Maxima Auto Group Inc.

Initial Business Response /* (1000, 13, 2015/07/16) */
We are looking into this matter and will have a response next week
Thanks,
*** ***
Initial Consumer Rebuttal /* (3000, 16, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Awaiting
company's response
Addendum to the complaint: On my initial contacts with ***, I asked on two occasions that I wanted an onsite estimate, he repeatedly refused stating "It was not necessary, we don't do this for local moves"" On the day of the pick up the mutually agreed time was pm, on 5/30/The movers arrived at 5:pmBusiness did not reach out to me that they to notify me that they'll be lateI attempted several time to reach the business,left massages no return callAt 5:*** called backI expressed concern regarding being late two and half hour, At this time *** started yelling and cursing on the phone telling me that "You can call somebody else or you can move yourself" On the day of the initial move 5/30/one of the movers (***) was on a private phone call throughout the move When I objected he stated "There is of us we should be ok, not to worry"Too much time was wasted standing outside by the truck Chatting and taking smoke breaksThis was on "My time" since they were being paid an hourly rateThe next day *** was notified of the situation and was asked not to send *** and *** back for the 2nd move, his response was "They are my best movers" On 6/4/the day of the second move to the new residence again, one of the movers named (***)was on private call during the moveI told him "Is this customary with your company to be on a private phone call during a move" No response
Final Business Response /* (4000, 19, 2015/08/04) */
In regards to Ms***'s complaint, we had offered an estimate and was told she didn't have much stuffShe thought it would only take hoursWe ended up loading a full 26fttruck for her as well as storing it for days until she was ready for deliveryShe acknowledged pieces that were already damaged before our loading themWe also let her know she would be charged for the time it took the men, she believed she should only pay for hoursThere were multiple conversations with Ms*** regarding the extra time it was taking since she had way more stuff than she claimed over the phoneAs for damage she is saying our movers caused, *** did go to meet Ms***, on his own time even to fix the damage she claimed occurred, and she had him fixing things that were previously damaged items, none of it was our damageWe also did not charge Ms*** for the full cost of the move as she became quite verbally aggressive with us, and we did almost recommend she find another moving company, however we like challenges and satisfied customers so we did our best to accommodate her even though our movers were not treated nicely
Final Consumer Response /* (4200, 23, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I strongly disagree with the company's response Their response is far from the truthI am requesting any proof or a signed statement that the company would have obtained indicating that I had acknowledged the damages prior to the moveThe move would have taken much less time if so much time was not wasted by the moving crewOne member of the crew was on the phone throughout the move, and the crew taking several smoke breaksI requested to have an onsite estimate and was told by *** "We don't give onsite estimate for local move" No one from the company returned my calls regarding the damages or came in person to take care of the damages caused during the moveI was also charged for the full amount, for an additional mover which was not in our agreement and was sentAccording to the movers, The 3rd mover was sent because they were late by hoursI am requesting replacement of the damaged items mentioned previously or repair of the items to their original state

Please see attached

From: Careful Movin & Storage, IncSent: Wednesday, April 12, 10:42:AM (UTC-08:00) Pacific Time (US & Canada)To: *** ***Subject: Re: Revdex.com Complaint ***
We are in touch with the customer regarding this matter, which we see being able to resolve soon
However, one of the
factors delaying the resolution is that they have yet to pay their remaining bill of $2,
We cannot make an insurance claim until they have paid their bill
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
One big concern is what if they don't pay their bill? What are my options then? I really need to get this resolved asapI have sent several emails to *** one of the owners and he has told me that it will be taken care of soon and that he is very busyI sent a follow up email yesterday 4-11-and I am still waiting for him to respondHe has sent text messages to my husband telling my husband to make me back offThat is not an option for meHe needs o be accountable for the actions of his companyHe was also upset that I mentoioned that he was paid by check in his name and not the company nameIt is not my problem that he has a partner and in my eyes looks like he is taking from the companyHad I known he had asked my husband to pay him in that manner I would have advised my husband not toAlso we didn't know at the time he had a silent partnerWe have a 83" tv in my living room that has water damage and taking up spaceWe are paying for a cable box for this tv and cant afford to replace itWe are out beds, dressers, kitchen table has damage and the list goes onI'm just at a loss.?
Sincerely, *** ***?
?

From: Careful Movin & Storage, IncSent: Wednesday, April 12, 2017 10:42:37 AM (UTC-08:00) Pacific Time (US & Canada)To: [redacted]Subject: Re: Revdex.com Complaint [redacted]
We are in touch with the customer regarding this matter, which we see being able to resolve soon.
However, one of the...

factors delaying the resolution is that they have yet to pay their remaining bill of $2,250.
We cannot make an insurance claim until they have paid their bill.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
One big concern is what if they don't pay their bill? What are my options then? I really need to get this resolved asap. I have sent several emails to [redacted] one of the owners and he has told me that it will be taken care of soon and that he is very busy. I sent a follow up email yesterday 4-11-17 and I am still waiting for him to respond. He has sent text messages to my husband telling my husband to make me back off. That is not an option for me. He needs o be accountable for the actions of his company. He was also upset that I mentoioned that he was paid by check in his name and not the company name. It is not my problem that he has a partner and in my eyes looks like he is taking from the company. Had I known he had asked my husband to pay him in that manner I would have advised my husband not to. Also we didn't know at the time he had a silent partner. We have a 83" tv in my living room that has water damage and taking up space. We are paying for a cable box for this tv and cant afford to replace it. We are out beds, dressers, kitchen table has damage and the list goes on. I'm just at a loss. 
Sincerely, [redacted]