Revdex.com and Complaint Department, The issue with *** *** (member ***) began in person in May of (she notes in one of her letters below that it was May 30th yet I do not know how she determines exactly which day we spoke)SUMMARY : *** began her membership with Maximus Gym on
11-8-She signed up and paid for a prorate of the rest of NovemberHer first payment of came out in December of yet in January her card declined the She brought in a new card and it was authorized on January 3rd 2017, and her January fees were charged of In February though it declined so the system defaulted her to .01. She was charged then only through July (even though she and I discussed this in May)She was charged our Yearly Investment Fee in May of as well (a member requirement)In August her card was attempted twice for the regular charges of yet was declined both timesIn September our new system took over and ABC Financial began the task of attempting chargesSeptember and first part of October were declined yet then two past due charges were able to be recouped in October on the 6th and the 25th….yet were charged back and refunded to *** due to her contacting her bank to deny chargesDETAILS : *** came in the gym in May and requested a Cancellation form for her membership to the gymAs ***’s membership was a Month EFT, she had agreed to stay for a full months, paying her dues*** informed me that she was moving to California, and moving out of the county of Kittitas is one of only ways to cancel a Month EFTI requested proof of her moving and let her know we’d need to be sure her payments were up to date, before cancellingOn that same day, while *** was on one of the cardio machines, I let her know that her account had been only charging for the last months as her Debit or Credit card had been declinedThe software defaulted her to in order to keep her account active yet to also give us time to let her know. As we have over 1,members, we had not received the information on her account and she had not notified us that she was only being charged I explained to *** that because we had not caught the issue early on, we’d ask that she pay of the months, to recoup her membership dues of those 3, before she could cancel*** was upset about this and stated, at the time, that since it wasn’t her fault, she shouldn’t have to pay anything, yet would in fact pay that months to us, before cancellingI told *** that the reason she’d only been charged thewas to keep her account active during a time her bank was declining the full charges*** turned in her cancellation form yet did not pay the months past due, of 122.88, therefore we kept her account active, and continued to pursue charges We, at Maximus Gym, changed software companies in September of this year of The new software financial, company is quite adept at recouping monies owed to the gym, which is why we hired themThey began to contact *** as her account was continuing to decline charges (40.96)ABC Financial, our new software company, is very good at their job and work hard to get the payments for us that members sign up forAs we knew ***’s account was continuing to decline, we also (front desk personnel) were leaving her messages on her cell phone, in order to have her make “good” with her membership (so we could honor her former cancellation request)No charges have gone through successfully for ***’s membership since the last in July (she claims in one of her emails that she paid June in full…yet it was only charged in reality)In October of this year ABC Financial was able to collect of her past due months of charges, at each, yet *** requested a chargeback from her bank so she essentially received her money back and we received none of itIn the chargeback department, Marcus Griggs at ABC Financial has been working on the caseTherefore, ***’s statement that we are still charging her for a gym she cannot “physically use” is incorrect as we have recouped zero of the dollars for her membership (outside of the cents for months). NOTE : Had *** allowed the two charges in October to go through, she’d only owe us one month and then we’d be completely done with one another, (once she re-signed another cancellation form). When I emailed *** (copy is attached…and all of her and my responses as well), I also sent to her an Excel sheet showing the cents that was charged to her account due to the decline in February of As she continues to claim that her account was paid in full each month except March, April and May, you can clearly see this is incorrectAnd yet, we only asked her to please pay the months, in order to cancel her membership, saving her over 200.00….which we did not have to doPlease see those same documents attached her for you here, as well as others to help confirm our side When I “spoke” to *** on the phone, yesterday January 3rd, she did not allow me to speakI tried many, many times to explain the situation in its entirety for her to really see the details yet she yelled into the phone and spoke over me every time I beganBefore I had gotten onto the phone, my employee, Caitlin Scott, had tried to speak to *** yet she was yelling into the phone at her as well and speaking over herYou can see in the attached documents that both Caitlin and I have left MULTIPLE messages for ***, over the monthsCaitlin says she has left double the messages that show in this documentation…she got tired of documenting the same thing over and over againNot once had *** returned our calls As you can clearly see, this is a situation where in which a member did not honor her membership nor did she honor her word to make “good” before she attempted to cancelAt this point she continues to deny us dues yet she also continues to abide by our policies (well known to her) and by her own admissionAs of her last email to me last night (Jan 3rd) she writes that she will pay us months at per month, and that she’ll give herself until June to pay this (and she demands that we no longer attempt charges)I made it clear in my email back that the charges were per month (and she can subtract the for sure) yet I have not agreed to allow her months to pay this. We have allowed members, who have gotten behind in payments, to have a payment plan, yet ***’s payment plan she proposed (demanded actually) is not reasonableI will though, send her a proposal back that states the amount of the months is (minus her cents) and she CAN in fact have until June to pay yet if one payment is missed, her account will be sent to collectionsAs well, she will need to delete her complaint against us with the Revdex.com and not pursue further complaints against us as we are only following policy and requested she keep her word Please let me know how we can go further with this and how, if at all, it will impact our standing with the Revdex.comAllowing this sort of an unfounded compliant on our Revdex.com page will be a huge discredit to us Thank you !! Audra F* Owner of Maximus Gym Ellensburg, WA 509-607-***@hotmail.com
Revdex.com and Complaint Department, The issue with *** *** (member ***) began in person in May of (she notes in one of her letters below that it was May 30th yet I do not know how she determines exactly which day we spoke)SUMMARY : *** began her membership with Maximus Gym on
* Owner of Maximus Gym Ellensburg, WA 509-607-***@hotmail.com
11-8-She signed up and paid for a prorate of the rest of NovemberHer first payment of came out in December of yet in January her card declined the She brought in a new card and it was authorized on January 3rd 2017, and her January fees were charged of In February though it declined so the system defaulted her to .01. She was charged then only through July (even though she and I discussed this in May)She was charged our Yearly Investment Fee in May of as well (a member requirement)In August her card was attempted twice for the regular charges of yet was declined both timesIn September our new system took over and ABC Financial began the task of attempting chargesSeptember and first part of October were declined yet then two past due charges were able to be recouped in October on the 6th and the 25th….yet were charged back and refunded to *** due to her contacting her bank to deny chargesDETAILS : *** came in the gym in May and requested a Cancellation form for her membership to the gymAs ***’s membership was a Month EFT, she had agreed to stay for a full months, paying her dues*** informed me that she was moving to California, and moving out of the county of Kittitas is one of only ways to cancel a Month EFTI requested proof of her moving and let her know we’d need to be sure her payments were up to date, before cancellingOn that same day, while *** was on one of the cardio machines, I let her know that her account had been only charging for the last months as her Debit or Credit card had been declinedThe software defaulted her to in order to keep her account active yet to also give us time to let her know. As we have over 1,members, we had not received the information on her account and she had not notified us that she was only being charged I explained to *** that because we had not caught the issue early on, we’d ask that she pay of the months, to recoup her membership dues of those 3, before she could cancel*** was upset about this and stated, at the time, that since it wasn’t her fault, she shouldn’t have to pay anything, yet would in fact pay that months to us, before cancellingI told *** that the reason she’d only been charged thewas to keep her account active during a time her bank was declining the full charges*** turned in her cancellation form yet did not pay the months past due, of 122.88, therefore we kept her account active, and continued to pursue charges We, at Maximus Gym, changed software companies in September of this year of The new software financial, company is quite adept at recouping monies owed to the gym, which is why we hired themThey began to contact *** as her account was continuing to decline charges (40.96)ABC Financial, our new software company, is very good at their job and work hard to get the payments for us that members sign up forAs we knew ***’s account was continuing to decline, we also (front desk personnel) were leaving her messages on her cell phone, in order to have her make “good” with her membership (so we could honor her former cancellation request)No charges have gone through successfully for ***’s membership since the last in July (she claims in one of her emails that she paid June in full…yet it was only charged in reality)In October of this year ABC Financial was able to collect of her past due months of charges, at each, yet *** requested a chargeback from her bank so she essentially received her money back and we received none of itIn the chargeback department, Marcus Griggs at ABC Financial has been working on the caseTherefore, ***’s statement that we are still charging her for a gym she cannot “physically use” is incorrect as we have recouped zero of the dollars for her membership (outside of the cents for months). NOTE : Had *** allowed the two charges in October to go through, she’d only owe us one month and then we’d be completely done with one another, (once she re-signed another cancellation form). When I emailed *** (copy is attached…and all of her and my responses as well), I also sent to her an Excel sheet showing the cents that was charged to her account due to the decline in February of As she continues to claim that her account was paid in full each month except March, April and May, you can clearly see this is incorrectAnd yet, we only asked her to please pay the months, in order to cancel her membership, saving her over 200.00….which we did not have to doPlease see those same documents attached her for you here, as well as others to help confirm our side When I “spoke” to *** on the phone, yesterday January 3rd, she did not allow me to speakI tried many, many times to explain the situation in its entirety for her to really see the details yet she yelled into the phone and spoke over me every time I beganBefore I had gotten onto the phone, my employee, Caitlin Scott, had tried to speak to *** yet she was yelling into the phone at her as well and speaking over herYou can see in the attached documents that both Caitlin and I have left MULTIPLE messages for ***, over the monthsCaitlin says she has left double the messages that show in this documentation…she got tired of documenting the same thing over and over againNot once had *** returned our calls As you can clearly see, this is a situation where in which a member did not honor her membership nor did she honor her word to make “good” before she attempted to cancelAt this point she continues to deny us dues yet she also continues to abide by our policies (well known to her) and by her own admissionAs of her last email to me last night (Jan 3rd) she writes that she will pay us months at per month, and that she’ll give herself until June to pay this (and she demands that we no longer attempt charges)I made it clear in my email back that the charges were per month (and she can subtract the for sure) yet I have not agreed to allow her months to pay this. We have allowed members, who have gotten behind in payments, to have a payment plan, yet ***’s payment plan she proposed (demanded actually) is not reasonableI will though, send her a proposal back that states the amount of the months is (minus her cents) and she CAN in fact have until June to pay yet if one payment is missed, her account will be sent to collectionsAs well, she will need to delete her complaint against us with the Revdex.com and not pursue further complaints against us as we are only following policy and requested she keep her word Please let me know how we can go further with this and how, if at all, it will impact our standing with the Revdex.comAllowing this sort of an unfounded compliant on our Revdex.com page will be a huge discredit to us Thank you !! Audra F