Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The customer did NOT misread the ad Attached is a screenshot of the order I submitted to the Journal News It clearly states in TWO places that the subscription price as $2.99/mo I did not misread this price Oddly, I also disputed the $charge they applied against my [redacted] Today [redacted] informed me that the dispute was resolved and the vendor adjusted the price by the disputed difference of $ This is fine but I don't want to have to dispute these charges for the next months Journal news has to honor my documented order and fix their offer webpage if necessary.Sincerely [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThey adjusted my account and I paid the adjusted amount and they agreed that the chat that was had with them in January was unclearPlease list it this way in your filesThank you Sincerely, [redacted]
Thank you for sending. I have informed our promotions department and they have fixed the confirmation email to reflect the correct rates going forward. The customer says he was given credit for the 1st month of the promotionI don’t see that appearing on his account Sometimes these credit card chargebacks take a while to show up on the customer’s account. We will honor the $rate for the months. I will keep an eye on his account for the chargeback from his credit card and then issue credit for the difference. A better resolution would be for him to give us a time payment for the months, and then I can credit his account so it is paid through for the next months. If he wants he can call me directly to make the payment
In response to Claim ID#***The consumer was contacted directly by the Circulation department of The Journal NewsThe charges incurred where calculated incorrectly and within our conversation, a reasonable charge was concluded and agreed uponThe consumers account has been rectified,
the proper service has been started and the resolution was satisfied as of 3/*/
The business has responded. Please see below:I received a copy of the mail piece from our circulation marketing department. The mail piece clearly states that the offer is Mon-Sun Delivery for $2.99 per week. The customer mis-read the mail piece.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The customer did NOT misread the ad. Attached is a screenshot of the order I submitted to the Journal News. It clearly states in TWO places that the subscription price as $2.99/mo. I did not misread this price. Oddly, I also disputed the $14.00 charge they applied against my [redacted]. Today [redacted] informed me that the dispute was resolved and the vendor adjusted the price by the disputed difference of $11.01. This is fine but I don't want to have to dispute these charges for the next 5 months. Journal news has to honor my documented order and fix their offer webpage if necessary.Sincerely[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The subscriber did indeed call 7/*/2017 to place a stop on her delivery. The receiving rep did indeed place the service stop effective 7/*/17. In which this information should ha gone directly to the distributor. And out records concluded the delivery was inactive. In listening to the recorded...
call, it was determined the rep misworded the message they where trying to relay. They did not mean to infer the delivery was not stop, it was a question given back to the customer. The distribution office was contacted and the customer was contacted. Both concluded that the service was finally stopped.In regard to the refund. The customer stopped delivery on 7/*/17 and we receive the claim dated 7/*. The customer did not allow time to see the refund back to her credit card. The refund has been processed to return the unused portion of her delivery.We believe The Journal News has rectified its wrong and fulfilled its obligation to the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They adjusted my account and I paid the adjusted amount and they agreed that the chat that was had with them in January was unclear. Please list it this way in your files. Thank you.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The customer did NOT misread the ad Attached is a screenshot of the order I submitted to the Journal News It clearly states in TWO places that the subscription price as $2.99/mo I did not misread this price Oddly, I also disputed the $charge they applied against my [redacted] Today [redacted] informed me that the dispute was resolved and the vendor adjusted the price by the disputed difference of $ This is fine but I don't want to have to dispute these charges for the next months Journal news has to honor my documented order and fix their offer webpage if necessary.Sincerely [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThey adjusted my account and I paid the adjusted amount and they agreed that the chat that was had with them in January was unclearPlease list it this way in your filesThank you Sincerely, [redacted]
Thank you for sending. I have informed our promotions department and they have fixed the confirmation email to reflect the correct rates going forward. The customer says he was given credit for the 1st month of the promotionI don’t see that appearing on his account Sometimes these credit card chargebacks take a while to show up on the customer’s account. We will honor the $rate for the months. I will keep an eye on his account for the chargeback from his credit card and then issue credit for the difference. A better resolution would be for him to give us a time payment for the months, and then I can credit his account so it is paid through for the next months. If he wants he can call me directly to make the payment
In response to Claim ID#***The consumer was contacted directly by the Circulation department of The Journal NewsThe charges incurred where calculated incorrectly and within our conversation, a reasonable charge was concluded and agreed uponThe consumers account has been rectified,
the proper service has been started and the resolution was satisfied as of 3/*/
The business has responded. Please see below:I received a copy of the mail piece from our circulation marketing department. The mail piece clearly states that the offer is Mon-Sun Delivery for $2.99 per week. The customer mis-read the mail piece.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The customer did NOT misread the ad. Attached is a screenshot of the order I submitted to the Journal News. It clearly states in TWO places that the subscription price as $2.99/mo. I did not misread this price. Oddly, I also disputed the $14.00 charge they applied against my [redacted]. Today [redacted] informed me that the dispute was resolved and the vendor adjusted the price by the disputed difference of $11.01. This is fine but I don't want to have to dispute these charges for the next 5 months. Journal news has to honor my documented order and fix their offer webpage if necessary.Sincerely[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The subscriber did indeed call 7/*/2017 to place a stop on her delivery. The receiving rep did indeed place the service stop effective 7/*/17. In which this information should ha gone directly to the distributor. And out records concluded the delivery was inactive. In listening to the recorded...
call, it was determined the rep misworded the message they where trying to relay. They did not mean to infer the delivery was not stop, it was a question given back to the customer. The distribution office was contacted and the customer was contacted. Both concluded that the service was finally stopped.In regard to the refund. The customer stopped delivery on 7/*/17 and we receive the claim dated 7/*. The customer did not allow time to see the refund back to her credit card. The refund has been processed to return the unused portion of her delivery.We believe The Journal News has rectified its wrong and fulfilled its obligation to the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They adjusted my account and I paid the adjusted amount and they agreed that the chat that was had with them in January was unclear. Please list it this way in your files. Thank you.
Sincerely,
[redacted]