ethics, and felt threatened by this person’s confrontational attitude. In response to his protecting his identity we DO NOT have a copy of his SS#He is wrongHe was asked for it and it was only put into the ***’s protected encrypted web siteThere is no written copy of it in our officeSee copies of all his paper work that we haveAll insurances require either an ID card or their social security number to retrieve their medical and or vision insurance plan’s coverage. At face value this looks like a case of: “He said, she said” that led to anger and frustration all over issues regarding his prescriptionHis feeling of not getting exactly what he wanted may have been in good faithBut he is in error of what the laws are that we have to follow in filling an outside Rx from another doctor. But his escalating behavior towards her was inacceptable, and unethetical, causing her to be come afraid for her person to the point she did not want him in our office. Lastly he states: He wants a fine and termination of her. Then in like manner, perhaps I should conclude from ***’s account that I initiate procedures to file complaint naming him and asking the Revdex.com to fine Mr***, and then ask his employer *** *** ***n (***to terminate him for his behavior in our office.Does that solve anything? NO IT DOES NOT. I don’t think that would be ethical or the right thing to doI don’t believe in such behavior. Mr***’s anger towards us is not proportionate to what the real issue is here and she was not going to be coerced into filling his prescription (a non-licensed person) by breaking California Law on how the practice of Optometry should be done. We have already been punished by having my name put all over the internet without due process. On behalf of me and *** I wish him well. Respectfully,*** ***, O.D
I am rejecting this response because: Dr. [redacted]'s account of MY behavior is completely inaccurate and not true. He was not there and him and his wife are absolutely lying about this encounter.I never once raised my voice OR became louder.. NOT ONCE. I NEVER became hostile or threatening, that is a bold faced lie. I remained professional the entire time, knowing I was representing my employer. I expressed my shock and disgust for how she was making me feel, but never did I show or verbalize any threatening behavior. Dr. [redacted] and [redacted] are also lying about me calling 17 times. THAT is absurd... I called a total of 3 times, trying to communicate with her politely. After she hung up a 2nd time, I let it go and went on with my day. Gary tried calling me back on 3 different numbers, with different area codes. When I attempted to respond, none of the numbers would dial back, it was such a waste of time. I was fully aware of the security cameras in the office. I would really appreciate if the footage from that day was reviewed and it will be known who's side of the story is TRUE!
I am rejecting this response because: Dr [redacted] 's account of MY behavior is completely inaccurate and not trueHe was not there and him and his wife are absolutely lying about this encounter.I never once raised my voice OR became louderNOT ONCEI NEVER became hostile or threatening, that is a bold faced lieI remained professional the entire time, knowing I was representing my employerI expressed my shock and disgust for how she was making me feel, but never did I show or verbalize any threatening behaviorDr [redacted] and [redacted] are also lying about me calling timesTHAT is absurdI called a total of times, trying to communicate with her politelyAfter she hung up a 2nd time, I let it go and went on with my dayGary tried calling me back on different numbers, with different area codesWhen I attempted to respond, none of the numbers would dial back, it was such a waste of time I was fully aware of the security cameras in the officeI would really appreciate if the footage from that day was reviewed and it will be known who's side of the story is TRUE!
I am in receipt of the complaint filed against me by *** ** *** on his visit to our office on 9/22/In your letter to me you stated: you would forward my response to my “customer”According to *** the definition of “customer” is: Someone who buys goods or services from a
businessMr*** never received either services or goods form usSo I would like to know what right he has to go forward with this complaint when this situation is a case of him being upset with usHis complaint has no basisAs I will point in this letter he tried to get glasses filled without providing proof a valid California eye glass prescriptionHe left the office without buying anythingHe has never been a patient or customer of ours nor have I ever met him.Let me explain further with a parallel example:Suppose a perspective customer does into a pharmacy to get some medicine for an infectionThe pharmacist asks the perspective customerSo you have a prescription? He replies, yes I had a doctors visit several months agoThe pharmacist then says I cannot fill any Rx until I have a written prescription form your doctor. We can call the doctor and have it faxed to usPerspective customer responds: no I don’t need one I work for drug company and you can take it off my bottle of what I have been taking, or he could say I can get it filled anywhere, I don’t need a prescriptionThe pharmacist could loose their license and be severely fine for filling the RxThe person in this illustration leaves the pharmacy without getting what he wantedNo monies were exchangedHe then argues loudly and becomes angeredThe pharmacist asks him to leave and it takes several times before he goes storming out the doorThen the pharmacist receives a letter from the Revdex.com complaining that he be fined and the pharmacist to be firedSound kind of silly doesn’t it? One might say that is entirely differentBut in fact there is no difference in my example here.This is basically what took place in my office between Mr*** and ***.This is the account by *** my office manager of the events that took place. Tuesday September 22, 20151. This young man came into our office 9/22/asking questions about our frames and wanted to see “what we had.” *** asked him if he had a prescription or did he need an eye examinationHe said he had a prescription and just had an exam not too long ago(Note according to *** his last exam was in fact 01/01/See copy of *** Patient record report)She then asked him to fill out a patient information form so she could go online to look up what his *** coverage would be for glassesShe took a photo copy of his driver’s license and asked him for his SS# which he did not write down but was given to her orally to finish the online authorization.*** does not for any reason ever exhibit a “bad attitude” to anyone nor exhibit a “negative energy” to anyoneEspecially to someone who supposedly is in the business and working for a prominent vision insurance company-***I have been working with *** for over years.2. He states in his complaint his prescription is less than year oldPlease see a copy of his *** patient Record Report: Last Well Vision Exam was 01/29/2013.3. She then proceeded to help him look at our frames and pointed out that because he was a *** employee he could select only between Altair and Marchon framesThese are the frames *** designates for their employees to use.4. Because his last eye examination had expired last 1/29/2015, months ago he would need a new eye examinationHowever, if he had an examination from another doctor in the last year that would be fine, but we would still need to take a WRITTEN COPY of his Rx. It is illegal to fill an order for glasses without an update current copy of the final Rx.She continued to say to him if you don’t have a copy with you we can call the office where he had the last examination and have it faxed to usHe is the one getting agitated with these simple questionsBut it seems that perhaps he perceived these as obstacles she was putting in front of him or felt his integrity was being challenged in order for him to get what he wantedNever has our office made anyone to feel criminal or keep them from “getting the gift of sight”! Mr***’s behavior is starting to become agitated.5. He said: “He does not need an exam”“He knew his Rx”He said he wore a “in one eye and a in the other eye”*** told him that “We need a written Rx”He now starts to get angrier and raising his voice saying: “He doesn’t need one”! “*** just made him his safety Rx just on his word and he can make any glasses he wants!”6. *** suggested that we would be glad to do an eye examination in order to have an updated prescriptionWhat ensued was quite the opposite of what Mr*** alleges took placeHe was upset at these suggestions and his body language and loud voice becoming more hostileShe is now worries by his behavior.7. Mr*** reply’s by tell her that he can go any where and get glasses made by taking the Rx power off his current glassesHe then became verbally abusive by calling her“The glasses police, and how dare her tell me that he cannot get glasses, he could do what he wants, and he would tell everyone he knows NOT to come to our office”With statements she feels threatened.8. He said: “She was rude and he would tell everyone be knows NOT to come to our office”.9. At this point she was afraid of him as he ranted onHis movements and body language started to scare her and she asked home to leave and he would not leave.10. At this point she is now afraid of himHe ranted on.11. She asked him “times” to leave and he continued “yelling” even as he left was outside the office.12. *** called *** customer relations and reported this incident to manager *** (spelling?) Monday September 28/20151. 9:am *** received a phone call from a person who did not identify himself asking to speak to Dr***She asked what this is regardingHe would not say and wanted to speak to the doctorShe asked for his name and phone number and he would call you back when he was finished with a patient.2. The caller would not give his name nor his number saying: “He won’t call me back, because you won’t give him a message”She kept repeating the same question what is your phone numberHe was now starting to yell she could tell he was very angrySo she hung up.3. He called back telling her“How dare you hang up on him and insisted to talk to the doctorHe wanted to come in and talk to the doctorShe said, “She did not want him in the office”He said: “It is a public place”. She told him: “This is a private office and we see patients by appointment, please give me the phone # you want him to call you back on”He kept yelling on what a rude person I was and he wanted to talk to the doctorShe kept repeating over and over the same thing all the while he is now yelling louder and louderShe could not get a word in at allFrustrated she hung upHe proceeded to call the office more times all with out leaving a phone # or message.4. I tried contacting Mr*** times with the phone number he listed on his Patient formHe would not answerI left messages acknowledging his concern and I wanted to talk to him to resolve his issues he hadHe never did called back in to see me.5. He then emailed me a letter stating his complaint (see copy enclosed). My Comments: In Mr***’s letter he states his perception of how he actedIt’s as if he was completely innocent and not complicit in any of thisHis behavior was not a encounter with any patient we have ever had.I was not there to confirm or deny either Mr***’s behavior.But having worked with thousands of patients over the years and working with *** those years I believe ***’s account to be closer to the truth.She and I have been in this business for yearsWe treat people with respect and have lots of compliments on how nice we are, and how friendly and personable our office isAs a small office in Orangevale we take pride in treating our patients as we would our familyAnd Mr***’s behavior is definitely suspect, and by way of how Mr*** is expressing himself now seems to bear that out.Why would someone in our business try to antagonize a perspective client/patient/customer to anger? It serves us no purpose whatsoeverWe ask the same questions to everyone everyday and never have we been in an argument with someone that comes even close to something like thisWhy would we say anything that would cause a person to want to be this angry and have to answer the Revdex.com? And now he has crossed a line by making threats and acting on them, by publically slandering ones reputation with public character assassination through various media channels.And finally demanding a fine and requesting my manager to be terminated? That is ABSURED. I have spent thousands of dollars in continuing education in patient relations, patient communication, and practice managementyears of reception, optical training, assistant office courses and a psychology degree.She has constant compliments on her frame selection and styling, and developing a warm fun working relationship with our patients.She is the last person one would accuse her of such behavior, unless that person was indeed out of the line and out of ethics, and felt threatened by this person’s confrontational attitude. In response to his protecting his identity we DO NOT have a copy of his SS#He is wrongHe was asked for it and it was only put into the ***’s protected encrypted web siteThere is no written copy of it in our officeSee copies of all his paper work that we haveAll insurances require either an ID card or their social security number to retrieve their medical and or vision insurance plan’s coverage. At face value this looks like a case of: “He said, she said” that led to anger and frustration all over issues regarding his prescriptionHis feeling of not getting exactly what he wanted may have been in good faithBut he is in error of what the laws are that we have to follow in filling an outside Rx from another doctor. But his escalating behavior towards her was inacceptable, and unethetical, causing her to be come afraid for her person to the point she did not want him in our office. Lastly he states: He wants a fine and termination of her. Then in like manner, perhaps I should conclude from ***’s account that I initiate procedures to file complaint naming him and asking the Revdex.com to fine Mr***, and then ask his employer *** *** ***n (***to terminate him for his behavior in our office.Does that solve anything? NO IT DOES NOT. I don’t think that would be ethical or the right thing to doI don’t believe in such behavior. Mr***’s anger towards us is not proportionate to what the real issue is here and she was not going to be coerced into filling his prescription (a non-licensed person) by breaking California Law on how the practice of Optometry should be done. We have already been punished by having my name put all over the internet without due process. On behalf of me and *** I wish him well. Respectfully,*** ***, O.D
I am rejecting this response because: Dr. [redacted]'s account of MY behavior is completely inaccurate and not true. He was not there and him and his wife are absolutely lying about this encounter.I never once raised my voice OR became louder.. NOT ONCE. I NEVER became hostile or threatening, that is a bold faced lie. I remained professional the entire time, knowing I was representing my employer. I expressed my shock and disgust for how she was making me feel, but never did I show or verbalize any threatening behavior. Dr. [redacted] and [redacted] are also lying about me calling 17 times. THAT is absurd... I called a total of 3 times, trying to communicate with her politely. After she hung up a 2nd time, I let it go and went on with my day. Gary tried calling me back on 3 different numbers, with different area codes. When I attempted to respond, none of the numbers would dial back, it was such a waste of time. I was fully aware of the security cameras in the office. I would really appreciate if the footage from that day was reviewed and it will be known who's side of the story is TRUE!