Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
The day *** *** left in our loaner vehicle, we were under the impression her driver's license was going to be legit and provided, we used the mother's DL for the loaner agreement.We called *** *** daily to get a copy of her Drivers license, even when *** *** came to pick up her 2nd loaner
vehicle, she said she left her license at homeThe bank requires a legit driver's licenseThe only license we ever rec'd from *** *** at time of initial visit was an expired permit and it had no pictureA month later her DL was provided AFTER all of our bank approvals were expiredWe had to restart the approval process and resubmit all her paperwork to the bankAt this time the bank we used Cresent bank was never able to verify *** ***'s employment.?
Mr ***'s lease has been paid offWe have been in contact with him and have shown him all the documents for backupWe originally mailed the payment to the bank, because the vehicle was a lease they mailed it backWe are supposed to do it on an automatic online account but our accounting team
made a mistakeWe have compensated Mr*** for his time and trouble and have sent a letter to the credit agency to let them know we were responsible for the mistakeI do believe we have resolved the matter.?
Complaint: ***
I am rejecting this response because: Dealer is not true about that I signed this paper with proper instructionI have been told that $is in my contract and I should be responsible to pay it to RR NissanPlease keep my complaint open
Regards,
*** ***
Attached you will see our buyer's guide that Mr*** signed (not deceivingly)This is standard process on all of our car deals to have this form signed by the customer before any ppwk is doneThese forms are subject to audits by corporate standards and are here to protect us and protect the
customer in case of any dispute.We do not owe Mr*** $It was agreed on that it was a fee in the deal for title transfer.The second issue Mr*** has is with our employee *** *** is an upstanding, valued, and respectful employeeHe has been with the company years and has never had any complaintsWe have brought it up to him so he can be aware of the acusations but that is as far as we are going with this complaint
We are truly sorry about the mistake on our ad the day that Ms*** came to the dealershipUnfortunatley it was a mistakeWe would never advertise anything intentionallyWe have spoken to her since and told her we completely understood if she did not purchase from us because of this
mistake and she did not purchase from us
Again, we are truly sorry for the mistake, we did offer the car at the lowest price we possibly couldWe immediatley notified our internet advertising company and they fixed the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I look forward to hearing from the business and finding a resolution for this matter.
Regards,
[redacted]
We are very sorry this part took a while to order as in was on back order. The part was received by our dealership this week and has gone to our body shop to be painted, we expect it back next week and as soon as we get it we will call the customer.
I have tried to contact Ms. [redacted] to have her sign the cancellation form we need in order to cancel her warranty. We have no problem doing that. I called her today at 1 pm, on the number we have on file for her w/ no answer and no voice mail. She needs to contact me, [redacted] and I can fax or email her the form.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To Whom It May Concern, This is in reference to complaint ID [redacted]. We would like to take the time to affirm that this complaint is being handled with all seriousness. We have taken the customers statement into review, along with all documentation that pertains to the customers case. Our goal is...
to efficiently find a resolution. We will be in contact with our customer to rectify the unpleasant experience. Our desire is for our customers to be satisfied with the product, as well as their experience in our dealership whether it be with the service or sales department. Thank you for your time and attention to this matter. Sincerely, [redacted]
To Whom It May Concern, This is in reference to complaint ID [redacted]. We would like to take the time to confirm that we have reviewed this complaint and reached out to our customer. We were able to discuss the concerns, as well as a resolution. Our desire is for our customers to...
be satisfied with their experience at every stage of their vehicle needs. Thank you for your time and attention to this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please see attachment.To Whom It May Concern,This response is in regards to case # [redacted]. Round Rock Nissan, again, apologizes for the incident that occurred. We would like to compensate Ms. [redacted] in the amount of $500. Thank you for your time and attention to this matter.
To
Whom It May Concern:I have fully researched and
investigated the events of Ms. [redacted]'s grievance. We hope that the information
provided will help resolve the relationship issue and help clarify the
circumstances involved.I have
spoken with Pre-Owned management as well as pulled the reconditioning service
invoice with inspection notes regarding the Odyssey. There was no mention or
evidence of the noise that Ms. [redacted] is describing in her submission. There is
also no note of collision damage to the undercarriage of the Odyssey during the
initial reconditioning. When Ms. [redacted] brought the vehicle back in with her
concern some days later after taking delivery, we did get the vehicle on a lift
and that's when we discovered there was damage to the vehicle that hadn't been
noted before. Ms. [redacted] had admitted at that time to one of our sales managers
she had "hit" something underneath the Odyssey after taking delivery
of it.I understand that
Ms. [redacted] purchased a warranty to cover mechanical breakdowns on the vehicle, but
the damage occurred while in her possession is physical and would need to be
repaired through her insurance company. Unfortunately, no service policy will
cover a physical damage claim.Round
Rock Nissan is passionate about providing excellent customer service. It's
unfortunate that Ms. [redacted] experienced something like this so soon after taking
delivery. However, we do have an onsite body shop that I would be more than
happy to help get her a discount through if she would like to get the vehicles
damaged appraised and repaired.Lastly, I apologize
that my contact wasn't on the initial response from our store. Please feel free
to contact me at any time.Respectfully,[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
The day *** *** left in our loaner vehicle, we were under the impression her driver's license was going to be legit and provided, we used the mother's DL for the loaner agreement.We called *** *** daily to get a copy of her Drivers license, even when *** *** came to pick up her 2nd loaner
vehicle, she said she left her license at homeThe bank requires a legit driver's licenseThe only license we ever rec'd from *** *** at time of initial visit was an expired permit and it had no pictureA month later her DL was provided AFTER all of our bank approvals were expiredWe had to restart the approval process and resubmit all her paperwork to the bankAt this time the bank we used Cresent bank was never able to verify *** ***'s employment.?
Mr ***'s lease has been paid offWe have been in contact with him and have shown him all the documents for backupWe originally mailed the payment to the bank, because the vehicle was a lease they mailed it backWe are supposed to do it on an automatic online account but our accounting team
made a mistakeWe have compensated Mr*** for his time and trouble and have sent a letter to the credit agency to let them know we were responsible for the mistakeI do believe we have resolved the matter.?
Complaint: ***
I am rejecting this response because: Dealer is not true about that I signed this paper with proper instructionI have been told that $is in my contract and I should be responsible to pay it to RR NissanPlease keep my complaint open
Regards,
*** ***
Attached you will see our buyer's guide that Mr*** signed (not deceivingly)This is standard process on all of our car deals to have this form signed by the customer before any ppwk is doneThese forms are subject to audits by corporate standards and are here to protect us and protect the
customer in case of any dispute.We do not owe Mr*** $It was agreed on that it was a fee in the deal for title transfer.The second issue Mr*** has is with our employee *** *** is an upstanding, valued, and respectful employeeHe has been with the company years and has never had any complaintsWe have brought it up to him so he can be aware of the acusations but that is as far as we are going with this complaint
We are truly sorry about the mistake on our ad the day that Ms*** came to the dealershipUnfortunatley it was a mistakeWe would never advertise anything intentionallyWe have spoken to her since and told her we completely understood if she did not purchase from us because of this
mistake and she did not purchase from us
Again, we are truly sorry for the mistake, we did offer the car at the lowest price we possibly couldWe immediatley notified our internet advertising company and they fixed the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I look forward to hearing from the business and finding a resolution for this matter.
Regards,
[redacted]
We are very sorry this part took a while to order as in was on back order. The part was received by our dealership this week and has gone to our body shop to be painted, we expect it back next week and as soon as we get it we will call the customer.
I have tried to contact Ms. [redacted] to have her sign the cancellation form we need in order to cancel her warranty. We have no problem doing that. I called her today at 1 pm, on the number we have on file for her w/ no answer and no voice mail. She needs to contact me, [redacted] and I can fax or email her the form.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To Whom It May Concern, This is in reference to complaint ID [redacted]. We would like to take the time to affirm that this complaint is being handled with all seriousness. We have taken the customers statement into review, along with all documentation that pertains to the customers case. Our goal is...
to efficiently find a resolution. We will be in contact with our customer to rectify the unpleasant experience. Our desire is for our customers to be satisfied with the product, as well as their experience in our dealership whether it be with the service or sales department. Thank you for your time and attention to this matter. Sincerely, [redacted]
To Whom It May Concern, This is in reference to complaint ID [redacted]. We would like to take the time to confirm that we have reviewed this complaint and reached out to our customer. We were able to discuss the concerns, as well as a resolution. Our desire is for our customers to...
be satisfied with their experience at every stage of their vehicle needs. Thank you for your time and attention to this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please see attachment.To Whom It May Concern,This response is in regards to case # [redacted]. Round Rock Nissan, again, apologizes for the incident that occurred. We would like to compensate Ms. [redacted] in the amount of $500. Thank you for your time and attention to this matter.
We have since sent letters to each bureau, Equifax, Transunion, and Experian, asking them to remove the one of the hard inquiries.
To
Whom It May Concern:I have fully researched and
investigated the events of Ms. [redacted]'s grievance. We hope that the information
provided will help resolve the relationship issue and help clarify the
circumstances involved.I have
spoken with Pre-Owned management as well as pulled the reconditioning service
invoice with inspection notes regarding the Odyssey. There was no mention or
evidence of the noise that Ms. [redacted] is describing in her submission. There is
also no note of collision damage to the undercarriage of the Odyssey during the
initial reconditioning. When Ms. [redacted] brought the vehicle back in with her
concern some days later after taking delivery, we did get the vehicle on a lift
and that's when we discovered there was damage to the vehicle that hadn't been
noted before. Ms. [redacted] had admitted at that time to one of our sales managers
she had "hit" something underneath the Odyssey after taking delivery
of it.I understand that
Ms. [redacted] purchased a warranty to cover mechanical breakdowns on the vehicle, but
the damage occurred while in her possession is physical and would need to be
repaired through her insurance company. Unfortunately, no service policy will
cover a physical damage claim.Round
Rock Nissan is passionate about providing excellent customer service. It's
unfortunate that Ms. [redacted] experienced something like this so soon after taking
delivery. However, we do have an onsite body shop that I would be more than
happy to help get her a discount through if she would like to get the vehicles
damaged appraised and repaired.Lastly, I apologize
that my contact wasn't on the initial response from our store. Please feel free
to contact me at any time.Respectfully,[redacted]
[redacted]
[redacted]
[redacted]
I refunded his money, and did not even charge him for the damage that he did to the loaner car that he had