Maxi Auto Service Center Reviews (2)
Mar 25, 2020
I went to Maxi because my sunroof was clogged up and leaking water into my car. I was told I would be charged for labor in increments of 15 minutes depending on how long it took to do the job. My car sat on the parking lot for 17 minutes waiting to go into the bay for service. The employees worked on it for 12 minutes and parked it on the lot again for 16 more minutes before I was able to pay. That was a total of 45 minutes on their property but only 12 minutes actual work on my car. When I started to pay the employee was going to charge me for one hour labor. I reminded him that I had only been on the property for 45 minutes total and that the work only lasted 12 minutes total. He then said he would only charge me for 45 minutes labor in that case. I argued that they had only actually worked on the car for a total of 12 minutes and the rest of that time my car was parked on the lot not being worked on. He not very nicely told me he did not care that he was charging me for 45 minutes and he di not car if I liked it or not. Aft3er several minutes of discussion about this, I ended up having to pay for 30 minutes labor I did not receive. The manager was unavailable so I wrote him a letter. The letter was held on to and then returned to me unopened several weeks later.
I am filing a complaint based on the billing practices of the Kansas Masonic Home