Maxsur L.L.C.

On 9/2/2015, *** *** from MAXSUR spoke with *** *** concerning his aircraft pushed from UAVDirect *** *** agreed to send the aircraft back to UAVDirect for verification, examination, repair or possible replacement *** *** was issued a UPS return label to his email
address to cover return freight charges *** *** and *** *** did discuss possible causes that led up to the circumstances that *** *** described However, to *** *** it was unclear but as with all employees of MAXSUR and UAVDirect, he erred on the side of the customer and sought an expedited resolve Once the aircraft that *** *** purchased from UAVDirect is received by UAVDirect, further information about this matter will be made available