MaxFitness

Please be advised that our company, Max Fitness does not own the [redacted] *** in [redacted] , GA We are contracted to handle their billing but not their cancellations We do not own this company and have no authority to cancel memberships All their cancellations have to be handled directly in their gym in [redacted] n, GA Please do not let this complaint affect our score with the Revdex.com because we cannot control a company that we do not own Please let us know if you have any questions Thank you Customer Relations - Max Fitness - Columbus, GA

This complaint was found to be inaccurate There was no breach of personal information We also found that under the circumstances of the termination of this account, no refund was due Please let us know if you have further questions regarding this account Thank you Management offices - Max Fitness - Columbus, GA

This company stole over $from meThey do not hold their trainers responsible for their terrible serviceRefused to refund me the money they took, talked down to me on the phoneThis company is seriously a joke

Thank you for allowing us to respond to this member concern We hated to hear that our member was unhappy about our merge to the Max Fitness on Tower Road We own both locations and it was a business decision that we had to make and we are sorry we were unable to provide a more extended notice Our legal agreement states that we may move and offer our members another location within miles of the original location If you leave the airport location and drive to the Tower Road location, it is only miles It takes about to minutes to get to the Tower Road location from the Miller Road/Moon Road route We are open hours during the week and we have great hours on the weekend We hope this member will at least try out the Tower Road location so he can get the most out of his membership Our member does not qualify for cancellation at this time Max Fitness Tower Road is a large beautiful gym that offers so much more than our old Airport location Please let us know if we can be of further service Max Fitness Customer Service - Columbus, GA

Thank you for the opportunity to respond to this member concern Normally when a member expires during the same month of their club enhancement fee (January) they owe the fee At this time however, we will refund the fee of $as a good faith effort We will mail the $check to the address on this Revdex.com letter If the address is not correct please advise immediately Thank you [redacted] ***Customer Relations Max Fitness - Columbus, GA

Thank you for the opportunity to respond to this member concern We did not hear from Ms***e concerning a cancellation request until February 4th, when she phoned us We have no previous notes from her or phone calls or letters previous to this date Ms***e said she mailed a certified letter on November 12th, We never received it at our office and she cannot provide the green card with our signature on it showing that we received it Ms***e mailed a certified letter on February 4, after a phone call she made to us wanting cancellation requirements There were no notes in our system that she inquired about a certified letter she mailed to us in November on that phone call We received a certified letter from her on February 11, Her payment due on February 5th, was returned unpaid because she did not call us and let us know she had changed credit cards due to a compromised card Ms***e's account was terminated on February 21, after she paid her February payment plus a small late fee Our month to month memberships are simple and only require a day notice so we can be sure we get the membership cancelled We wish Ms***e had followed up with us when she never received proof that we received her certified letter of November 12, At this time we cannot offer a refund We apologize for any inconvenience this situation may have caused Ms***e Thank you Max Fitness - Columbus, GA - Customer Service - Ms***

Thank you for the opportunity to respond to this customer concern. After further review and after speaking directly with Ms*** we understand what happened. The gym, Max Fitness *** ***, did speak with member and cancelled her account and are in the process of a refund. Originally we thought Ms*** was a member of another gym, *** ***. We are glad the gym found Ms***'s paperwork (cancellation request) and have agreed to give her a refund of $73.99. We do not own this gym and do not process their cancellations, however since they have the Max Fitness name we try to help with any customer problems that are unresolved. Please contact us if we can help further with this concern. I did give Ms*** my name and telephone number to call if she is not completely satisfied. Thank you*** *** - Max Fitness Franchise Office - Columbus, GA

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] The company stated they do not own *** ***Im not a member of *** ***I was a member of max fitnessThey handle paymentsThey took money from my account after I was assured that I would not be charged anymoreI have done everything they have askedI have made numerous phone calls and messagesThey have gone un answeredI will not be satisfied until is returned to my accountThis started on 6-11-when I was chargedI want my money backI have sent the company date stamped emails as well regarding my cancelation requestNon of my phone calls have been returned, nor my voice mailsI am extremely unsatisfied with this businessThey have stole from me, been rude to me, and ignored meNow they are trying to say that they Dont have any control of the matter.
Regards,
*** ***

Thank you for allowing us to respond to this member concern.  We hated to hear that our member was unhappy about our merge to the Max Fitness on Tower Road.  We own both locations and it was a business decision that we had to make and we are sorry we were unable to provide a more...

extended notice.  Our legal agreement states that we may move and offer our members another location within 10 miles of the original location.  If you leave the airport location and drive to the Tower Road location, it is only 4 miles.  It takes about 12 to 15 minutes to get to the Tower Road location from the Miller Road/Moon Road route.  We are open 24 hours during the week and we have great hours on the weekend.  We hope this member will at least try out the Tower Road location so he can get the most out of his membership.  Our member does not qualify for cancellation at this time.  Max Fitness Tower Road is a large beautiful gym that offers so much more than our old Airport location.  Please let us know if we can be of further service.  Max Fitness Customer Service - Columbus, GA.

Please be advised that our company, Max Fitness does not own the [redacted] in [redacted], GA.  We are contracted to handle their billing but not their cancellations.  We do not own this company and have no authority to cancel memberships.  All their cancellations have to be handled...

directly in their gym in [redacted]n, GA.  Please do not let this complaint affect our score with the Revdex.com because we cannot control a company that we do not own.  Please let us know if you have any questions.  Thank you.  Customer Relations - Max Fitness - Columbus, GA

This company stole over $600 from me. They do not hold their trainers responsible for their terrible service. Refused to refund me the money they took, talked down to me on the phone. This company is seriously a joke.

Thank you for the opportunity to respond to this member concern.  We did not hear from Ms. [redacted]e concerning a cancellation request until February 4th, 2014 when she phoned us.  We have no previous notes from her or phone calls or letters previous to this date.  Ms. [redacted]e said she...

mailed a certified letter on November 12th, 2013.  We never received it at our office and she cannot provide the green card with our signature on it showing that we received it.  Ms. [redacted]e mailed a certified letter on February 4, 2014  after a phone call she made to us wanting cancellation requirements.  There were no notes in our system that she inquired about a certified letter she mailed to us in November on that phone call.   We received a certified letter from her on February 11, 2014.  Her payment due on February 5th, was returned unpaid because she did not call us and let us know she had changed credit cards due to a compromised card.    Ms. [redacted]e's account was terminated on February 21, 2014 after she paid her February payment plus a small late fee.   Our month to month memberships are simple and only require a 30 day notice so we can be sure we get the membership cancelled.  We wish Ms. [redacted]e had followed up with us when she never received proof that we received her certified letter of November 12, 2014.  At this time we cannot offer a refund.   We apologize for any inconvenience this situation may have caused Ms. [redacted]e.  Thank you.  Max Fitness - Columbus, GA - Customer Service - Ms. [redacted].

This complaint was found to be inaccurate.  There was no breach of personal information.  We also found that under the circumstances of the termination of this account, no refund was due.  Please let us...

know if you have further questions regarding this account.  Thank you.  Management offices - Max Fitness - Columbus, GA.

Once again, the contract doesn't specify where the 10 mile rule applies, which leaves Max Fitness free to say "10 miles from our original facility."  A contract should be thorough and clear. It was not. I want out of it. And now I want my money back. I'm willing to take this to another level if necessary. I appreciate the response, but I'm not satisfied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As a military member I did not check my account due to limited service while serving my country. If they checked my membership to see if I was there they would notice I didn't use their gym for over a year.  If I treated someone in the manner that this gym is doing I would not have a job.  I provided documents requested.  And no I didn't checku account again I was deployed like most military members with limited access
Regards,
[redacted]

Thank you for the opportunity to respond to this member concern.  Normally when a member expires during the same month of their club enhancement fee (January) they owe the fee.  At this time however, we will refund the fee of $39.00 as a good faith...

effort.  We will mail the $39.00 check to the address on this Revdex.com letter.  If the address is not correct please advise immediately.  Thank you.  [redacted]. Customer Relations.  Max Fitness - Columbus, GA.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I provided proof in letter sent to them.  I moved away from columbus and did not change my home address due to military and did not get response from them.  When they called and said my payment was declined that is when I questioned the billing ! All included in a letter to them if why I was still charged.  I'm sure they can scan in the letter
Regards,
[redacted]

In response to this members concern, again, we first got a letter from Ms. [redacted] on February 11, 2014.  She called on February 4, 2014.  We had no knowledge of her desire to cancel.  Only that we had a returned payment.  We had no knowledge that she had moved and no longer wished to be a member.  We had no knowledge that she had mailed a letter in November, 2013.  We would hope that Ms. [redacted] had noticed on her bank statement that she was still being charged and she could have called early on to discuss. We do have the letter we received on February 11th.  She was still responsible for the February payment that was returned.  We are sorry for any confusion regarding this account.  Thank you.  Max Fitness - Columbus, GA.  Mrs. [redacted] -Customer Service.