Maxon Mazda

See Attached

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me
Regards,
*** ***

Review: I leased a car from Maxon. I recently returned the car and I was charged a $400 disposition fee. During the entire process of leasing the car, none of the 6 people I delt with told me about a disposition fee. I paid for all monthly leasing costs + damages on the car, but I do not think I should be responsible for a fee that I was never told about. When I contacted Maxon about this, I was told that fee was charged through the credit company [redacted]Desired Settlement: Waive disposition fee

Business

Response:

Dear [redacted]Attached, please see my letter of explanation and supporting documents.Thank you[redacted]Maxon Auto Group

Review: Inside trunk on passenger side near hinge and along driver side near hinge the paint is peeling. Service manager at [redacted] Hyundai inspected the vehicle informed my wife that the vehicle had prior repainting done. She was informed that she had to take the car back to the original dealer that the car was purchased from.She called Maxon Hyundai the original seller and explained what she was informed about the vehicle being repainted. She was told to ask for [redacted] upon her arrival at Maxon. [redacted] inspected the car and said that he had received a second opinion that the trunk of the car was realigned; she would have to contact Hyundai Corporate office which she did and was given a claim number [redacted] She spoke with [redacted] on Monday May 12, 2014 who is contacting the Maxon Dealer for an explanation and resolution of this matter. On Wednesday May 14, 2014 at 9:00 am my wife received a telephone call from [redacted] as she promised with an update on the contact with Maxon. She informed my wife that Maxon had not responded back to her call. [redacted] informed my wife that she would be out of the office on Thursday and Friday, however two other staff members would be following up on both of the days to contact Maxon. She would contact my wife again on Saturday May 17, 2014 with an update; which she did. She spoke with [redacted] and he said that trunk on the Elantra appeared to be realigned due to the chipped paint on the screw bolt. It was also stated by Maxon that the 2011 Elantra had not been brought back there for service since the purchase; which is irrelevant since the car is being serviced by a Hyundai dealer as required to remain under warranty. The car has been and is being serviced by a Hyundai dealer which is [redacted] in Bloomfield, NJ due to the close proximity and convenience for my wife to take the car from our home and the excellent service that she receives there. Maxon sold the car and information was withheld by Maxon about the realignment of the trunk and the fact that the service management at [redacted] has provided a written statement that there was prior repainting done.This car was purchased as a new vehicle not as a pre-owned car. At the time of purchase there was no mention that the trunk of this vehicle was realigned which constitutes to me that this car was sold to me under false pretenses. I have been paying $335 a month for a car that I was misled into purchasing, due to the material fact of the trunk being realigned and prior repainting. The law in New Jersey requires complete fair and honest disclosure. . Why would the trunk on a new car have to be realigned unless it was damaged? Had I known it would have made a big difference in my purchasing decision. I definitely would not have paid the purchase price I paid for the car.I paid for this car as a new vehicle not pre-owned, or used and I expect that purchase to be honored as a new vehicle without any realignments jobs done to the car. Copy of purchase price will be attached. I hope that we can settle this matter to both our satisfactions.Desired Settlement: Extended warranty or reduction in the purchase price of the vehicle.

Business

Response:

June 12, 2014

RevDex.com of NJ

RE:

We would like

to clear this matter. When new vehicles

come from the port and are disbursed to the dealerships, they are

inspected. If any damages are present at

that time it is recorded by VIN number, which goes into the manufacturer’s data

base. That information is available to

all dealerships. If damage occurs after

delivery it is reported onto a Repair Order.

There is no

port damage report and there is no dealership repair order on [redacted]

vehicle.

Whatever

damaged that occurred due to the paint repair claimed by [redacted] did not

occur at the dealership or at the port. The vehicle was sold to [redacted] in

January 2011 and this the first time we are hearing about the “paint” and trunk

mis-alignment. Perhaps [redacted]

should investigate the repair shops that did maintenance work on his

vehicle. Maxon does not have any repair

history on that VIN number.

Maxon

considers this a closed case.

Thank you for

your cooperation.

Sincerely,

Maxon Auto

Group

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The 2011 ELantra has never been in an accident or been to another car shop for repairs as Maxon is trying to imply. As they previously acknowleged the trunk on this vehicle was realigned as some point.

All regular oil changes were made at [redacted] Hyundai in Bloomfield, NJ which can be viewed publicly on Car Fax. As I stated previously Maxon is trying to skirt their responsibility for selling a New car with a realigned trunk; which was never disclosed to me at the time of the purchase.

My recommendation is that Maxon's selling practices be investigated. Personally I will never purchased another vehicle or have any of my vehicles or serviced there now or in the future. I find their lack of taking responsibility for their actions in this matter both unethical and a poor disregard toward consumers.

Hyundai Motors of America, the corporate office is handling this situation. They have agreed that [redacted] dealership can do the service on my 2011 Hyundai Elantra that is needed, in addition to giving me an extended warranty which was upgraded to the Platinum level as a good will gesture, which I accepted and very happy with.

Regards,

Review: After purchasing a car with Maxon Hyundai, I was informed that I would receive a check of either 100.00 or 150.00 if I referred someone to the dealership and they successfully purchased a car. In January, 2014, I referred [redacted] and she purchased a Elantra. I was contacted salesman [redacted] earlier that week, that I'd be sending the young lady.. he came in on that Friday and brought the car.

I contacted [redacted] January 27, 2014, and he advised me to contact him on January 31, 2014. He stated if I didn't receive a check by then he would have a check cut from another deal. I contacted him on February 3, 2014 and told him that I didn't receive the money. He then told me he would call me back, which didn't happen. The next day I contacted the general manager [redacted] and advised him of the situation. H then requested that I call him o Thursday, February 6, 2014 because the accounting dept. was closed. I called him on Thursday and he asked me to hold. He then put [redacted] on the phone who told me to come in on Monday, February 10, 2014.

I spoke to the receptionist and waited for [redacted] to come over to speak to me, in the interim she contacted accounting and then informed me that checks are cut on Friday and that they didn't have a check for me. I waited ten more minutes for [redacted] who never came over and then I informed the receptionist that I was contacting the Revdex.com because something about this deal was not right.Desired Settlement: I would like them to handle their business as professionals and if this was a promise that they don't intend to keep, to please advise.

Business

Response:

I had my assistant, [redacted] contact [redacted] on her daytime phone number she listed. [redacted] did not answer, however [redacted] left a message that this will be taken care of this week. She can expect a check for $100 for the her referral. We apologize for the delay and the inconvenience [redacted] experienced. We would like to thank her for the referral and assure her that this will not happen in the future.

Sincerely

President

Maxon Auto Group

Review: I purchased a 2011 Hyundai Elantra from Maxon in January, 2014. A couple of days after purchasing the vehicle, I had my husband bring it in for service because the battery light would flash whenever I drove up a steep hill (which I must do daily to get to work) We were told that the car was completely fine and that there was no issue with the battery or anything else. This light still flashes occasionally if I give it too much gas going up the hill. Now, for the past two weeks, I am having trouble starting the car. I couldn't start the car on the morning of July 18th as I left for work. I called [redacted] and was told that the battery is fine and perhaps there's an electrical issue or problem with the starter. After an hour of trying to start the car (since [redacted] told me they'd be right back to tow me...but that's a different complaint) my husband clicked the locks on the keypad and then attempted to start the car again. The car started and I drove it to Maxon for service. After a 2hr wait I was told that a complete assessment was done and nothing was found. I was advised to bring the car back in the evening and leave it overnight since the issue appeared to have happened after sitting for hours. I dropped the vehicle off later that night and requested a call by 10:00AM on July 19th. I was called around 11AM and told that "it's not a good day to check the car because it's too busy on Saturdays". I was also told again that since the car started right away for them, there was no issue found. Since then, the car takes at least two attempts before it starts and after clicking the keypad off and on, it starts up sluggishly. I have to turn the key extra hard as well. I have financed this vehicle for 60+ months and cannot continue with this issue on a daily basis and worrying whether I will have a working car every time I turn the key. It's very poor customer service to dismiss my concern and leave me stuck with this car for the duration of the loan.Desired Settlement: I want Maxon to display excellent customer service and put me into a better quality vehicle of my choosing without additional costs and inconvenience. I need your assistance in expediting a replacement vehicle since I have been blown off long enough and stuck with a car that needs prompting and massaging to start.

Business

Response:

[redacted], Please see the attached letterThank you[redacted]Maxon Auto Group[redacted] if we cannot duplicate a customer’s concern, we cannot ascertain the course ofaction to repair. With that being said, I want the customer to contact medirectly at the dealership to set an appointment at her convenience and I willgive her a loaner vehicle so we can keep the vehicle here to mimic her actions withstarting the vehicle and driving conditions.Electricalrepairs are not an easy fix, however if we have the vehicle a few dayshopefully we can experience her issues first hand. Hyundai aswell as other manufacturers will not authorize parts and or repairs if wecannot identify the problem. I realize howfrustrating this is for the customer and I apologize if she felt we handled thesituation incorrectly on her last visit and I will express this upon contactwith me. Sincerely[redacted]Maxon AutoGroup[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have called [redacted] twice and I am currently waiting for her to follow up with me for service to my vehicle. I will keep you posted and continue with my complaint if needed. Thanks.Regards, [redacted]

Review: To whom it may concern,

Maxon Hyundai is a business that operates poorly in the avenue of customer service. In the last 3 years of our lease, the employees of Maxon have been disrespectful, rude, and defiant in addressing my matters as a consumer. Our car was once towed due to the dealership's blatant neglect in providing us with an inspection sticker. We had to fight the dealership to pay for the tow and ticket charges.

Even after requesting my driver's license, they misspelled my name on the credit report. We've had to call several times to get information on how to get it changed. Every call resulted in different information by the employees or I am transferred to someone who can't help me. My wife called last week to try to resolve the issue and was berated by the receptionist. My wife was then informed that she couldn't make any changes on my behalf (which is completely understandable). But why did the receptionist not kindly lead with that? My most recent call consisted of a rude greeting from the receptionist. Without understanding my query or asking questions, she quickly placed blame on the bank. She told me to contact the bank and they had nothing to do with this issue. Mind you, this is the same issue my wife called about. Can you see the disparity? After explaining to the receptionist that we are being told different information every call, she transferred me to someone that did not introduce himself on the call. After explaining my predicament to him, he said that he wasn't the one who talked to me previously, he gave me the phone number for [redacted] and he hung up on me. After all the issues with this dealership, I've had my fill. I promptly called one more time and informed them that I would be contacting the Revdex.com. The kind of customer service they choose to show when selling a vehicle, does not translate to after the vehicle is sold. Lastly no one takes accountability for anything.Desired Settlement: I want a simple explanation of why their employees act the way that they do. I've worked in customer service my whole life and I do not wish this type of service upon any customer. A dealership, just like any hospitality related business, is a place of customer fulfillment and satisfaction. This particular business has failed on all fronts.

Review: I purchased a warranty car care plan with Hyundai. This plan was to cover me for 4 years October 2017. I am now reaching my second year and can no longer use this service. After countless calls visits and speaking to managers, I was told that I was wrongly informed by the service department. They had me come in every 3,000 miles instead of every 7500. I have been feeling with this issues for months. Alot of the time it is one department blaming the other. I'm told I will get called back and weeks go by. I hardly ever get to speak with the same person they are always busy. I paid for a 4 year service and that is what I should receive. The service department should inform you that because they say every 3000 miles it can be 7500.Desired Settlement: A refund and possibly getting out of my lease ahead of time. I would no longer like to do business with the company.

Business

Response:

The Car Care Plan is up to 7500 miles for an oil change. Depending on your driving habits you can extend for 7500 based on highway driving. The best source is to check your owner's manual. However we will be willing to extend 2 oil changes to you at No Charge. I am sorry for the confusion regarding mileage/oil change. If you have any questions please don't hesitate to contact me at the dealership. It is stated on your service history that 2 oil changes @ N/C will be available to you. Donna D[redacted]Maxon Auto Group[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I know that it's every 7500 miles now that I am having this issue. How ever when I went to hyuandai to get serviced they had me come every 3000 miles not informing me that it wasn't required. I asked about the mileage difference on my first two coupons and was told that it did not matter. It was for a four year contract every 7500 miles so instead I was using two coupons every 6000. I did not find out what went wrong until I spoke to a manager. The service department are not knowledgeable but still give out false information. I was also informed by GIO that this isn't the first time this has happened.

Regards,

Business

Response:

I'm sorry that you have rejected my reply, however it was confirmed by my Service Manager, Hector P[redacted]. Your best reliability is the owner's manual as I stated. Those recommendations are made by the MFG and their set guidelines should be adhered to.My offer of 2 additional oil changes still stands.Thank youDonna D[redacted]Maxon Auto Group

Review: Hi, I am unsatisfied about the way my sales person Robert B[redacted] of Maxon dealer on Route 22 union, NJ on New Year Eve Dec31,2015 who did my deal . I asked about [redacted] buy program . He commenced to go online as if he was filling out the information to apply for the program. He asked for my [redacted] and put the member number into the computer and then he said the [redacted] price is .... and went to the finance department and proceeded with the paper work as if we are getting a deal with [redacted] rate. I was never shown a price sheet from [redacted] and when I asked about [redacted] he said they are the same. A lady called from [redacted] while I was at the desk with him and she said that she's a [redacted] dealer I asked him he said we are the same. I said ok Maxon own that one too he said yeah its all the same. He lied to me and said we sale [redacted] cars all the time. I felt that he mislead me an I took the car back Jan 2, 2015 because I thought the dealer was closed for the holiday. They said they cant take it back and I called the bank and they said there isn't anything in the system yet until Monday. The dealer wouldn't take back the car. I feel like I should have had the choice to buy the car under the [redacted] program or Not under the program. I feel like he shouldn't lie about anything he should have just told me we do not participate in that program but this is what I can do for you. I did not receive an end of the year deal either. GOD don't like ugly!!Desired Settlement: I would like to give the car back so the dishonest sales guy and his finance guy could not get no deal. I was told they r not going to take it back so I know that's not going to happen

Business

Response:

[redacted] has returned to our showroom to express her concerns regarding pricing. Ms. spoke with our manager, Mr. V[redacted] and the concern was address to the satisfaction of [redacted]Thank youDonna D[redacted]

Review: This car dealership has the worst customer service I've ever experienced, and are beyond disorganized and disreputable. Not only were they incredibly rude and dishonest during the vehicle purchase process, but then they took weeks to payoff my trade-in after they were already paid by my bank, and did not deliver the new car registration before the temp plates expired. I had to drive an unregistered car for a week. Their customer service is horrendous. They lie and lie and lie. I finally had to start recording the phone conversations with them because the lies and excuses became exhausting. I live in ** but purchased the car in New Jersey. On the sales agreement they entered in $500 for the registration and I was to be refunded the difference vs the actual cost. I was promised the refund would be included in the mail at the same time I FINALLY received the vehicle registration. This was several weeks ago. I e-mailed the dealership about it twice now with no response.Desired Settlement: I want the refund that is owed to me on the cost of the vehicle registration and then I never want to be contacted by this dealership ever again!

Business

Response:

[redacted] out of state motor vehicles registrations/licensing etc are not expedited as quickly as in-state transactions. Due to unforeseen circumstances there was a charge as stated of $500. On July 31 2015 we sent you a refund check#[redacted] in the amount of $275.50. All refund checks are cut once a month. If you have not received that refund, kindly contactme at the dealership. If you HAD received a ticket for operating a vehicle without a registration, Maxon would have gladly reimbursed you in full. I apologize for the delay in processing your paperwork unfortunately we do not have control over these situations. If you have any further concerns, please don't hesitate to contact me at the dealership.Thank youDonna D[redacted]Maxon Auto Group[redacted]

Review: September 2012 I entrusted my deceased mother's vehicle as a trade in for a 2005 Toyota Rav 4 purchased from Maxon, Union, NJ. They had a speci** which ran ($4500 for any trade in). The s**es rep I believe his name was ** assisted me with the purchase/s**e. I told him I did not want to go over $10,000 for a vehicle because I didn't want to be paying my whole entire life for a vehicle and it had to be at least a 2006. I said I had NO money to put down just my inherited vehicle 1998 Ford Esc Sport with about 78,000 mi. He said, ok and then showed me the white 2005 RAV 4 that he said was on s**e for $10,999 which was still over the amount the I requested but with my trade it could be financed for about $6000. Long story short I signed papers trading my vehicle that I owned for this RAV 4 **most 2 years later when I go to another dealer to trade the RAV 4 in... The finance company [redacted] tell me that my buy out amount is over $13, 000 and that I owe over $16,000 on a 2005 veh. that even with registration fees, warranty that they said costed me $2000 still don't amount to owing over $16000. The finance manager [redacted] argued the fact that I signed these papers knowing that the vehicle was for sale for $12,000 and that I paid $2,000 for a 2 year warranty. I told him I did not/could not have signed these papers knowing that a 2005 Toyota costed $12000 and that I had to pay $2000 for a warranty. He also claimed that the Toyota was not on sail for $10,999 and that there is nothing reflecting such sale price on the documents he accused me of signing and he said they only applied $4000 and NO $4500 as they advertised on the billboard and other advertisementsDesired Settlement: The need to revise the contract with the correct information. I was promised a sale price of $10,999 with a trade in deduction of $4500

Business

Response:

Attach, please see response.Thank you[redacted]

Review: I purchased a vehicle from this dealership. During the purchasing experience,

I was led to believe that I was purchasing a vehicle with navigation system, which did

factor into our decision on choosing this car. The car also had two scratches by the door

handle, which I was assured would be cleaned up when the car was ready. After deciding

on a price, dealing with finance, and signing all of the paperwork, my car was ready (3 hours

later).

After purchasing the vehicle and upon inspection of the car, it did not have a navigation system and the scratches were still

there on the door. I was told that I was given mistaken information and navigation was only

an option on this vehicle. I have no idea whether I paid more for something I did not receive,

since I also do not have the window sticker. I then had to bring the car back on Wednesday to

go to the body shop to fix the scratches, which they kept the car for a week and did a less than

perfect job on the paint job. I was told I would receive a copy of the window sticker, with no real

answer as to whether I paid for features I did not receive. More than two weeks later, and multiple

phone calls to the salesperson and the associate to the owner, and I have still not received the window

sticker.Desired Settlement: I was told they would look into compensation. All I was offered verbally was "an oil change" with no

written proof. They should offer to install what I was told was in the vehicle when I bought it, or

an appropriate compensation.

Business

Response:

See Attached

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The sales personnel were unprofessional. The contract price was incorrect and had to be corrected. The fees were not fully explained. There were no courtesy follow up phone calls. The company president, [redacted] was left messages and sent a written letter of complaint. His secretary called and said he would call and still no response. Letter sent March 3, 2014, as of the date of this complaint 3/29/14, he has still not responded. Was not called to pick up registration and the temporary plate had expired. Was never informed that the title would be mailed certified, return receipt. The title was not received and the Maxon claims they did not receive it back. The experience at this dealership has been horrible.Desired Settlement: Luckily I found the error of $145.00 in the contract and had it corrected. The registration process has caused me many unnecessary trips to the dealership and I still have not received my Bill of Sales for the car. The car was a cash purchase. I am requesting the document fee of $398.95, a fee they charge for their service. I have spent my time correcting their mistakes and making unnecessary trips to the dealership. Phone calls are not returned. The salesman, [redacted], was rude and has not offered any assistance since the car purchase. The owner has not assisted in this matter. Therefore, their service fee is unwarranted and I am requesting a refund of $398.95.

Business

Response:

I responded and clicked the proceed button and message came up as being sent. Unfortunately I did not print a copy for myself!

Business

Response:

Clarification sent to your email address

Business

Response:

I apologize for the delay in answering [redacted] and the Revdex.com, as l was away on business and vacation. I regards to the error in price calculation, I spoke with [redacted] and he advised me that the error was rectified to [redacted] satisfaction. In reference to your unexpected trip to the bank for a bank and or certified check you should have been informed prior and both sales personnel were given a written warning for their error.

Document fees are a standard fee that is charge by all dealerships. Our fee is in line with every dealership on Highway 22 from Hillside to Green Brook.

I have attached a date and time stamped receipt from the USPS showing we mailed your vehicle title. I cannot answer why is was not pickup at your local post office, however as you see it is on its’ way back to Maxon. Once received we will contact you for your instructions. Please note Maxon prides itself in customer satisfaction and I want to have you as a customer for life. In addition to my sincere apology I would like to offer you a HyundaiTire Kit. Hyundai no longer provides a spare tire in some of their models, however they do sell a tire kit which is value. I would like to offer this kit to you in good faith. Please advise at your earliest convenience so we can order a kit for you.

Review: I purchased a new car on 4/23/2014 from the dealer and to date I have no license plates. The information filled out for my registration was incorrectly done and the plates had to be returned. I am getting no where with the dealer attempting to get new plates. Every time we approach the dealer they tell us two more weeks. We are on our third temp plate and it will expire before the next set of two weeks will finishDesired Settlement: I want my license plates and registration

Business

Response:

June 12, 2014

RevDex.com N

RE:

Case ID [redacted]

Dear [redacted]

Our Motor

Vehicle Clerk is handling the Plates and Registration for [redacted]. Our MV Clerk, [redacted] is waiting for processing

from the agency. The corrected

information was sent overnight June 5th and we were informed it

takes approximately 2 Weeks to process.

[redacted] spoke with [redacted] this morning and if for any reason the

process is not completed within that time frame, Maxon will issue her a Dealer

Plates to use in the interim.

Thank you,

Maxon Auto

Group