Maximum Motorsports

In response to complaint ID # [redacted] by [redacted] [redacted] left his Suzuki motorcycle at our dealership on consignment when he purchased his new Kawasaki motorcycle in September The cosigned motorcycle had very high mileage and broken rear signal light that was neatly taped [redacted] was hoping to get retail value for his motorcycle which was approximately $***Unfortunately, the motorcycle sat in our showroom for months with very little interestFinally someone came in and offered $for the motorcycle, we gave [redacted] a phone call stating we had a customer who was offering $for the motorcycle, he declined the propositionApproximately weeks later we received another offer of $3000, again we called [redacted] and told him the new customers offer as well as informed him that he would need to pay for the rear blinker that was neatly taped up as previously stated to [redacted] He then stated, do wha t you need to do and sell the bikeSo we hung up and we had the service department install a new rear signal light and sold the motorcycle for [redacted] A few days later [redacted] called and asked how much I sold the bike for and how much he would be receivingI told him it was $minus the turn signalHe immediately started using profanity over the phone, which is when I told him to just come in to our store and pick up his checkWhen he arrived at the store with his chest poked out and approached me in a threatening manor, I was taken backI felt very threatenedIn this day and age you never know what people are capable of doingI was so upset because we did this customer a favor and sold his motorcycle for him with no consignment feeCustomarily when we sell a consignment unit we collect 10% of the sale, which I did not do to this customer because he has been with us for years and he purchased the new bike from usHe was such a good customer of ours and I never thought he would have been so demeaning to me and think I was trying to take advantage of himI handed him the check and then asked him to leave and not return

We have inspected Mrs [redacted] ’s jeep, and she did have a problem with the transmissionWe followed the diagnostics set before us by Jeep and came to the conclusion that the valve body had to be replacedWe replaced the valve body and returned the vehicle to the customerIt is regrettable that a customer has a problem with a new vehicle, but we are bound to the guidelines set before us by the ManufactureWe cannot replace parts or vehicles just because that’s what a customer has requestedThe vehicle has been repaired and is operating to factory specs

In response to complaint ID # [redacted] by [redacted]. [redacted] left his 2004 Suzuki motorcycle at our dealership on consignment when he purchased his new Kawasaki motorcycle in September 2016. The cosigned motorcycle had very high mileage and broken rear signal light that was...

neatly taped. [redacted] was hoping to get retail value for his motorcycle which was approximately $[redacted]. Unfortunately, the motorcycle sat in our showroom for 3 months with very little interest. Finally someone came in and offered $2500 for the motorcycle, we gave [redacted] a phone call stating we had a customer who was offering $2500 for the motorcycle, he declined the proposition. Approximately 2 weeks later we received another offer of $3000, again we called [redacted] and told him the new customers offer as well as informed him that he would need to pay for the rear blinker that was neatly taped up as previously stated to [redacted]. He then stated, do wha t you need to do and sell the bike. So we hung up and we had the service department install a new rear signal light and sold the motorcycle for [redacted]. A few days later [redacted] called and asked how much I sold the bike for and how much he would be receiving. I told him it was $3000 minus the turn signal. He immediately started using profanity over the phone, which is when I told him to just come in to our store and pick up his check. When he arrived at the store with his chest poked out and approached me in a threatening manor, I was taken back. I felt very threatened. In this day and age you never know what people are capable of doing. I was so upset because we did this customer a favor and sold his motorcycle for him with no consignment fee. Customarily when we sell a consignment unit we collect 10% of the sale, which I did not do to this customer because he has been with us for 12 years and he purchased the new bike from us. He was such a good customer of ours and I never thought he would have been so demeaning to me and think I was trying to take advantage of him. I handed him the check and then asked him to leave and not return.

To whom it may concern,
Mr. [redacted] brought his vehicle into our shop on February...

16th 2015. The vehicle was in very rough shape and had obviously not been maintained. The engine had a miss and was smoking badly. We diagnosed the vehicle with needing an engine. According to our records at that time we gave Mr. [redacted] three options. A Mopar remanufactured engine with a 3 year 36,000 mile warranty, a [redacted] remanufactured engine with a 3 year 36,000 mile warranty, and a remanufactured engine from [redacted] which carried a 1 year 12,000 mile warranty. Mr. [redacted] was explained the differences in his choices repeatedly, and choose the lesser warranty because it was cheaper in price.We strive for the highest level of customer satisfaction by giving our customer options that better fit their finical needs. These options are equal in quality if the vehicle is properly maintained.
 
Thank you,
[redacted]
Service Manager
Carlock CDJR

We have inspected Mrs. [redacted]’s jeep, and she did have a problem with the transmission. We followed the diagnostics set before us by Jeep and came to the conclusion that the valve body had to be replaced. We replaced the valve body and...

returned the vehicle to the customer. It is regrettable that a customer has a problem with a new vehicle, but we are bound to the guidelines set before us by the Manufacture. We cannot replace parts or vehicles just because that’s what a customer has requested. The vehicle has been repaired and is operating to factory specs.