Maxwell Ford

Ms. [redacted] purchased a vehicle from us and the deal in consummated and is finalized.  I can't go into specifics of the deal due to privacy laws.  The deal was agreed to and finalized.      [redacted] General Manager/Market Director Austin  Maxwell Ford ###-###-####...

Office ###-###-#### Cell

Good afternoon [redacted],We resolved Mr. [redacted]'s issue in May 2016 when his vehicle was in our shop.  We spoke to Mr. [redacted] today to confirm his satisfaction with our concern resolution process, he verified that all was taken care of (he did not know how to recall his Revdex.com complaint).  FYI - he...

is currently in Hawaii on vacation.  Please let me know if any other information is needed in order to close this case.

[redacted],  My name is [redacted] and I am the new GM at Maxwell Ford.  I will get you reimbursed for the $400 bill you had in our shop.  Can you scan me over the receipt please?  My email address is [redacted]. Thanks,  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]5, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The Insurance company will only pay for a timeframe that is reasonable, a max of 30 days. Taking over two months is not considered reasonable for the work being done. Furthermore, the last contact I had with the body shop was that they 'found' a chip in the paint on the roof meaning the painting is not done and was not done in the two+ months they have had the vehicle. The reason for taking the car to the body shop was to have it repainted, we had went over issues of chips int he paint, which panels were affected, and it was clear that all these panels needed to be repainted. It is unreasonable to 'find' more chips two months after they were given the car.  
Regards,
[redacted]

We then contacted Ms. [redacted] and she brought the vehicle in and traded it in on another vehicle. She is happy now.

We have customers sign a form stating that deposits are non refundable.  We take vehicles off the market when we take a deposit.  There are costs involved with taking a vehicle off the market and the poetential of a lost sale.  We were clear with this customer that the deposit was non...

refundable.  The dposit is still non refundable as the agreement that the customer signed states.

I apologize this has happened.  Please contact [redacted] Service Director Maxwell Ford, at [redacted].  We need to see what we can do to help and get you back on the road.

Complaint: [redacted]
I am rejecting this response because: the repair charges where not waranted,and the treatment unjustified. Regardless if they use that oil in their shop does not matter. They can look at their cameras I went to pick up my vehicle and it was left in that condition I was never notified of certain repairs and they noted I declined repairs for some repair and charged me almost 800.00 for a battery repair.  When declining repairs to the suspension. They left my vehicle  in the condition it was in, I wanted them to check my sdm  because of the water intrusion they said they did, which is another lie because now I have a vehicle with an airbag light on. If it blows in my face, I will be contacting an attorney. I dont believe they checked anything. I have taken my vehicle to another shop for repairs given them the diagnostic  form provided by the dealership  and the showed me where the repairs I was quoted were not correct. I am sorry theater Mr. [redacted] feels my vehicle is not worth repairing, but I also have a problem with any manager or director that cant return a complaint call and advises others to do it for him. THIS DEALERSHIP  HAS DONE THIS NOT ONLY TO ME BUT SEVERAL  OTHER PEOPLE  IN  AUSTIN. They over charge and in my cause I declined a repair and the soaked my vehicle. I was told that they run the car through a wash but prior to release it should be inspected if my vehicle had been it would not have been returned in the condition  it was in. 
Regards,
[redacted]

We are only the go between with the insurance company.  The customer needs to contact his insurance company.  We will not respond on this issue any further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[redacted], the Service Director, will contact you today or tomorrow regarding your issue.

Thank you for bringing this to my attention, I will address the complaint with my staff.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please have Ms. [redacted] contact [redacted], Service Director.  [redacted] will do everything possible to repair or replace the transmission.  We are required to follow Ford Motor Co. guidlines on all warranty repairs.  We can't deviate from their process and guidlines.  Mr. [redacted] can...

be reached at ###-###-####.

We diagnosed the check engine light on the Dodge Ram 1500 that Mr. [redacted] purchased from us.  The problem that we diagnosed was the coolant bypass valve - and that is what we agreed to replace.  Mr. [redacted] asked to take his truck to Nyle Maxwell Dodge, (not associated with Maxwell Ford)...

instead of us repairing it.  Nyle Maxwell Dodge diagnosed the vehicle and replaced the reuctant sensor instead of the coolant bypass valve.  At the customer's request we paid this bill instead of the known issue that we had diagnosed of the coolant bypass valve.  This being the case, Nyle Maxwell Dodge or the customer, needs to pay for the original problem that we agreed to fix, because we have already paid to fix another issue at the customer's request.