Revdex.com of San Diego,We have contacted the customer on March 16th, and issued a full refund to the customer on the same dayThis issue can now be closed in your system.Kind regards,ESET North America
ESET North America has contacted this customer (via case # [redacted] ) and issued a refund for the purchase in questions ( [redacted] )The customer has received the refund and we are now considering this issue resolved Thank you, ESET North America, LLC
Hello Mr [redacted] , We have tried multiple times to reach you and each time we have followed up with an emailThe last email we sent you kindly asked that you try and contact us at your convenience as we have been unable to speak with you when we callAttached is a screenshot of our email to you, and your reply to usPer your request we are now responding to you through your Revdex.com complaint Our primary objective is to provide the best possible customer service in our industryAt times, our call center will receive an increase in calls, thereby increasing the time it takes us to answer holding callsWe are actively hiring across all levels of our support team to accommodate the needs of our customers As a trial customer, despite not having purchased our product, you are a user of our software and as a result deserve the same amount of care as a paying customerWe do not rank the users of our program based on the amount of dollars spent, we provide our service because we believe in doing the right thing and in today's world, protecting our customers and users from malware is our highest priority With that said, if you would be so kind as to describe the nature of your support request, I would be extremely delighted to assist
Hello,After investigating the issue with our customer care team, we can confirm resolving this issue with the customer.On February 23, 2015, our customer care agent spoke to the customer and refunded the requested amountThis issue has been resolved and can be closed out in the system.Best regards,ESET North America Public Relations
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hello,
We've tried multiple times to reach you by phone and have left voicemail messages. Can you please reply with the best time to reach you so that we may resolve this and any other issue you may be having with your trial version of ESET Mobile Security?
ESET North America has contacted this customer (via case # [redacted]) and issued a refund for the purchase in questions ([redacted]). The customer has received the refund and we are now considering this issue resolved.
Thank you,
ESET North America, LLC
Hello Mr. [redacted],
We have tried multiple times to reach you and each time we have followed up with an email. The last email we sent you kindly asked that you try and contact us at your convenience as we have been unable to speak with you when we call. Attached is a screenshot of our email to...
you, and your reply to us. Per your request we are now responding to you through your Revdex.com complaint.
Our primary objective is to provide the best possible customer service in our industry. At times, our call center will receive an increase in calls, thereby increasing the time it takes us to answer holding calls. We are actively hiring across all levels of our support team to accommodate the needs of our customers.
As a trial customer, despite not having purchased our product, you are a user of our software and as a result deserve the same amount of care as a paying customer. We do not rank the users of our program based on the amount of dollars spent, we provide our service because we believe in doing the right thing and in today's world, protecting our customers and users from malware is our highest priority.
With that said, if you would be so kind as to describe the nature of your support request, I would be extremely delighted to assist.
Hello,After investigating the issue with our customer care team, we can confirm resolving this issue with the customer.On February 23, 2015, our customer care agent spoke to the customer and refunded the requested amount. This issue has been resolved and can be closed out in the system.Best...
Revdex.com of San Diego,We have contacted the customer on March 16th, 2015 and issued a full refund to the customer on the same day. This issue can now be closed in your system.Kind regards,ESET North America
Revdex.com of San Diego,We have contacted the customer on March 16th, and issued a full refund to the customer on the same dayThis issue can now be closed in your system.Kind regards,ESET North America
ESET North America has contacted this customer (via case # [redacted] ) and issued a refund for the purchase in questions ( [redacted] )The customer has received the refund and we are now considering this issue resolved Thank you, ESET North America, LLC
Hello Mr [redacted] , We have tried multiple times to reach you and each time we have followed up with an emailThe last email we sent you kindly asked that you try and contact us at your convenience as we have been unable to speak with you when we callAttached is a screenshot of our email to you, and your reply to usPer your request we are now responding to you through your Revdex.com complaint Our primary objective is to provide the best possible customer service in our industryAt times, our call center will receive an increase in calls, thereby increasing the time it takes us to answer holding callsWe are actively hiring across all levels of our support team to accommodate the needs of our customers As a trial customer, despite not having purchased our product, you are a user of our software and as a result deserve the same amount of care as a paying customerWe do not rank the users of our program based on the amount of dollars spent, we provide our service because we believe in doing the right thing and in today's world, protecting our customers and users from malware is our highest priority With that said, if you would be so kind as to describe the nature of your support request, I would be extremely delighted to assist
Hello,After investigating the issue with our customer care team, we can confirm resolving this issue with the customer.On February 23, 2015, our customer care agent spoke to the customer and refunded the requested amountThis issue has been resolved and can be closed out in the system.Best regards,ESET North America Public Relations
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hello,
We've tried multiple times to reach you by phone and have left voicemail messages. Can you please reply with the best time to reach you so that we may resolve this and any other issue you may be having with your trial version of ESET Mobile Security?
ESET North America has contacted this customer (via case # [redacted]) and issued a refund for the purchase in questions ([redacted]). The customer has received the refund and we are now considering this issue resolved.
Thank you,
ESET North America, LLC
Hello Mr. [redacted],
We have tried multiple times to reach you and each time we have followed up with an email. The last email we sent you kindly asked that you try and contact us at your convenience as we have been unable to speak with you when we call. Attached is a screenshot of our email to...
you, and your reply to us. Per your request we are now responding to you through your Revdex.com complaint.
Our primary objective is to provide the best possible customer service in our industry. At times, our call center will receive an increase in calls, thereby increasing the time it takes us to answer holding calls. We are actively hiring across all levels of our support team to accommodate the needs of our customers.
As a trial customer, despite not having purchased our product, you are a user of our software and as a result deserve the same amount of care as a paying customer. We do not rank the users of our program based on the amount of dollars spent, we provide our service because we believe in doing the right thing and in today's world, protecting our customers and users from malware is our highest priority.
With that said, if you would be so kind as to describe the nature of your support request, I would be extremely delighted to assist.
Hello,After investigating the issue with our customer care team, we can confirm resolving this issue with the customer.On February 23, 2015, our customer care agent spoke to the customer and refunded the requested amount. This issue has been resolved and can be closed out in the system.Best...
regards,ESET North America Public Relations
Revdex.com of San Diego,We have contacted the customer on March 16th, 2015 and issued a full refund to the customer on the same day. This issue can now be closed in your system.Kind regards,ESET North America