Maximond Company, LLC

It sounds like this company is owned by one guy. For owning a company buy himself he doesn't care about the customer very much. I called the day before to make a reservation to have three bicycles dropped off at our hotel, as told to me days before by this man. When I called he said I had to call back between 830am and 9am to make the reservation on the same day. So I woke up early and made a reservation. He said he would be at the hotel in a few minutes. It took an hour for him to come with the bicycles (this is why I planned on reserving the bicycles the night before). He then explains to me on the phone that that he is going out this weekend and he wants to pick up the bicycles either 9pm that same night or 7am the next day. I asked if he would pick them up at 9pm because we planned on going out and enjoying the daytona border walk and did not plan on being up so early the next day while we are on vacation. I called him at 845pm to confirm that he was still coming to pick them up. He said he would be here in a couple of minutes to pick up the bicycles. [redacted]an added note, this man uses his cell phone to conduct business, and when I called him at 845 there was a lot of loud noise in the background[redacted] We have the bicycles lock up in the stairwell of our building because there is no where to lock them up outside. We waited for an hour and a half for him to come pick up the bicycles, during this time I called him 4 times and left three messages ( on his cell phone). I got woken up at 730am by my cellphone ringing with the man asking for his bikes. I asked him what happened to him last night because we were waiting for over an hour and he wouldn't answer his phone. Not only did he provide no explanation for his absence, (besides I couldn't make it) but he did not apologize and was unremorseful. His apathy for this customers was the worse part about this whole experience. If you plan on renting anything while you are in Daytona I suggest you find a different company.