Maximum Security Alarm

Yes we will reimburse the customer the cost of the HVAC invoices and the cost of the thermostats purchased at ***'sI will be submitting a refund check request for the amount of $Again I do apologize for the situationWe will be conducting additional training with [redacted] and our technician who originally installed the thermostat into the home

I am rejecting this response because: I did not get a full refund of my moneyMaximum Security did not pay off my previous alarm contract like they said they wouldConsequently, I was billed a total of $over monthsMaximum Security said they would refund me but have not

A request to pay off your old alarm company would not constitute a breach of contractWe have no problem refunding the monies promised to you but we will not cancel your contract over thisYou signed a contract with the knowledge you had another alarm company which is a decision you made[redacted] is the monitoring company and they have not done anything wrongThey simply want payment for the services they are providing for you based on your contractual agreement

I received a bad check for $from Maximum Security for damages that they causedFor five days now I have been given the run aroundStrangely, neither the manager nor the CEO has been to the office all weekI find this quite hard to believeOne of the supervisors in customer service told me that I could take the check directly to their bankI called before I left to make sure the funds were availableWhen I went to the bank, I was unable to cash the checkThe branch manager at the bank spoke to the supervisor at my requestThe supervisor stated that accounting was in a meeting and it would take minutesShe stated that as soon as they were done they would call the bank before they closed in hours.I called back minutes before the bank closed, the supervisor had left for the day and there was no one that could help meIn addition Maximum Security also owes me $for failure to terminate my previous alarm contract like they said they would.Refund by Wire immediately to my account for the total amount owed $471.Previous Revdex.com case # [redacted]

Yes, this is correctAfter further research we do not have another installer in the area therefore we are going to cancel the account for the customerTheir account was already pulled from collectionsDue to the fact we are unable to satisfy the customers needed we have advised them we are canceling the account with no further collections action

I am rejecting this response because: The business has already been given permission to speak with me throughost [redacted] [redacted] They have also been informed of my PA statusI have spoken on his behalf before to bother [redacted] and Maximum Security I am sure they have notesAlso [redacted] lives with me so my contact info and his are the sameWe have also requested copies of the contracts and they have failed to arrivedThe company rep has advised me already that if [redacted] cancells he is responsible for paying all payments I am not interested in this option as I feel the company had taken advantage of an elderly man At the very least I want him released completely from the contract they say he is underI would also like a refund of monies paidI would also like the company to respond either through the Revdex.com or by email so there is a hard copy of all correspondence as from past experience I have found that there rep was abusive and used out right lies in our phone conversationThank You, [redacted]

The last time we spoke with this customer we advised him a [redacted] service dealer [redacted] would be coming out to service the customerThis customer needs to contact [redacted] for all service needsJan 1:00PM PST - Jessica Escobar job# was closed for second time at customers request per [redacted] We reopened service ticket and reassigned to [redacted] [redacted] Jan 1:08PM PST - [redacted] Transferred Call from [redacted] Customer was extremely upset and requesting to cancel because the siren he purchased at the time of install and the motion he purchased 12/2/hadn't been installedAdditionally, his chimes were set improperly and he was upset that the tech drilled through his maple doors to install the contacts without his consentAdvised the customer a ticket was opened on 12/2/but he states no one ever contacted himAccording to [redacted] , the dealer tried to contact the customer several times, left messages, then closed the ticket due to unable to contact / no response from the customerResolved the issue by scheduling [redacted] to go out tomorrow between 9a-11a to run service call and submitted check request for months of service @ $- $89.97.Why is the customer waiting months to contact us regarding this issue when we tried to resolve the problem on several occasions back in January We will not refund or cancel the account to the fact we made several attempts to complete the service and the customer did not allow us or respond to service requestsWe have already refunded the customer months due to service issues

We are sending the customer an ACH todayI have addressed this with the customer

I am rejecting this response because: I appreciate the actions that the representative from Maximum Security Alarm has taken regarding deleting their credit inquiry and my information from their database, however, I am still not at ease with my social security number and personal information being at risk with this third party that has been referred to in the previous business responses Because I reached this third party by calling Maximum Security Alarm's Sacramento, CA, number to discuss this matter, I strongly feel that Maximum Security should provide the full name and contact number of this entity who spoke for them and whose employee read my social security number by number As a side note, it was a company named Monitonics who scheduled the tentative appointment, then Maximum Security Alarm showed up as an inquiry on my credit file, and now a third party referred to as AG has my personal information

RevDex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Upon receiving this response, we received a call at 12:54pm on July 13, from Maximum Security from *** She gave us two office numbers to reach them They are as follows: [redacted] or [redacted] She mentioned that they will take care of our move and a payment

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I contacted AG Sales on 12/22/and spoke with a representative named *** I explained my concern that, because of its business relationship with Maximum Security Alarm, this company had my Social Security number in its system as it was read to me number-by-number by their employee on 11/26/when I called the Maximum Security Alarm number [redacted] stated that he was searching as we spoke, and he could find no information under my name in their system At this point I hope that both companies have, in fact, truthfully disclosed that my Social Security number and personal information have been deleted from their databases, and no further unauthorized or fraudulent activity will result from my social security number having been compromised I have received to date no satisfactory explanation of how they obtained my Social Security number

Thank you for your prompt attention to and moves to resolve this situation I have read the response and am satisfied with of the issues involved - the deletion of the credit inquiry and removing my information from their database My remaining concern is an explanation of exactly how they had my social security number without my having given it them.I feel that I can accept the resolution with this information

We spoke with this customer today and are in the process of working on a solution with this customerWe will mail the customer a user guide as well

In response to the letter sent by your office Wednesday, November the following is submitted: [redacted] never advised me that [redacted] would be coming out to service my alarm system, but rather that someone would be contacting me[redacted] is a [redacted] Dealers [redacted] is the alarm Monitoring company therefore they are the company whom you pay your monthly monitoring bill monthly and does all of our alarm MonitoringSince Maximum Security Alarm no longer had an Alarm Technician in the area your alarm company [redacted] sent assigned one of their service reps to your open service ticketAs explained in the original response the customer did not respond to the service request therefore [redacted] closed out the service ticketAs I remember, the work was closed out and assigned to [redacted] as [redacted] no longer had anyone in the area to my service my system [redacted] is an authorized [redacted] Dealer whom they use to repair service on alarm systems [redacted] assigns service dealers to repair service requests [redacted] did not contact me to set up an appointment, but later called back to cancel this appointment as they did not have the siren, or motion sensor that was to be installed and indicated that they would get back to me to set up an appointment upon receipt of these items [redacted] never got back with me nor was a message ever left in regards to thisThere is just my wife and I at this phone number therefore there would be no opportunity for this matter to be missedWe have no control over the company [redacted] as they are not affiliated with Maximum Security AlarmWe are both Authorized [redacted] dealers however we are not associated with [redacted] and that complaint needs to be addressed with [redacted] or [redacted] .As to why I waited months to contact anyone it is because I was in the process of moving into a new house, building a new building, acquiring repairing and selling an additional property, and running a multimillion dollar business by myselfI do not have time to deal with a $dollar per month business that is not doing its job.All we ask is for the customer to communicate with us to resolve the problemIf there was a service issue [redacted] is very diligent regarding repairing open service tickets Lastly, the system was up in so poorly that filters were left out and it diminished the function of my internet.This can be repaired during a service call and [redacted] will gladly open another service call with this customerThe customer will need to call [redacted] at [redacted] to request a service call from their alarm technician

[redacted] has made a total of $unauthorized withdrawals from my account AFTER my contract was terminatedI terminated my contract with the company in December, since then they have made withdrawals total of $I went through a lengthy process with their "sister company" Maximum Security to get the issue resolvedThey even sent me a bad check, which is why I have no patience for this companyI have contacted Maximum Security they tell me [redacted] is making the withdrawals, while [redacted] won't even respond to me and transfer my calls to Maximum SecurityMy case handler from the Revdex.com in CA has advised me to file the complaint against [redacted] because that's what the bank statement shoes.Explanation for the charges incurred and written confirmation of termination of contract

This complaint needs to be taken up with [redacted] the Monitoring companyWe are not the monitoring company and have no control over this matter

I am rejecting this response because: It does constitute a breach of contract I guess a judge will have to decide My complaint was with Maximum Security not [redacted] [redacted] value the concerns of customers and according to the attached letter have closed me out and sent it back to Maximum They should not even bring [redacted] up They are the deceptive company that I am complaining against

Hello,Please contact Maximum Security Alarm at 1-916-676-We have moved office locations and are in the process of transferring our phone number to our new office however we have had some technical issues getting the numbers transferredWe are happy to help you.Thank you

I am rejecting this response because: I was open to many different options they turned them all down, even agreeing to to pay to have all the windows alarmed, they agreed at per window, my only request was that they drop one year of the month contract for minitoring, they refused, I have since been told by another company that legally in california they cannot have you contract for more than years on monitoring, if that is true, it's foolish that they turn my request down, I dont believe the monitoring was installed correctly, I proved iti could walk from my door leading to the kitchen from the garage, go past kitchen into dining room & living room and 3rd brand alarm would not go offin frustration I had an electrician remove ther alarm, they never phoned me, no alarm went offnothing happened, so I dont believe that monitoring was done correctly they never called an emergency number so what kind of alarm is that, that it can be removed and not one thing happenedi will take them to court and I have prove for the two electricians that were there, no alarms were soundedo contact ever madethey put poor contact in your home and then want to tie you up on monitoring for mosi was solicited on the phone for this saying free installation, well that wasnt true either I paid look where they mae there money on all the minitoring fee they recieve er mofor contactyou can have eveery window done and still only pay the same feeit is to hard to write these things, if I can talk to you on the phone it would be much better if possible thank you, trust me when I tell you that a good company would work with you in some compromise, they would not accept any of the options, the other was to buy out of the contract, they said nothen I tried to get the reduced as that is high for only contact, they refused, please check into the rulling on it being illegal to sign you up for months tthank you

We have done everything on our end as requested by the customerI will follow up with Montironics to see why they are charging her but we are not charging her accountShe needs to call and cancel with Monitronics her Monitoring company if there was ever a concern.?