MaxFitness Auburn

Thank you for the opportunity to respond to this member concern.  It seems there has been a breakdown in communication between the member and the sales person at the [redacted] Max Fitness location.  All new members should read all the paperwork at time of joining...

as this explains the cancellation process in detail.  We would like for the member to call or go by the gym and speak directly with the sales person that sold them the membership.  This would be the only way to settle the miscommunication.  Thank you.  [redacted] - Customer Service - Max Fitness - Columbus

I went to max fitness when I was in school. Two years later I get a phone call with a guy threatening me that I had to pay this bill, and laughing and saying awful things to me. I never received a bill because all my bills went to my home address and if you new my mother you would know if we got a bill or not. I called there corporate headquarters and they said they had sent a bill which is a blatant lie. Then they turned it over to a collection agency and now I have to pay a fee on top of it. All they had to do was send a bill and it would have been paid. This is not the way to do business and the threats were very real. Would you give your credit card at to some random man on the phone. I think not. I think someone should do something about this company. I don't even remember signing a contract.
Thanks you, [redacted]

Thank you for allowing us to address this member concern.  We have been in contact with our member and the situation has been resolved to members satisfaction.  Please let us know if we can help further.  Thank You!  Max Fitness - Customer Service - Auburn, AL.

Thank you for allowing us to touch base with you again about this member concern.  We did discover the problem and how it happened.  Member was part of a trade out agreement but this was not entered into the computer correctly.  Our member has been pulled from third party and members credit will not be impaired.  All has been corrected.  We wish the best to our member.  Max Fitness Customer Service - Columbus, GA.

Thank you for the opportunity of being able to respond to this member concern.  We have spoken with this member and have reached a satisfactory agreement.  We explained closing of facility and transferring of memberships and other information about Max Fitness. ...

Please contact us with any questions.  Thank you!  [redacted] - Customer Relations.

Thank you for allowing us to address this member concern.   We apologize for any confusion our member experienced during the sign up process regarding the cancellation policy.  There are several parts of the cancellation policy listed on the contract and you have to...

read all of them to understand it correctly.  We will cancel this membership. We will also void the $50.00 cancellation fee.   The Auburn Max Fitness is going through a software conversion so it will be a few days before we can terminate it.    Please contact us if we can be of further assistance.  Thank you!  Max Fitness Customer Service.

Thank you for the opportunity to assist this member concern.  We will be glad to investigate the situation with this member and try to help in anyway we can.  We will contact him and discuss this with him within the next few days.  Please contact us with any questions.  Thank...

you.  Max Fitness customer support - Columbus, GA.

Thank you for contacting us regarding this member concern.  We have tried to understand how the member was given this incorrect information.  We are contacting the sales person and meeting with the staff to better our communication regarding the point of sale.  At this time we have...

terminated the agreement for this member with no balance due.  We wish the best of luck to our member in meeting his fitness goals and hope he will consider Max Fitness in the future.  Thank you.  Max Fitness - Columbus, GA.  Customer Service.

Thank you for contacting us regarding this member concern.  We tried to contact our member on November 4, 2015 by phone on two different numbers.  As of this afternoon late we have not received a return call.  At this time we were wanting to let member know that we have...

contacted  CRI , the third party company that had contacted our member about past due payment.  We requested that CRI release this account back to our company.  The balance has been voided and the account terminated.  CRI did report negative credit information to the credit bureau but we have demanded that it be removed.  We feel confident that this will be done.  It may take up to 30 days for the update to take place. We apologize for any inconvenience this misunderstanding may have caused.   Please contact us if you have further questions.  Thank you.  Customer Service - Auburn Fitness for Women - Max Fitness - CAS.

Thank you for allowing us to respond to this member concern.  We have spoken to our member since the first time the Revdex.com letter was sent to us.  We did have phone problems for a few days and we apologize for this frustration for our member.  We also sent out cancellation information...

regarding the initial denial because members mail was returned to us by the post office.  We have been in touch with member and she knows what information we are needing to finalize the cancellation.  Member said she would provide this to us soon.  We will use this information from member to better prevent this type problem.  Thank you and please let us know if we can be of further assistance.  Max Fitness - Customer Service.

Thank you for allowing us to respond to this member concern.  The member's account has already been cancelled.  All accounts require a 30 day notice to cancel.  It doesn't have anything to do with changing gyms, locations, expiration and such. All accounts have a auto renewal clause...

that member signs on the agreement.   All accounts require a 30 day notice so until we receive that accounts continue to bill.   We received members request to cancel on March 28th therefore she must pay for April because that was not a 30 day notice.  The account was charged for April as the last payment.  Please let us know if we can be of further assistance.  Thank you.  Customer Service - Max Fitness - Auburn, AL.

Thank you for the opportunity to respond to this member concern.  After much discussion we have agreed to terminate this agreement with no fee or other charges.  This member has already been charged for May and the system won't allow me to reverse it as it has already been submitted to the...

bank.  There will be no charges for June.  If member wishes to discuss further please let us know.  Thank you so much!  Customer Service - Max Fitness - [redacted]

Cancellation is made almost impossible. My wife and I have been charged monthly for this gym AFTER REPEATED ATTEMPTS to cancel our policy. This has been ongoing for over a year, even though we have moved across the country and not set foot in the gym for longer than that.

Thank you for the opportunity to respond to this member concern.  After much investigation we did not find any correspondance from Ms. [redacted] regarding a cancellation request until late December, 2013.  She signed a two year agreement.  There is a...

provision for cancellation if you provide proof of your new address.  She never did that.  We did not receive a letter from her in March that she mentioned sending to us.  We sent email reminders and mail regarding her account status.  She may have spoken to someone at the facility but our cancellation department never spoke with her.  We never heard back from her and that is how she ended up in third party collections.  She mentioned that she paid over $400 after she tried to cancel.  That is an incorrect figure.   She paid $298.60 from July 2013 until February 2014.  She was sent to third party collections in June 2014.  We have contacted third party collectors to inquire about their charges and we will contact Ms. [redacted] and speak with her at that time.  We want to help Ms. [redacted] with this situation.  Please let us know if we can be of further assistance.  Thank you.  Max Fitness Corporate Office - Columbus, GA.

Thank you for the opportunity to respond to this member concern.  We have talked with our member regarding his difficulty in receiving the correct cancellation procedure.  Member is a long term member and we have agreed to terminate.  We hope our member will consider us again in the...

future and that they are satisfied with this outcome.  Thank you.  [redacted] - Max Fitness corporate office - Columbus, GA.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]