Maxsold Estate Sales

I recently bought a pair of shoes on Maxsold. Unfortunately, the seller listed them in the title and description as size 13. They were actually size 12 (upon closer notice, you could see it in one of the pictures). I immediately called Maxsold and informed them of the mistake. They said I could get a full refund and sent me the form. So I didn't pick up the item since I was getting a refund. I got the email stating I was being refunded in full. An hour later, I got an email stating my account was being banned for missing pickup. I missed a few pickups during COVID times for health reasons, but this time was because I received a refund and was told not to pick it up. I assume this was automatic and the system didn't know I spoke with someone and was refunded for the item because of a seller's error.