Met with company rep (***) May 15/to order door *** said his installer would be in contact with us to arrange home visit to confirm door measurements, then door would be ordered May 19, *** provided quote, BUT AGAIN said his installer would contact us to finalize orderAt no time did his installer contact usOn May 21, after email and phone call to company, on phone *** said AGAIN his installer would contact us that day (May 21/15) or next day (May 22/15) AT NO TIME DID HIS INSTALLER CONTACT US After waiting days (May 20, 21, &23/15) contacted *** to cancel door orderAT NOT TIME WAS AN EXPLANATION GIVEN AS TO WHY INSTALLER DID NOT CONTACT US POOR CUSTOMER SERVICE
Met with company rep (***) May 15/to order door *** said his installer would be in contact with us to arrange home visit to confirm door measurements, then door would be ordered May 19, *** provided quote, BUT AGAIN said his installer would contact us to finalize orderAt no time did his installer contact usOn May 21, after email and phone call to company, on phone *** said AGAIN his installer would contact us that day (May 21/15) or next day (May 22/15) AT NO TIME DID HIS INSTALLER CONTACT US After waiting days (May 20, 21, &23/15) contacted *** to cancel door orderAT NOT TIME WAS AN EXPLANATION GIVEN AS TO WHY INSTALLER DID NOT CONTACT US POOR CUSTOMER SERVICE