Maxx Auto Recovery, Inc.

MAXX Auto is not responsible for this damage

Initial Business Response /* (1000, 6, 2015/10/06) */
The vehicle is an inoperable vehicle, regardless of who the owner is..it is in direct violation of the rules and regulations of the community of which it was parkedWe had written authorization from the property management to remove the
inoperable vehicleIt had to be towed away from our location as well, as it was not able to be driven awayThere will be no refunds, and certainly no interest as this was a legal, properly authorized towAs there has been slander on the part of the complainant against me personally, I demand a cease and desist of all allegations against me and my company immediately

This complaint has already been sent to the PUC, which is our governing agent, and the exact same receipt was sent to them, and acceptedThis is the receipt that we have to provide

Our certified mechanic spoke with this owner regarding the allegations we damaged his vehicle. There is no way the damage he is claiming we did could have been done by towing. Our company DID NOT damage the vehicle and it NOT responsible in any way shape or form for the repairs that he approved. The...

vehicle was not in four wheel drive at the time of the tow, therefore the damages were not caused by my company. These allegations are completely unfounded and MAXX Auto Recovery is adamant it is not and will not be responsible.

Complaint: [redacted]
I am rejecting this response because:The code requires that a copy of the tow record/invoice be provided to the owner of the vehicle.  The agency did not act further because I was initially given a copy of the record.  The fact that it's not a legible copy is an unfortunate circumstance that they do not oversee.  I was told that I would have to work with the company to get a better copy.  The statement that was sent to them is not required because it does not have the invoiced information required by the code.This is a clear example of a lack of not only professionalism, but common decency.  The rudeness of the window attendant was very unnecessary.  She clearly didn't have a valid reason to not provide a copy, so turning off the intercom and walking away was the route chosen to deal with the matter.  Then, after contacting the Department of Regulatory Agencies, it's very clear that I am entitled to a copy, but I am apparently only allowed one illegible copy.I'm thankful that this is only about a piece of paper.  I pity anyone who has the misfortune to be forced to deal with this company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The year, make and model of the vehicle is a green [redacted], 4 door.
The date it was towed and picked up was Father's Day, Sunday 6/18/17 
Sincerely,
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
After reading every single complaint filed with the Revdex.com against Maxx Auto Recovery, Inc. I see that with the exception of one complaint, this company takes no responsibility for anything. I am not surprised at the response I got from my complaint. However, there are a number of things they chose not to address that most definitely prove they were responsible for the damages to my truck after they towed it from an apartment complex parking lot.
I expect an answer to each of these issues:
1. Why did [redacted] the mechanic at Maxx Auto Recovery not want to see the vehicle after our conversation about sending a representative to inspect the damage or having the truck towed back to their facility on a flat bed? I only authorized the repair after it was made very clear [redacted] did not want to inspect the truck.
2. Why did [redacted] the mechanic at Maxx Auto Recovery lie to me about the conversation he had with my mechanic about how the damage to my front differential occurred? [redacted] told me my mechanic stated to him there was no way the damage could have occurred from a tow...this is absolutely not true. My wife and I questioned our mechanic and he stated this is the complete opposite of what he said to [redacted] at Maxx Auto Recovery. I also have a repair ticket that states the damage WAS a result of an improper tow.
3. [redacted] the mechanic at Maxx Auto Recovery told me he talked with 2 [redacted] mechanics and they both allegedly told him there was no way the damage to my truck occurred from an improper tow. [redacted] the manager told me they had talked to FOUR [redacted] mechanics. I would like to know the names of these mechanics and the dealerships they are associated with. I seriously doubt the validity of this information because my [redacted] Owner's Manual clearly states with illustrated pictures that the way they towed my 4WD truck was absolutely incorrect.
[redacted] at Maxx Auto Recovery stated to me that they had been in business for 23 years. It seems to me that a business that has been around for so long can claim there is no way front differential damage can occur in a 4WD vehicle if it is not properly towed. Anyone can find substantial information on this subject that absolutely verifies this type of damage can occur from an improper tow with just a few clicks on the internet. It is my fault that the vehicle did not have a visible parking permit and I do not dispute the validity of the tow but I vehemently dispute that Maxx Auto Recovery caused severe damage to my front differential due to the improper way it was towed. I expect repayment for the $1,100 worth of repairs that had to be done to make my vehicle drivable again. If Maxx Auto Recovery still claims they aren't responsible I will take the matter to small claims court and let an impartial judge decide who is responsible for damages. I find this whole matter to be a huge headache but will not be taken advantage of by this company who seems to deny any wrongdoing time after time with overwhelming facts to the contrary.

I can assure you no one in my company is a thief,  nor did anyone steal anything from you.  Your vehicle was repossessed. Per governing laws we are unable to remove anything attached to the vehicle.  All other belongings were returned to you.  I recommend you speak to the lienholder admit anything that was attached to the vehicle.  I take great offence to these false allegations.

Initial Business Response /* (1000, 6, 2015/09/22) */
We are contracted by management on this apartment community, and are bound by what they authorize us to do. We have specific guidelines and they are followed strictly. All complaints of parking should be directed to them. If any damages were...

done by lawfully towing a vehicle, it MUST be brought to us so our mechanic can inspect the claims. Any damages need to be brought to our attention immediately. As this was a legal tow, there will be no refund.

(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with your most recent response.
Bottom line, my truck was in good mechanical condition when I drove it from Bailey to my daughter's apartment complex in Lakewood late at night on December 3. I obviously committed the unpardonable parking lot sin of parking in a "Future Resident" parking space because all Guest spots were full. Your company towed it about 3 hours later. When we picked up the truck from your facility it appeared to be okay, no visible damage. I got on I70 westbound in bumper to bumper traffic and did not notice the severe shaking until I was on 470 and was able to accelerate over 35mph, it then became apparent there was significant damage to the drivetrain/transmission. My mechanic is located in Morrison and I literally limped the truck to the shop there. There is NO WAY I was going to turn around in rush hour traffic and drive the truck back to Commerce City. I left the truck at the repair shop and had my wife come get me. [redacted] Automotive is located right off the 285 corridor and approx. 8 miles off of 470.
As far as the conversations with [redacted] the mechanic at your facility, this becomes a matter of "he said, she said". I immediately contacted your company that there was damage to my truck and [redacted] was the person I was transferred to and seemed to be acting as the spokesman. I did not authorize any repair work to be done until I made damn sure your company was given the opportunity to inspect it. Since the damage was so severe, it was not possible to physically drive it back to your location. I asked [redacted] if he wanted to send a representative to Morrison to look at it or if he wanted it towed back to Commerce City to Maxx Auto Recovery, he declined both offers and said he didn't need to see it. I made every effort to make the vehicle available for inspection.
I don't think [redacted] or his staff at [redacted] Automotive would appreciate the fact that you are insinuating they told your mechanic [redacted] one thing and then told us another just to "satisfy the customer"...you stated this is what [redacted] would have done as a shop owner. I have complete confidence in [redacted] Automotive and have always found them to be honest and straightforward in dealing with them for repairs and maintenance on my vehicles (they have an A+ rating with the Revdex.com and have only had one complaint filed within the last 3 years that was amicably settled).
Maybe if you had asked to see the damaged differential when the repairs were being done it would have been possible, but you declined any kind of inspection.
As far as the alleged conversations with a service writer and a mechanic at [redacted], this may be entirely true. I would like to know the names of these people and see how they came to the conclusion this type of damage could not have occurred from the way it was towed. I am in the process of gathering documentation from a Revdex.com accredited transmission shop, a [redacted] dealership and another auto repair shop that all say the opposite. Also, I have documentation from [redacted], [redacted] Towing guide and my [redacted] Owner's manual that the way your tow operator towed my truck is not appropriate.
I don't appreciate the comment about "slipping into slander" against your company. Slander is defined as making false and malicious statements that could cause harm to a person's reputation. I have done nothing but state the facts as truthfully as possible and I have no qualms about all of this being a matter of public record.
I have never had to take an issue to small claims court but I will not let this issue drop. I paid the $250 to get my truck out of your tow yard but I refuse to let the $1,100 worth of damage that occurred from the tow go without complaint.

I will need more information to properly respond to this complaint. What location? What is year, make, model, license plate or last 6 digits of the VIN of the vehicle? When was it towed? Although I CAN assure you we absolutely DO have full legal authority to tow any of the cars we...

tow.

1.
[redacted] did not need to see the vehicle, because after his research after speaking with the owner it was determined that there was no way towing could cause this damage. If the claim pertained to the transfer case or transmission it would have been a different story. If the vehicle was in such poor condition as the owner states why wouldn't he bring back immediately or to a shop closer than (at least) 25 miles away, over steep mountain inclines?
2.
[redacted] DID call your mechanic and asked what he thought about it and if the damage could have been done in the manner it was towed. He said he did not think so but was not sure, that he hadn't tore it apart yet but that something was wrong with it. As a former shop owner himself, that is the same thing [redacted] would have said. It is easy to say the blame is elsewhere to satisfy your customer. If the shop owner can show us the parts and explain beyond a reasonable doubt that that towing could have caused the damage we are all ears. According to the service manuals provided by the leading online program by Mitchell there are no clutch parts or fiber parts in this front axle that could have been tore up by rotating that axle backwards. The customer specified to me that the vehicle was in 2WD, and was towed by the rear wheels.
3.
[redacted] personally called [redacted] and talked to the service writer and a mechanic, which both said there was no way this damage would have occurred by towing this way.
I believe you are slipping into slander, so please watch what you say. Yes, we get a lot of bad reviews, because people cannot take responsibility for their actions. I am not claiming this is you, but explaining why we have them. Yes, we have been in business for over 23 years, and that does not happen by avoiding, lying or damaging vehicles and not taking responsibility. We do pay out damage claims IF AND ONLY WHEN we are responsible. There still will be no payment of anything as we are not responsible for this damage. If you choose to sue,which is completely within your right, we will consider it a fraudulent claim and counter sue to that effect, and will be seeking attorney fees for his time defending us against this false claim. (Revdex.com 07 [redacted].pdf)

Initial Business Response /* (1000, 6, 2015/09/04) */
I have no idea what car this complaint is about, I will need the year, make, model and VIN or plate number, as well as the name or exact address where the vehicle was parked to fully answer the complaint, but I can assure you we have full,...

legal authorization to tow any vehicle that we tow.

Without knowing what car (make, model, plate or last 6 of the VIN) I cannot respond to this complaint as I need to look it up in my system. I know that we take "legal tender" only, not copious amounts of coins. I apologize for the frustration, but again, without knowing the exact circumstances...

I can not answer further.

Complaint: [redacted]
I am rejecting this response because: I am disgusted with this company and their lies. I have what I need to take this to small claims court and am confident I can recover the damages they did to my vehicle.
Sincerely,
[redacted]

I can only speak about repossessions to the owner of the vehicle or the bank. I will need information on the specific vehicle information to look up any tows. There is no VIN listed on the complaint.

Initial Business Response /* (1000, 5, 2015/04/28) */
I believe I have already spoke with the complainant..and at that time there was never any mention of damage, so I will start there. Any and all damage claims MUST be brought to our attention prior to any repairs being completed. MAXX will not be...

responsible for any repairs that it was not able to inspect prior. Further, the vehicle was parked illegally on private property, the tow was authorized by on site security. You are not allowed to park on this private property and patronize another business, for any time frame. The fees that are mentioned on our website were not all inclusive..some were "missed" by the complainant. There is a laden surcharge fee for mileage (only 12 miles were charged, not 15) and an after hours fee of 66.00 for picking up the vehicle after hours.
In regards to claiming that my employee "stole" his information is completely unfounded. We process credit cards every day and have never had a complaint or accusation such as this. There is an option to pay cash if they felt uncomfortable. The credit card must be swiped, and the terminal is in the office, so clearly we must take it, and do that and only that.
There will be no reimbursement of any tow fees as the vehicle was parked illegally and towed legally. Any claims of damage need to be brought to our office, and the claim of credit card is completely unfounded.

Complainant arrived at our facility and was provided a print out of the receipt. She is asking for a receipt showing a fee that was not paid, and therefore we are unable to give her something that was not paid for.

[redacted] I HAVE PHOTOS OF YOUR WRECKER MAXX...

RECOVERY CLEAR VISIBLE PICTURE AND I WAS THERE AT [redacted] ON THE DAY HE CAME. PICTURES SHOW MY CAR AND CAN TELL I WAS PHOTOGRAPHING. WE MEANING MYSELF AND SALES PERSON FROM [redacted] HAD TAKEN PICTURES OF INSIDE AND OUTSIDE OF TRACTOR AND I HAVE A RECEIPT FOR ALL THE PERSONAL ITEMS STOLEN BY EMPLOYEES OF MAXX RECOVERY. EACH AND EVERY ITEM WAS IN THE TRACTOR WHEN THE WRECKER PICKED IT UP. CB, RADIO NUMEROUS EXPENSIVE TOOLS FOR A TRACTOR, OIL, BRAND NEW HOSES FROM [redacted] I HAVE RECEIPTS FOR ALL ITEMS. STEREO KICKER BOX WAS NOT RETURNED. PORTABLE COLEMAN TOILET ALONG WITH THE CHEMICALS. I HAVE EACH AND EVERY RECEIPT FOR ALL PERSONAL ITEMS THAT WERE IN THE TRACTOR WHEN MAXX RECOVERY WRECKER PICKED IT UP. WHEN I ARRIVED AT 2PM ON FRIDAY JUNE 3 AND AFTER SCHEDULING AN APPT WITH ROSE AND PAYING $30.00 TO RECOVER A SLEEPING BAG MATTRESS PAD IN A LARGE BLACK TRASH BAG. I IMMEDIATELY TOLD ROSE THAT IS NOT ALL OF MY PERSONAL ITEMS OUT OF THIS TRUCK AND ASKED HER WHERE IS MY CB RADIO KICKER BOX EXPENSIVE TOOLS CHAIR PORTABLE TOILET OIL, HOSES EVERYTHING. ROSE JUST LOOKED SHOCKED AND STATED SHE DID NOT TAKE ITEMS OUT THAT IS THE PERSON IN THE YARD THAT IS SUPPOSE TO REMOVE ITEMS.