Maxim Cycle Service

Tell us why here...Maxim Cycle's owner states there is NO DISPUTE of the FACTSin this caseCustomer did deposit $for a new stator (electrical)Part wasordered and paid from a [redacted] vendor but was not received within a weekOn the 10th day, we received astator that wouldn't fit Customer's bike and vendor was calledWe were toldthe vendor had sold out of the right part and would send as soon as their stockwas resupplied and that information was relayed to Customer, who decided not towait for the part and took his bike backHe was told to come back (as noted inhis complaint) and the stator came the following day from the [redacted] vendorCustomer did NOT returnor contact Maxim CycleThe stator sat on owner's desk for a week before it was sent back to vendor fora refund, less 10% for restocking.Customer did sign the work invoice order that specificallystates that removal of fairings is extra labor and that "if I cancelrepairs prior to their completion for any reason, a teardown and reassembly feeof $____ will be applied." Maxim Cycle labor charged $an hour for adiagnosis of Customer's bike and because his bike required additional time forremoving and replacing the fairings he was charged a second fee of $62.50(adjusted to $31.25)Maxim Cycle agrees Customer is entitled to a refund less10% for restocking fee but must pay for the diagnosis and labor to remove andreplace his fair that were required to be able to service the bikeCharges:Diagnosis One hour $62.50Removal & Replacement fairings One half hour adjusted to $31.25Total Charges: $ Deposit less 10% for restocking $130.50Charges: 1/hour labor $93.75Balance due Customer $

Tell us why here...Maxim Cycle's owner states there is NO DISPUTE of the FACTSin this case. Customer did deposit $145 for a new stator (electrical). Part wasordered and paid from a [redacted]vendor but was not received within a week. On the 10th day, we received astator that...

wouldn't fit Customer's bike and vendor was called. We were toldthe vendor had sold out of the right part and would send as soon as their stockwas resupplied and that information was relayed to Customer, who decided not towait for the part and took his bike back. He was told to come back (as noted inhis complaint) and the stator came the following day from the [redacted] vendor. Customer did NOT returnor contact Maxim Cycle. The stator sat on owner's desk for  a week before it was sent back to vendor fora refund, less 10% for restocking.Customer did sign the work invoice order that specificallystates that removal of fairings is extra labor and that "if I cancelrepairs prior to their completion for any reason, a teardown and reassembly feeof $____ will be applied." Maxim Cycle labor charged $62.50 an hour for adiagnosis of Customer's bike and because his bike required additional time forremoving and replacing the fairings he was charged a second fee of $62.50(adjusted to $31.25). Maxim Cycle agrees Customer is entitled to a refund less10% for restocking fee but must pay for the diagnosis and labor to remove andreplace his fair that were required to be able to service the bike. Charges:Diagnosis                            ...⇄ hour                             $62.50Removal & Replacement fairings       One half hour  adjusted to     $31.25Total Charges:                                    ...⇄                                                   Deposit less 10% for restocking                                   ...⇄ $130.50Charges:   1 1/2 hour labor                                     �...⇄ $93.75Balance due Customer                                    ...⇄

Tell us why here...Maxim Cycle's owner states there is NO DISPUTE of the FACTSin this case. Customer did deposit $145 for a new stator (electrical). Part wasordered and paid from a [redacted]vendor but was not received within a week. On the 10th day, we received astator that...

wouldn't fit Customer's bike and vendor was called. We were toldthe vendor had sold out of the right part and would send as soon as their stockwas resupplied and that information was relayed to Customer, who decided not towait for the part and took his bike back. He was told to come back (as noted inhis complaint) and the stator came the following day from the [redacted] vendor. Customer did NOT returnor contact Maxim Cycle. The stator sat on owner's desk for  a week before it was sent back to vendor fora refund, less 10% for restocking.Customer did sign the work invoice order that specificallystates that removal of fairings is extra labor and that "if I cancelrepairs prior to their completion for any reason, a teardown and reassembly feeof $____ will be applied." Maxim Cycle labor charged $62.50 an hour for adiagnosis of Customer's bike and because his bike required additional time forremoving and replacing the fairings he was charged a second fee of $62.50(adjusted to $31.25). Maxim Cycle agrees Customer is entitled to a refund less10% for restocking fee but must pay for the diagnosis and labor to remove andreplace his fair that were required to be able to service the bike. Charges:Diagnosis                            ...⇄ hour                             $62.50Removal & Replacement fairings       One half hour  adjusted to     $31.25Total Charges:                                    ...⇄                                                   Deposit less 10% for restocking                                   ...⇄ $130.50Charges:   1 1/2 hour labor                                     �...⇄ $93.75Balance due Customer                                    ...⇄

Review: I dropped off my motorcycle for repair at Maxim Cycle on Friday July 10 2015 for a 1 hr diagnosis of why my battery wasn't staying charged for $62.50 per hour. I was informed that night that my stater wasn't working properly and needed to be replaced, so on Saturday July 11 2015 I went to Maxim and prepaid for the part to be ordered. I paid $145.00 in cash and was given a hand written receipt. This would have left the initial 1 hr diagnosis and an additional hour of labor for the install remaining to be paid once the work was completed and was verbally told that the ETA was between Wed July 15th - Fri July 17th. I waited until Friday 7/17/15 to inquire about the repair and I was told they hadn't received the part yet. I continued to wait and inquire as to why the part delivery was taking so long, and was told some story about how the part was damaged and being exchanged and also couldn't be found locally so it had to be shipped internationally. After 3 weeks of waiting for my primary and only mode of transportation to be repaired I came to retrieve my motorcycle and a refund of my $145.00 minus the $62.50 diagnosis for a total of $82.50 on Saturday 8/1/15. Upon this request I was told that they were still on the hook for the part and so was I as well as an additional half hour to split the difference of the initial diagnosis. So they wanted me to pay an additional $31.25 on top of the part to retrieve my motorcycle that had only been diagnosed. I finally argued enough that they probably realized how ridiculous their stance was and let me leave without paying any additional amount. I was told that I could come pay for the additional $31.25 and pick up the part to repair elsewhere because I didn't want to give them any more of my money. Here it is an additional month after the initial 3 week wait and I've yet to hear from them about the part arriving. I found the part available here locally via the same avenues that the owner said he tried to find that part and had purchased the part I needed on Wed 8/5/15 from Western Honda. Seeing as how I never received the part that I initially paid for and have moved on with repairing it elsewhere I would like to see a refund for the part minus of course the $62.50 diagnosis that was the only actual labor performed by Maxim Cycle.Desired Settlement: Refund of $82.50. (Part Payment of $145.00 for a part that was never received minus the 1 hr diagnosis of $62.50)

Business

Response:

Tell us why here...Maxim Cycle's owner states there is NO DISPUTE of the FACTSin this case. Customer did deposit $145 for a new stator (electrical). Part wasordered and paid from a [redacted]vendor but was not received within a week. On the 10th day, we received astator that wouldn't fit Customer's bike and vendor was called. We were toldthe vendor had sold out of the right part and would send as soon as their stockwas resupplied and that information was relayed to Customer, who decided not towait for the part and took his bike back. He was told to come back (as noted inhis complaint) and the stator came the following day from the [redacted] vendor. Customer did NOT returnor contact Maxim Cycle. The stator sat on owner's desk for a week before it was sent back to vendor fora refund, less 10% for restocking.Customer did sign the work invoice order that specificallystates that removal of fairings is extra labor and that "if I cancelrepairs prior to their completion for any reason, a teardown and reassembly feeof $____ will be applied." Maxim Cycle labor charged $62.50 an hour for adiagnosis of Customer's bike and because his bike required additional time forremoving and replacing the fairings he was charged a second fee of $62.50(adjusted to $31.25). Maxim Cycle agrees Customer is entitled to a refund less10% for restocking fee but must pay for the diagnosis and labor to remove andreplace his fair that were required to be able to service the bike. Charges:Diagnosis One hour $62.50Removal & Replacement fairings One half hour adjusted to $31.25Total Charges: $93.75 Deposit less 10% for restocking $130.50Charges: 1 1/2 hour labor $93.75Balance due Customer $36.75