Maxima Wireless

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your AnsweHere]
Regardless of their policy of "unused" return only, the item was falsely advertised. The item is "not" an allowable carry on. It is too wide. The only way to find out was to try and bring it on a plane. It was rejected at Los Angeles Airport. The merchant falsely advertised this as a carry-on. There were several other complaints on their listing from other customers saying same as me - "not accepted carry-on size and they wouldn't give refund". The vendor removed all the other complaints and delisted the item so new customers wouldn't know. These guys are unethical and dishonest. I've already taken a loss on this - several hundred dollars. I can't believe they are still in business.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello Revdex.com, the customer bought the suitcase from [redacted], we fulfilled the order as promised The customer went on a trip used the suitcase and then claimed the it was not a carry-on. He contacted us thru [redacted] claiming the bag was not a carry-on and filed a charge back claim with [redacted] And the claim was denied. We do not accept returns for used merchandise and after 30 days as per our return policy. Therefore, we can’t accept the merchandise for return.   RETURN POLICY: All merchandise is unconditionally guaranteed. If for any reason you are not satisfied with your purchase, you may return the unused merchandise within 30 days of receipt for exchange or refund. Sorry, personalized items are not returnable. In-stock items are shipped within 24 hours. Offer not available on used merchandise.     Thank You. Emmett Altman Luggage

THE CUSTOMER ORDER THE BAG FROM [redacted] ON MARCH **,2016 AND IT WAS DELIVERED ON ON MARCH 03/**/2016 AS PER UPS TRACKING NUMBER: [redacted] THE CUSTOMER USED THE BAG TO GO ON A TRIP AND CLAIMED THAT THE BAG WAS NOT A CARRY-ON. THE BRIGGS RILEY BAG THAT HE BOUGHT IS AN APPROVED...

INTERNATIONAL CARRY-ON. THE MODEL THAT HE BOUGHT IS TU321XW IN THE BLACK COLOR:[redacted] THE CUSTOMER FIRST MADE A CLAIM WITH [redacted] UNDER THEIR A-Z CLAIM GUARANTEE AND THE CLAIM WAS DENIED BY [redacted] BECAUSE THE BAG WAS USED BY THE CUSTOMER. OUR RETURN POLICY IS FOR 30 DAYS FOR UNUSED MERCHANDISE ONLY. BELOW IS A COPY OF OUR RETURN POLICY: Altman's Satisfaction Guarantee All merchandise is unconditionally guaranteed. If for any reason you are not satisfied with your purchase, you may return the unused merchandise within 30 days of receipt for exchange or refund. Sorry, personalized items are not returnable. In-stock items are shipped within 24 hours. Offer not available on used merchandise.