Maximum Tuning Ltd.

The guys at Maximum Tuning are greatI've been coming here since they moved to Sea Cliff in Work is top notch and they have even picked up and dropped of my car for me in [redacted] !

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
Unfortunately, the response provided by Maximum Turning is full of inaccuracies and outright lie I have documents proving that.
Here is point by point analysis of the message from business:
1. “The next day *** *** came in at *** saying he had felt a small vibration.” “I personally went on a road test with him and explained that I did not feel any vibration” “** *** said he felt it when he left the shop, but agreed it was not noticeable at this time.”
I reported the problem to the business right after the service (not the next day). Next date the *** *** did went on road with me at my insistence At the time, neither me nor the business owner claimed that the vibration vas small. The vehicle was clearly dangerous to drive.
2. “I inspected every wheel with ** ***All lugs where presesnt and the wheels were tight.”
Nobody in the shop ever inspected the vehicle after the service. According to the document provided by the dealership (see attachment ***) quote: "WHILE CHECKING PRESSURES FOR ALL TIRES FOUND THE L/F WHEEL TO BE LOOSEIT IS ALSO MISSING A LUG BOLTRE-TORQUED ALL WHEELS AND SET CORRECT TIRE PRESSURES ON ALL TIRESALL OK."
3. “I sugested it could be due to the tires being stored at a low pressure (which can cause flat spotting ) or the fact that they are years oldHe was not happy with either of these explanations.”
I was not about me being happy with the explanation. The vehicle appeared dangerous to drive, which prompted me to go to the dealerHowever, after they had tighten the lugs at the dealership, the problem was fixedThis indeed suggests that the expansion provided by “Maximum Tuning” was not correct
4. “He returned at *** stateing he had gone to the local *** dealer and was told that we "left all of the lugs loose and had done a poor job on the brakes"He also stated that they "charged him a lot of money to replace all of the lugs and the brakes"When asked for an invoice front the dealer, he could not produce one.”
a) I had never claimed they charged me at the dealership for reinstalling the braked. I have a service contract with *** and they would perform this job at no charge if needed Apparently, during the routine dealer checkup just a few day before I went to Maximum Tuning, my brakes were found in excellent condition (see attachment ***). This means that the shop claim that the brake pads needed replaced was false.
b) At the dealership they did charge me $ to examine the vehicle for the problem and for reinstalling wheals (see attachment ***) This did not include replacement of the lug bolt which had to be ordered and the cost of alignment needed after driving the car with lose wheelsNobody in the shop ever requested me for the invoice from the dealerIf they did, I would have no problem producing one.
5. “When I inspected the vehicle again, it was very obvious the original old lugs and our brakes were still on the vehicle.”
Once again, nobody ever has been expecting the vehicle after the service.
6. “** *** initiated a chargeback with his credit card comapny stating that he did not authorize or recieve any service from us.”
I have never claimed that I haven’t authorized the changedMy complain was regarding the quality of service.
7. “I explained that I would offer him a full refund if he returned the parts that we installed in his vehicle.” …“I have already apologized and I will give him a refund if he not only returns my parts”
a) Brake pads are disposable parts. They cannot be removed from the vehicle and reused Besides, by installing them (if they ever did) they destroyed those in place, which (according to the attached dealer statement ) were in excellent conditionb) After the disservice they provided to the vehicle (apparently endangering my live) I would never allow them to approach it at any pretense
c) Nobody had ever apologies to meAs you can see, their letter obviously admits no fault.
Thank you very much,
*** ***
Sincerely,*** ***

Again, *** *** was offered a full refund for the tire installationIf he had the vehicle at the dealer a few days earlier and was informed that the brakes were in “excellent condition”, then why did he authorize us to replace them? *** *** was unsatisfied with his tire installation, so we offered him a refund for that serviceHe was informed of the condition of the brake pads and gave us authorization to replace themWe have nothing to hide, if he didn’t think the brake pads were low, we would have been glad to show him*** *** wants a refund and an apologyHe has been offered both, however because he states that we didn’t not offer him an apology, here it is in writing“I am very sorry that you are unsatisfied with the tire installation performed on your vehicleWe do our best to keep our customers happy however, we do have limitsAs a good will gesture, we will refund you for the tire installatio n.” Unfortunately, *** *** will not accept this and is looking for a free brake job which I cannot offer himAgain, I can provide evidence from his credit card company that he initiated a fraudulent charge back claiming that he did not authorize the charge which was ruled in our favorHe has also threatened to “ruin our business” if we did not give him a full refund, and this exaggerated description of events to the Revdex.com is his way of strong arming us into a full refundUnfortunately, he is not willing to compromise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
1. “exaggerated description of events”The description is absolutely accurate and preciseI am ready to repeat every word under oath "*** *** was offered a full refund for the tire installation.", “*** *** was unsatisfied with his tire installation, so we offered him a refund for that service", "*** *** wants a refund and an apologyHe has been offered both"I have got any refund or apology directly from the businessIf they indeed offering a refund and/or apology, I would expect it in the mail.3. "If he had the vehicle at the dealer a few days earlier and was informed that the brakes were in “excellent condition”, then why did he authorize us to replace them?"It was a routine checkup under *** service contract They normally do not communicate results unless there is a problem I used to trust "Maximum Tuning" and haven't question their assessment at the timeI had to go to the dealer because of the vibration issues, where, among other things, they insisted that the brakes were fine. “I am very sorry that you are unsatisfied with the tire installation performed on your vehicleWe do our best to keep our customers happy however, we do have limits. As a good will gesture, we will refund you for the tire installation.” As a good will gestureI first tried to resolve the "vibration issues" with the business However, they choose to ignore it while demonstrating the degree of negligence, which might be criminal According to the "*** *** assessment, I was luckyto arrive to them without losing a wheel and getting into serious accident. Under the circumstances refund is a bare minimum of what they can offerAs per brakes, based on my recent experience I’m much more comfortable with the “***” assessments than with one from “Maximum Tuning”At best they made an honest mistake like one they made while installing tires "He has also threatened to “ruin our business” if we did not give him a full refund"I have never threatened to ruin their businessI do understand that everyone could make a mistake However, I did informed them that I cannotleave without response this level of negligence and refusal to take responsibility.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

The guys at Maximum Tuning are great. I've been coming here since they moved to Sea Cliff in 2006. Work is top notch and they have even picked up and dropped of my car for me in [redacted]!

[redacted] brought his [redacted] into our shop on Dec * for us to install wheels and tires (which he provided) on his [redacted]. We have been installing these wheel for the last 6 years on this vehicle....

Upon removal of his wheels, our tech noticed the rear brake pads to be low. We also noticed that the 6 year old tires [redacted] provided were showing signs of wear and were all under inflated. We contacted [redacted], he aurthorized us to replace his brakes, we inflated his tires and mounted them on his vehicle. The next day [redacted] came in at [redacted] saying he had felt a small vibration. I personally went on a road test with him and explained that I did not feel any vibration. [redacted] said he felt it when he left the shop, but agreed it was not noticable at this time. I inspected every wheel with [redacted]. All lugs where presesnt and the wheels were tight. I sugested it could be due to the tires being stored at a low pressure (which can cause flat spotting ) or the fact that they are 6 years old. He was not happy with either of these explanations. He returned at [redacted] stateing he had gone to the local [redacted] dealer and was told that we "left all of the lugs loose and had done a poor job on the brakes". He also stated that they "charged him a lot of money to replace all of the lugs and the brakes". When asked for an invoice front the dealer, he could not produce one. When I inspected the vehicle again, it was very obvious the original old lugs and our brakes were still on the vehicle. When I reviewed the video of his vehicle being repaired, my tech could be seen tightening ALL the wheels. [redacted] initiated a chargeback with his credit card comapny stating that he did not authorize or recieve any service from us. The CC company ruled in our favor after offering them video and audio of [redacted] authorizing the repair, proof of him signing the invoice and my techs performing the repair corectly. We have the paperw ork to back this up. After recieving the decision from the CC company, [redacted] called me demanding a refund. I told him I was sorry he was unhappy and offered to reimburse him for the tire installation. As for the brakes, he authorized the repair and the job was performed corectly. He then explained that if we didn't give him a full refund he would "ruin my business". I explained that I would offer him a full refund if he returned the parts that we installed in his vehicle. I was trying to explain to him that if you are not happy with something, you dont get to keep the product and your money. He cut me off and said he would not except anything except a full refund and he keeps the parts or he will "ruin my business". I explained that I will not speak to him if he insists on threating me, than I hung up. He has since gone on an online "smeer compain" writing negintive and false reviews about my company. He also contacted the comapny that s old him the tires (who we install for) and demanded they let him leave a negtive review on there website. They also sided with us because of the age of his tires, the holes in his story and our perfect 5 star rating with them. My offer still stands. I have already apologized and I will give him a refund if he not only returns my parts, but agrees to remove all the negative reviews he posted online, and not to post any additional negative reviews. Or I will refund him for the tire instalation if he insists on keeping the parts.

The guys at Maximum Tuning are great. I've been coming here since they moved to Sea Cliff in 2006. Work is top notch and they have even picked up and dropped of my car for me in [redacted]!

Review: Dec *, 2014, I went to Maximum Tuning to install winter tires. I supplied tires which were already mounted on wheels and balance. The service owner advised me also to replace rear brake pads, which he claim were almost completely worn, which I agreed to. Immediately after the service the vehicle started vibrating dangerously even at low speed. I came back to the shop to demonstrate the problem. They explained it by condition of the tires and advised me to drive it some more before the problem would self-resolve. Luckily, I wasn't convinced and went to the [redacted] service instead. Apparently, I was lucky to avoid a major accident on my way there - all the bolts holding the wheels were lose and some were missing. It also transpired that the rear brakes pads, which Maximum Tuning advised to replace, were in excellent condition according to the dealership assessment just a week earlier.Desired Settlement: Refund, apology and, above all change of attitude. The vehicle repair requires high level of professionalism and responsibility. Human lives depend on it. Maximum tuning should either adopt to this level or stop its operations.

Business

Response:

[redacted] brought his [redacted] into our shop on Dec * for us to install wheels and tires (which he provided) on his [redacted]. We have been installing these wheel for the last 6 years on this vehicle. Upon removal of his wheels, our tech noticed the rear brake pads to be low. We also noticed that the 6 year old tires [redacted] provided were showing signs of wear and were all under inflated. We contacted [redacted], he aurthorized us to replace his brakes, we inflated his tires and mounted them on his vehicle. The next day [redacted] came in at [redacted] saying he had felt a small vibration. I personally went on a road test with him and explained that I did not feel any vibration. [redacted] said he felt it when he left the shop, but agreed it was not noticable at this time. I inspected every wheel with [redacted]. All lugs where presesnt and the wheels were tight. I sugested it could be due to the tires being stored at a low pressure (which can cause flat spotting ) or the fact that they are 6 years old. He was not happy with either of these explanations. He returned at [redacted] stateing he had gone to the local [redacted] dealer and was told that we "left all of the lugs loose and had done a poor job on the brakes". He also stated that they "charged him a lot of money to replace all of the lugs and the brakes". When asked for an invoice front the dealer, he could not produce one. When I inspected the vehicle again, it was very obvious the original old lugs and our brakes were still on the vehicle. When I reviewed the video of his vehicle being repaired, my tech could be seen tightening ALL the wheels. [redacted] initiated a chargeback with his credit card comapny stating that he did not authorize or recieve any service from us. The CC company ruled in our favor after offering them video and audio of [redacted] authorizing the repair, proof of him signing the invoice and my techs performing the repair corectly. We have the paperw ork to back this up. After recieving the decision from the CC company, [redacted] called me demanding a refund. I told him I was sorry he was unhappy and offered to reimburse him for the tire installation. As for the brakes, he authorized the repair and the job was performed corectly. He then explained that if we didn't give him a full refund he would "ruin my business". I explained that I would offer him a full refund if he returned the parts that we installed in his vehicle. I was trying to explain to him that if you are not happy with something, you dont get to keep the product and your money. He cut me off and said he would not except anything except a full refund and he keeps the parts or he will "ruin my business". I explained that I will not speak to him if he insists on threating me, than I hung up. He has since gone on an online "smeer compain" writing negintive and false reviews about my company. He also contacted the comapny that s old him the tires (who we install for) and demanded they let him leave a negtive review on there website. They also sided with us because of the age of his tires, the holes in his story and our perfect 5 star rating with them. My offer still stands. I have already apologized and I will give him a refund if he not only returns my parts, but agrees to remove all the negative reviews he posted online, and not to post any additional negative reviews. Or I will refund him for the tire instalation if he insists on keeping the parts.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

Unfortunately, the response provided by Maximum Turning is full of inaccuracies and outright lie. I have documents proving that. Here is point by point analysis of the message from business: 1. “The next day [redacted] came in at [redacted] saying he had felt a small vibration.” .. “I personally went on a road test with him and explained that I did not feel any vibration” .. “[redacted] said he felt it when he left the shop, but agreed it was not noticeable at this time.” I reported the problem to the business right after the service (not the next day). Next date the [redacted] did went on road with me at my insistence. At the time, neither me nor the business owner claimed that the vibration vas small. The vehicle was clearly dangerous to drive. 2. “I inspected every wheel with [redacted]. All lugs where presesnt and the wheels were tight.” Nobody in the shop ever inspected the vehicle after the service. According to the document provided by the dealership (see attachment [redacted]) quote: "WHILE CHECKING PRESSURES FOR ALL TIRES FOUND THE L/F WHEEL TO BE LOOSE. IT IS ALSO MISSING A LUG BOLT. RE-TORQUED ALL 4 WHEELS AND SET CORRECT TIRE PRESSURES ON ALL 4 TIRES. ALL OK." 3. “I sugested it could be due to the tires being stored at a low pressure (which can cause flat spotting ) or the fact that they are 6 years old. He was not happy with either of these explanations.” I was not about me being happy with the explanation. The vehicle appeared dangerous to drive, which prompted me to go to the dealer. However, after they had tighten the lugs at the dealership, the problem was fixed. This indeed suggests that the expansion provided by “Maximum Tuning” was not correct. 4. “He returned at [redacted] stateing he had gone to the local [redacted] dealer and was told that we "left all of the lugs loose and had done a poor job on the brakes". He also stated that they "charged him a lot of money to replace all of the lugs and the brakes". When asked for an invoice front the dealer, he could not produce one.” a) I had never claimed they charged me at the dealership for reinstalling the braked. I have a service contract with [redacted] and they would perform this job at no charge if needed. Apparently, during the routine dealer checkup just a few day before I went to Maximum Tuning, my brakes were found in excellent condition (see attachment [redacted]). This means that the shop claim that the brake pads needed replaced was false. b) At the dealership they did charge me $157.51 to examine the vehicle for the problem and for reinstalling wheals (see attachment [redacted]). This did not include replacement of the lug bolt which had to be ordered and the cost of alignment needed after driving the car with lose wheels. Nobody in the shop ever requested me for the invoice from the dealer. If they did, I would have no problem producing one. 5. “When I inspected the vehicle again, it was very obvious the original old lugs and our brakes were still on the vehicle.” Once again, nobody ever has been expecting the vehicle after the service. 6. “[redacted] initiated a chargeback with his credit card comapny stating that he did not authorize or recieve any service from us.” I have never claimed that I haven’t authorized the changed. My complain was regarding the quality of service. 7. “I explained that I would offer him a full refund if he returned the parts that we installed in his vehicle.” …“I have already apologized and I will give him a refund if he not only returns my parts”a) Brake pads are disposable parts. They cannot be removed from the vehicle and reused. Besides, by installing them (if they ever did) they destroyed those in place, which (according to the attached dealer statement ) were in excellent condition.b) After the disservice they provided to the vehicle (apparently endangering my live) I would never allow them to approach it at any pretense. c) Nobody had ever apologies to me. As you can see, their letter obviously admits no fault. Thank you very much, [redacted]

Sincerely,

Business

Response:

Again, [redacted] was offered a full refund for the tire installation. If he had the vehicle at the dealer a few days earlier and was informed that the brakes were in “excellent condition”, then why did he authorize us to replace them? [redacted] was unsatisfied with his tire installation, so we offered him a refund for that service. He was informed of the condition of the brake pads and gave us authorization to replace them. We have nothing to hide, if he didn’t think the brake pads were low, we would have been glad to show him. [redacted] wants a refund and an apology. He has been offered both, however because he states that we didn’t not offer him an apology, here it is in writing. “I am very sorry that you are unsatisfied with the tire installation performed on your vehicle. We do our best to keep our customers happy however, we do have limits. As a good will gesture, we will refund you for the tire installatio n.” Unfortunately, [redacted] will not accept this and is looking for a free brake job which I cannot offer him. Again, I can provide evidence from his credit card company that he initiated a fraudulent charge back claiming that he did not authorize the charge which was ruled in our favor. He has also threatened to “ruin our business” if we did not give him a full refund, and this exaggerated description of events to the Revdex.com is his way of strong arming us into a full refund. Unfortunately, he is not willing to compromise.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

1. “exaggerated description of events”The description is absolutely accurate and precise. I am ready to repeat every word under oath. 2. "[redacted] was offered a full refund for the tire installation.", “[redacted] was unsatisfied with his tire installation, so we offered him a refund for that service", "[redacted] wants a refund and an apology. He has been offered both"I have got any refund or apology directly from the business. If they indeed offering a refund and/or apology, I would expect it in the mail.3. "If he had the vehicle at the dealer a few days earlier and was informed that the brakes were in “excellent condition”, then why did he authorize us to replace them?"It was a routine checkup under [redacted] service contract. They normally do not communicate results unless there is a problem. I used to trust "Maximum Tuning" and haven't question their assessment at the time. I had to go to the dealer because of the vibration issues, where, among other things, they insisted that the brakes were fine. 4. “I am very sorry that you are unsatisfied with the tire installation performed on your vehicle. We do our best to keep our customers happy however, we do have limits. As a good will gesture, we will refund you for the tire installation.” As a good will gesture. I first tried to resolve the "vibration issues" with the business. However, they choose to ignore it while demonstrating the degree of negligence, which might be criminal. According to the "[redacted] assessment, I was luckyto arrive to them without losing a wheel and getting into serious accident. Under the circumstances refund is a bare minimum of what they can offer. As per brakes, based on my recent experience I’m much more comfortable with the “[redacted]” assessments than with one from “Maximum Tuning”. At best they made an honest mistake like one they made while installing tires. 5. "He has also threatened to “ruin our business” if we did not give him a full refund"I have never threatened to ruin their business. I do understand that everyone could make a mistake. However, I did informed them that I cannotleave without response this level of negligence and refusal to take responsibility.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,