Maximum Chimney Service

Final Consumer Response / [redacted] (2000, 10, 2015/06/16) */ Mr [redacted] returned call to let me know that the business contacted him and he requested we close the complaint06/16/***

Complaint has been resolvedMerchant refunded depositThank you

Initial Business Response /* (1000, 13, 2015/01/23) */
1/22/
We are waiting on a response from the customerWe have tried to contact the customer multiple times to resolve this issue and make sure the customer is taken care of
NOTE FROM THE Revdex.com:
In an effort to expedite the resolution of
your complaint, please contact the business as requested
Please confirm that this has been done and update us on the outcome of the conversation
*** ***
Assistant Manager-Home Services
Revdex.com-Chicago & Northern Illinois
Initial Consumer Rebuttal /* (3000, 15, 2015/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He never try to contact me or show any concern about the quality of the job that they did in my house, they came and installed my old demper back but I never got the refund from my new damper that I pay $
Final Business Response /* (4000, 17, 2015/02/06) */
Maximum chimney services has tried numerous times to get in touch with Ms***No response backWe will be issuing a check for the full amount owedWe also sealed her chimney crown ,flashing the side of her chimney and also put on a new stainless steel chimney coverThat amount is usually over $which we did for free

Initial Business Response /* (1000, 5, 2014/10/27) */
The technician that came out did so as requested, for a service call, for a fireplace sweep and inspection, upon the inspection, the technician noticed the gas starter pipe was the wrong size and quoted the customer on a new pipeThe customer
was informed that the part was back ordered and we would not have it in for a week or soThe technician took longer than usual because it was a complicated set up and he took his time to ensure the customer had everything done correctly and safely, and to ensure maximum service
We have called the customer 3-times to rectify the situation with no responseWe cannot do anything about this without a response from her customer

I wish I had read these reviews before making an appointment with Maximum ChimneyVery unreliable companyThey either haven't figured out yet how to efficiently schedule appointments throughout the day or they can't manage their staffI was given a four-hour window for their arrival to clean my chimneyThirty minutes AFTER the deadline, I received a call from the office telling me that the appointment before mine took longer than they expected and nobody would be coming out because "it would be too dark for them to work." To appease me, I was offered an appointment for the next day with "just" a two-hour windowAgain changing my other commitments to accommodate their schedule, I sat home all afternoon waiting for someone to show upAn HOUR AND A HALF PAST THE DEADLINE, I received a call, apparently from the tech, offering a flimsy excuse for why he wasn't at my home, which I allowed to go into my voicemailFifteen minutes after that, I received a call from the office wanting to confirm the appointmentI told the young woman on the phone not to bother sending anyone out because I couldn't afford to waste any more of my time waiting for someone to not show upI find it hard to understand how a company with these business practices manages to stay in business

STAY AWAY!!!!!!!!
If I could put zero stars I would
Gentleman that came out was nice and quoted me a fair priceI agreed, signed a contract and put down a 30% depositThe day of the work to be done I receive a call that they under bided me and would not do the jobI asked to talk to the owner and he was such a ***!!!!!
Never never use this company!!!!!

Initial Business Response /* (1000, 13, 2015/01/23) */
1/22/15
We are waiting on a response from the customer. We have tried to contact the customer multiple times to resolve this issue and make sure the customer is taken care of.
NOTE FROM THE Revdex.com:
In an effort to expedite the...

resolution of your complaint, please contact the business as requested.
Please confirm that this has been done and update us on the outcome of the conversation.
[redacted]
Assistant Manager-Home Services
Revdex.com-Chicago & Northern Illinois
Initial Consumer Rebuttal /* (3000, 15, 2015/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He never try to contact me or show any concern about the quality of the job that they did in my house, they came and installed my old demper back but I never got the refund from my new damper that I pay $409
Final Business Response /* (4000, 17, 2015/02/06) */
Maximum chimney services has tried numerous times to get in touch with Ms. [redacted]. No response back. We will be issuing a check for the full amount owed. We also sealed her chimney crown ,flashing the side of her chimney and also put on a new stainless steel chimney cover. That amount is usually over $600 which we did for free.

Initial Business Response /* (1000, 5, 2014/10/27) */
The technician that came out did so as requested, for a service call, for a fireplace sweep and inspection, upon the inspection, the technician noticed the gas starter pipe was the wrong size and quoted the customer on a new pipe. The...

customer was informed that the part was back ordered and we would not have it in for a week or so. The technician took longer than usual because it was a complicated set up and he took his time to ensure the customer had everything done correctly and safely, and to ensure maximum service.
We have called the customer 3-4 times to rectify the situation with no response. We cannot do anything about this without a response from her customer.

Final Consumer Response /* (2000, 10, 2015/06/16) */
Mr. [redacted] returned call to let me know that the business contacted him and he requested we close the complaint. 06/16/2015 [redacted]