Electrical generator was due for maintenance after one year after installationIt had hours of total run in test mode over the yearI called Michael to perform required checkI was charged $for oil change and filter replacementUpon checking the generator manual I discovered that this was redundant service as oil change and filter replacement would be due only after years of usage of hours of running, whichever comes firstFirst, I was charged for the unnecessary service (all what electrician was supposed to do was checking for water infusion and state of charge)What is more important - this incident proved that Maximus Electric personnel has no experience in generators maintenanceWhat they did was based on the guesswork rather than knowledge of what needs to be doneI sent emails to the owner asking for explanation - no responsePoor communication, overcharge, lack of professional expertise
Electrical generator was due for maintenance after one year after installation. It had 5 hours of total run in test mode over the year.
I called Michael to perform required check. I was charged $150 for oil change and filter replacement. Upon checking the generator manual I discovered that this was redundant service as oil change and filter replacement would be due only after 2 years of usage of 200 hours of running, whichever comes first.
First, I was charged for the unnecessary service (all what electrician was supposed to do was checking for water infusion and state of charge).
What is more important - this incident proved that Maximus Electric personnel has no experience in generators maintenance. What they did was based on the guesswork rather than knowledge of what needs to be done.
I sent 2 emails to the owner asking for explanation - no response. Poor communication, overcharge, lack of professional expertise.
Electrical generator was due for maintenance after one year after installationIt had hours of total run in test mode over the yearI called Michael to perform required checkI was charged $for oil change and filter replacementUpon checking the generator manual I discovered that this was redundant service as oil change and filter replacement would be due only after years of usage of hours of running, whichever comes firstFirst, I was charged for the unnecessary service (all what electrician was supposed to do was checking for water infusion and state of charge)What is more important - this incident proved that Maximus Electric personnel has no experience in generators maintenanceWhat they did was based on the guesswork rather than knowledge of what needs to be doneI sent emails to the owner asking for explanation - no responsePoor communication, overcharge, lack of professional expertise
Electrical generator was due for maintenance after one year after installation. It had 5 hours of total run in test mode over the year.
I called Michael to perform required check. I was charged $150 for oil change and filter replacement. Upon checking the generator manual I discovered that this was redundant service as oil change and filter replacement would be due only after 2 years of usage of 200 hours of running, whichever comes first.
First, I was charged for the unnecessary service (all what electrician was supposed to do was checking for water infusion and state of charge).
What is more important - this incident proved that Maximus Electric personnel has no experience in generators maintenance. What they did was based on the guesswork rather than knowledge of what needs to be done.
I sent 2 emails to the owner asking for explanation - no response. Poor communication, overcharge, lack of professional expertise.